Waltonwood Senior Living

I went into the tour expecting Waltonwood - Cary to be newer and really nice, but it just seemed too big. And their memory care unit seemed a little bit darker and not as sunny as the place we chose. I also wasn’t able to see a room since they have a limited number and all were occupied at the time.

Our tour at Waltonwood Royal Oak was good. Apartment size was very important to my mom though, and she didn’t like how small the apartment was here.

My mom generally gets good care in the memory unit at Waltonwood Cotswold. There’s not too much turnover in the direct caregiver staff, and the care manager is reasonably responsive when we have a question or concern. However, when my mom has a health concern, she almost always ends up in the hospital, usually for far longer than she needs to be. Her actual health care may take two to three days, but she stays in the hospital for a week or more because it takes WW so long to get her meds, oxygen, etc. ordered and delivered, and they cannot do any of that over a weekend, or indeed, after 4:00 pm on a Friday. I am constantly hearing about what they cannot do for her, since they don’t provide anything that is considered skilled care. You don’t always get what you pay (royally) for.

When you walk into Waltonwood it feels like a fancy hotel. It was more money than we could afford and the location was too far , but it was a very nice place.

This was a nice community it just felt more like a nursing home than another community that I was looking at. I set up the tours online and then when I got there they had no idea that I was coming in for a tour and this kind of threw me off.

We chose Waltonwood mainly due to the convenient location and the price was comparable to others. So far things seem to be going ok for mom. There are some staffing shortages and that has affected the quality of care a little bit. overall I would recommend them to others looking.

We chose Waltonwood Main because of the convenient location, I had not heard any bad reviews, and it provided the most personal living space for my parents. Their apartment is around 900 square feet which was bigger than a lot that we looked into. I would recommend to others looking.

The information was good, and the community was a bit pricey. Overall not a good fit for our loved one.

I would recommend the community to others for their loved ones. The friendliness of staff, responsiveness to requests from the family are all stand outs to me about the community. My loved one thinks the meals are fantastic. The dining room has been reopened.

The community has outrageous late fees and the payment options are not great options and they need to add more options. The food was great and the activities staff is amazing. They always have things going on and they proactively make sure the residence is interacted with like family members. I would recommend this community to others but keep a close eye on billing and understand how it works from the get-go.

Overall the community is above average, The staff is very nice, and I would definitely recommend this community to others

I would recommend trying this community out for independent living. We haven't had any real issues. My loved one hasn't been happy with the food. They serve food at inconsistent time for delivery of foods and tastes. This is due to the pandemic, if the dining room was open then we most likely wouldn't have this issue.

We chose Waltonwood University because of the proximity to our home as well as the value for the money. The surroundings of the facility are great too, she has a great view from the apartment. She has complained about the food recently, they got a new chef a few months ago and the meals are now being delivered. Overall, I would recommend to others looking.

Prior to covid we felt the communication was lacking at times, you definitely had to be more proactive. However since covid they have taken additional steps to improve that. We like the homeyness feeling it brings, and the staff really treat the residents as if they were their own family.

Some of the staff was very conscientiousness and good, however some were not. Our loved ones room was adequate, and the food would be about a four out of five. We would recommend this community to others.

Nice community. Its obvious they have experience with senior living. Everything in place for a safe, happy life style. Staff very friendly and knowledgeable.

I like the interaction with the residents and the staff. The facility was well thought out and the staff appeared to genuinely care. It is on the higher $ side, but you are paying for the zip code. I am not yet convinced that would be important factor for Alzheimer's care.

I toured Waltonwood, and it is absolutely beautiful. It would have been really nice for the independent care section, but my mother needs memory care, and for the price, I just didn’t think it was practical. It had a glitzy feel to it, and my father really wanted a more homey feeling for my mother, so we opted for a more practical community with a homier environment.

This property is very well maintained and kept clean. The building was updated with great amenities offered to the residents. The staff was excellent during our tour and gave us lots of detailed information about the community. The price was way to expensive for my loved one and I to afford.

We have moved in and lived there for 6 weeks; so, far all is well. The food is very good; however, there is often a fifteen minute wait to enter the dining room --difficult for some to stand and wait. There was a problem with seating in the dining room, but a table was opened and a place made for us. Staff is planning to improve that with a change in seating procedures. If one is dependent on cell phone, reception in first floor apartments is virtually nil; we installed a land line. I would recommend this place even with a few problems because staff is trying to do better.