Waltonwood Senior Living

Waltonwood is a nice place. My parents feel safe. The staff is alert and attentive to their needs. The staff is also very kind. The management works hard to communicate with the residents. There are many interesting activities scheduled. The management takes an active roll in offering different activities that respond to the residents interests.

Waltonwood is a nice place. My mother took a long time to accept her need to be there. My dad acclimated to it rather quickly. He walks every day and greets the staff with hugs and fist bumps. The staff is always willing to help them with whatever they need. The food has changed recently as well as the wait staff. They have both improved quite a bit! We've joined my parents for dinner and found the food to be delicious, the wait staff to be courteous and efficient, and the other residents to be friendly. A gentleman and senior lady approached my parents and pleasantly stated they were senior ambassadors.

Staff is very friendly My mom has a one bedroom apartment and really likes it. The kitchen sink is mini bar size, could really use a little bit bigger sink. The only downside is the communication with the pharmacy and med techs for med management. We've had to really stay on top of that.

Someone is always at front desk when i sign in to visit. Lobby, dining room, bathrooms always clean. Staff is friendly. Good communication from staff/manager. Maintenance issues resolved quickly. Good weekly entertainment. Like the daily "check in" service they offer.

They were great about letting us use respite care as a way to 'try out' assisted living. I think being on the lowest floor makes it a little harder to get to know people or get reminded about activities. I think it would be a really great choice for a lot of people.

The staff rotates too much, so it's hard to get any consistency. Some are better than others. The housekeeping is fine. Communication with family was a big problem, mostly because of the staff rotating. After several complaints they now keep a running update that any staff member can check if we have questions, I am not sure why it took several attempts to get this done. I would think they would want to do this for all patients. The food is good. The move in process was excellent, they were very helpful. The recommendation I would have is to keep a file on patients that any staff member could access, not the answer we got so often on questions. I wasn't on duty. Overall, I would recommend this facility.

My loved one was briefly a resident at Waltonwood Lakeside and overall she had a good experience at this facility. The cleanliness, meals and activities were great. The staff and care services were very good. I would recommend this facility to others.

My wife and I looked for a place to move to in a couple of years.but due to a fast deteriorating health we needed I place now. We picked this place over all we checked out for a number of reasons. 1. Location. It is central, near our hospital and in an area we are familiar with. 2. People we respect including a past preacher were staying here. 3 size. It is small enough that you can interact with almost all residents. 4 . The staff seemed better than some other places.. We feel we made the right choice.

Very challenging to communicate in a timely and effective manner with admissions and administrative staff from initial move in to move out. Hard to get responses via phone messages, text or email. Communication about repairs and cleaning staff were always timely.

The main selling points for us were: 1. The availability of a 2-bed 2-bath unit 2. The unit's proximity to the dining room 3. All the units and amenities are on one floor 4. The quality of the food 5. The ability to transition to Assisted Living in the same campus. The staff are very friendly and quick to respond. Housekeeping is provided every 2 weeks and is thorough. There have been some short-staffing issues in the dining room and housekeeping, but management has been working to minimize the impact. They have a lot of in-house activities to participate in every week, as well as occasional off-site lunches or day trips. I would highly recommend this facility to others.

Our family had an in person tour and it is quite expensive but the tour itself and community is very nice. Some of the rooms got to overlook that pond, the staff were all very helpful, nice and very accommodating. Before we left we even got to take home a little bundt cake.

Our tour at Waltonwood Twelve Oaks was very nice. It just seemed a little big in terms of population for my loved one.

I picked this community because of, the newness, and the the ease of getting there quickly. The food needs to improve, although the variety is good. They need to improve on the ease of communication with the chef. Sometimes they run out of food. They need to do better with, the management of food that is availble to the residents. Overall, I would recommend to other families.

The caregivers have really been so wonderful! The financial part of it is sometimes frustrating. But the caregivers are fantastic, and that's what matters most.

The staff at Waltonwood Twelve Oaks are GREAT!!! They are so friendly and helpful. The food is also very good!!!

Staffing shortages have impacted several areas- maintenance being the worst. Parents love the food but basically skip most breakfasts as they serve carbs and fruit. The concierge doctor service they partner with has been a bit of a disappointment- poor communication and follow up, high co-pay. The PT service they partner with us AMAZING. Its a bit like high school... As It's a bit difficult for newcomers to make friends as there are existing groups that stick together... In general, we are very happy with their overall experience and glad we made the move.

I felt the tour was perfunctory. I had the sense that they give these tours a lot. There was an attitude of "This is what we have - take it or leave it." The building itself, while older, was pretty well kept. It seemed to me that there was more of an emphasis on independent living rather than assisted living. And we were looking at assisted living for our loved one.

My parents struggle with the fact they have to fill out the menus all the time as it is tedious. I think it would be nice if there was some sort of a menu support. Reason for giving 4 out of 5 on overall value, if they are older or downsizing they try and push them into assisted/memory living right away even if not needed. When things have come up they do report it and communicate quite well.

What sticks out about Waltonwood Carriage Park is how the staff really seems to care. As far as the food goes, the quality of meat needs improvement- resident's refer to it as "mystery meat".