Waltonwood Senior Living

Waltonwood Cotswold's assisted living model is exceptional as each resident is a beneficiary of all amenities. While many facilities just check a box, Waltonwood goes to great lengths to deliver exceptional service, clearly taking pride in their work. Such pride is reflected from food service and events to the security that includes a concierge greeting each entry and visitor, ensuring registrations in and out of the building, as well as enumerable facilitations and confirmations of its residents. At the crossroads of compassionate and professional care, residents quickly feel 'at home'. No matter what is promised in a brochure, the intersection of values and benefits ultimately depends upon deliverables. The surprise is that the deliverables have exceeded my expectations; the oversight/administration has a close and seamless communication amongst associates. It's a 'no excuse' atmosphere, each employee taking ownership of Waltonwood's reputation. Everyone is on the same page, never having to ramp up or refer to another to pick up the slack. Any question is handled---top to bottom and back---without excuses. The care management, as well as the executive director's office, is front and center, always accessible, with the highest professional approaches. There is good and gentle humor that prevails---appreciation for a 'family' environment includes warm greetings and updates. This is a facility that feels nothing like an institution; the services and staff are consistently at elite levels, genuine interest in each resident is miles away from affectation. The smiles and enthusiasm of everyone tells the story. Moreover, the respect given to residents is a key ingredient to the residents. No one is patronized; opinion/s and choices are always sought. Ensuring this sense of relevancy, the employee community is vibrant and engaged with each resident. While I expect cleanliness, I was very happy to see that there is a constant check in for various jobs all through the day and in the evening. Having experienced spreadsheets of activities--- nicely printed out on paper without followthrough--- at former facilities, I am delighted that the spectrum of events runs a long and wide gamut of interests. Is my father in the room? Nope. He's at the ballet, a concert, a shopping trip, at the museum...or, at happy hour sipping wine. If my father has forgotten a particular activity, someone is there to remind him and escort him to there if he so chooses. If not, someone is there to assist a different trajectory, if requested. Small things count: there's the wisdom to help a resident choose the appropriate clothes for the destination. Speaking of which----finally, there's a great laundry service!!! Choices in life are so key to the elderly---Waltonwood Cotswold has clearly made a decision to be exceptional in this way. Movies in a beautiful movie theatre feature the kind of films that can serve an entire visiting family. There are picnic opportunities within the exterior courtyard. Exercise classes are filled; the library and game rooms make for wonderful gatherings, formalized or as a family setting. Sans excuses or with the need to 'oversell' or compare, Waltonwood's costs are in keeping with exceptional staffing, oversight and facilitation. Having done some serious due diligence, I can say that there is no Assisted Living facility anywhere close to Waltonwood Cotswold. For our family, it's been a gift. I know this each time my father smiles and laughs. "I love it here," is a common refrain.H

This is a gorgeous community. They offer independent living, assisted living and memory care. Each floor had staffing and cameras. This community was a little to expensive for us. The person we spoke to went out of her way to help us.

My mother has recently moved to WWCH Independent living. We are so excited because she has her independence, but is also with others. There are so many things to do and the dining is wonderful, giving her a tasteful balanced diet and great interaction with people! The staff is helpful and attentive. The transportation is wonderful, again giving the sense of independence without needing to worry about a car (and have us worrying about her driving a car.....). I'm so thankful they have assisted living and memory care if needed. I'm a healthcare provider with an independent company and have been in the assisted and memory care areas days, nights and weekends and the staff are fantastic! Actually, looking ahead to a time of more intense care is what prompted my family to consider WWCH.

They have good care. Their staff is well trained. I never saw any dirt, I never smelled anything, they are very clean. They charge a base fee, but then they add in the nursing care. They checked on her often, but I don't think she was able to use the call button. The parking is a definite problem, there is just not enough, certain times of the day it is very difficult to find parking. It was too big and too busy for us though.

That was a very nice facility. The only deciding factor for that was traffic for dad to drive through to visit mom. It was not very conveniently located for us. The staff was very nice and very friendly. They did have good activities, probably comparable to other places.

The cleanliness is excellent, I guess the care is everything that could be expected. The only thing they could improve on is the food. Sometimes it's not as hot as it could be, sometimes certain things aren't prepared well, like my sister says the ham is always tough and the bean soup, you'd be lucky to get a bean. She is just growing into activities now, there's a lot to do she just has to get out and do it, but she's getting used to this lifestyle. I would say they provide the information on activities, I don't think there's a whole lot of encouragement. I guess they have what they call captains, experienced peeople there who try to get them involved. I think she's enjoying it, she's running around and buying new furniture now.

This place was nice but expensive. We ended up finding something cheaper and in a better location. It was closer to my friend's doctor.

Most of the staff is very helpful and kind. There are some staff members there who work in the office who are not very communicative. And we have been disappointed on some issues that we have brought up.

We like the mature trees, gardens, and landscaping. Not much shade at new places. Mom does fuss about the food but maybe because it is becoming routine.

Nice facility, they are in the middle of a renovation which, in my opinion is a good thing as it appeared a bit dated, but obviously a very popular facility. There was no parking available at all, so they must be doing something right.

Food is excellent, space is larger and updated, more programs and larger variety of programs. Yes, definitely would recommend.

I liked the fitness session, apartment was small and dated. I didn't see many patients out. The hallways were wide.

Really enjoyed the tour with [name removed]. Loved the variety of activities available here. Residents appeared in good spirits. Slightly, disappointed by room layouts, appearance and size.

What we like the most about the community is the friendliness of everyone - residents and staff. We felt immediately welcomed. We would absolutely recommend this community to other families.

Move in was great. People helpful but my parents don't like the food. Room is very spacious. The other two bedroom we looked at reminded us of a college dorm. This feels like a home.

It seems like a fine place, it is clean with good food and activities.

Questions answered, tour provided, activities, level of care, apartment options all discussed. Nice facility and staff. The facility has recently been updated. The staff were friendly and knowledgeable.

What we like the most about the community is that there are always things going on. Yes we would recommend Waltonwood - Cary to other families based on the experience so far.

I would recommend them. The employees are very helpful as are the people that live there. We chose them because it was close to family and the cost.

My mother has been here for about a month and we do not regret the decision. Waltonwood is clean and the staff is friendly. There is some room for improvement on the welcome process I think. It would’ve been nice to have somebody check in after 4-5 days and see how the resident is acclimating but I don’t believe this ever happened. Similarly, I don’t think much effort was made to pull mom in to daily activities and events- seems resident needs to be a self starter in that regard. But still, things are progressing fine and mom seems happy.