Waltonwood Senior Living

we toured Waltonwood Cherry Hill and upon first impression it was great. we chose another community that peaked our interest a little more.

It's an excellent place to live. The number of residents in independent living is about 104, and I think maximum capacity goes to 114. Compared to other places I looked at, it's smaller, so it has a community, small-town atmosphere. The people all get to know each other. My neighbor's parents have lived there for a while, and they like it a lot. The staff genuinely care about their residents and want them to be happy. They've helped introduce my dad to people, and they watch out for all of the residents and make sure that they're integrating socially. My dad has had no complaints about the food and is generally pleased. Cleanliness is good overall. They dealt with issues we had at move-in professionally, although I did have to follow up several times. They were very accommodating and proactive on a logistical issue in his unit. I would say they're pretty responsive overall, about a 4 out of 5. He likes using the gym every day and says they offer a decent amount of activities, although he hasn't participated in a lot. They had a New Year's Eve party and another get-together party recently. They have a theater room, but I haven't seen any movies. And I haven't really heard about any outings either since he's been here. They have Happy Hour on Fridays. Overall it's a pretty quiet place, and the residents have been very friendly. My dad has made friends. We got in on a special, and the value is pretty good as is. My only question is will the rate go up next year, and how much? I looked at a lot of facilities, and nothing is perfect. But this was the best place overall from my perspective. It's less than 5 minutes away from a hospital and all the doctors' offices that are around it. So when my dad has medical appointments, it's very easy and convenient. In addition, there are two shopping centers across the street, which provide amenities ranging from a barber shop, Harris Teeter, Jersey Mike's, a pizza place called Rubino's which is fantastic, McAllister's Deli which is also fantastic. The police station is probably 3 minutes away. There's just a high element of safety, and the staff is very good about making visitors log in, taking temperatures, answering health surveys, etc. I think the location is ideal, and it's very easy for my dad to drive his car and get around. For an older person, it's very easy and convenient, especially compared to other places we looked at. There's plenty of parking, even for visitors. They also have a van service that will transport residents to doctor appointments and things.

I would refer someone to this community. This place is decent compared to some of the other places we have looked at. The staff are very easy to talk to and friendly. I do feel that they could have more of a variety of activities and outings.

Waltonwood Cherry Hill is clean and everyone was very professional on the front end. The rooms are very nice and the food was excellent. We were able to eat a few meals there before COVID. We would recommend this community to a family or friend.

Waltonwood Cotswold's assisted living model is exceptional as each resident is a beneficiary of all amenities. While many facilities just check a box, Waltonwood goes to great lengths to deliver exceptional service, clearly taking pride in their work. Such pride is reflected from food service and events to the security that includes a concierge greeting each entry and visitor, ensuring registrations in and out of the building, as well as enumerable facilitations and confirmations of its residents. At the crossroads of compassionate and professional care, residents quickly feel 'at home'. No matter what is promised in a brochure, the intersection of values and benefits ultimately depends upon deliverables. The surprise is that the deliverables have exceeded my expectations; the oversight/administration has a close and seamless communication amongst associates. It's a 'no excuse' atmosphere, each employee taking ownership of Waltonwood's reputation. Everyone is on the same page, never having to ramp up or refer to another to pick up the slack. Any question is handled---top to bottom and back---without excuses. The care management, as well as the executive director's office, is front and center, always accessible, with the highest professional approaches. There is good and gentle humor that prevails---appreciation for a 'family' environment includes warm greetings and updates. This is a facility that feels nothing like an institution; the services and staff are consistently at elite levels, genuine interest in each resident is miles away from affectation. The smiles and enthusiasm of everyone tells the story. Moreover, the respect given to residents is a key ingredient to the residents. No one is patronized; opinion/s and choices are always sought. Ensuring this sense of relevancy, the employee community is vibrant and engaged with each resident. While I expect cleanliness, I was very happy to see that there is a constant check in for various jobs all through the day and in the evening. Having experienced spreadsheets of activities--- nicely printed out on paper without followthrough--- at former facilities, I am delighted that the spectrum of events runs a long and wide gamut of interests. Is my father in the room? Nope. He's at the ballet, a concert, a shopping trip, at the museum...or, at happy hour sipping wine. If my father has forgotten a particular activity, someone is there to remind him and escort him to there if he so chooses. If not, someone is there to assist a different trajectory, if requested. Small things count: there's the wisdom to help a resident choose the appropriate clothes for the destination. Speaking of which----finally, there's a great laundry service!!! Choices in life are so key to the elderly---Waltonwood Cotswold has clearly made a decision to be exceptional in this way. Movies in a beautiful movie theatre feature the kind of films that can serve an entire visiting family. There are picnic opportunities within the exterior courtyard. Exercise classes are filled; the library and game rooms make for wonderful gatherings, formalized or as a family setting. Sans excuses or with the need to 'oversell' or compare, Waltonwood's costs are in keeping with exceptional staffing, oversight and facilitation. Having done some serious due diligence, I can say that there is no Assisted Living facility anywhere close to Waltonwood Cotswold. For our family, it's been a gift. I know this each time my father smiles and laughs. "I love it here," is a common refrain.H

This is a gorgeous community. They offer independent living, assisted living and memory care. Each floor had staffing and cameras. This community was a little to expensive for us. The person we spoke to went out of her way to help us.

My mother has recently moved to WWCH Independent living. We are so excited because she has her independence, but is also with others. There are so many things to do and the dining is wonderful, giving her a tasteful balanced diet and great interaction with people! The staff is helpful and attentive. The transportation is wonderful, again giving the sense of independence without needing to worry about a car (and have us worrying about her driving a car.....). I'm so thankful they have assisted living and memory care if needed. I'm a healthcare provider with an independent company and have been in the assisted and memory care areas days, nights and weekends and the staff are fantastic! Actually, looking ahead to a time of more intense care is what prompted my family to consider WWCH.

They have good care. Their staff is well trained. I never saw any dirt, I never smelled anything, they are very clean. They charge a base fee, but then they add in the nursing care. They checked on her often, but I don't think she was able to use the call button. The parking is a definite problem, there is just not enough, certain times of the day it is very difficult to find parking. It was too big and too busy for us though.

That was a very nice facility. The only deciding factor for that was traffic for dad to drive through to visit mom. It was not very conveniently located for us. The staff was very nice and very friendly. They did have good activities, probably comparable to other places.

The cleanliness is excellent, I guess the care is everything that could be expected. The only thing they could improve on is the food. Sometimes it's not as hot as it could be, sometimes certain things aren't prepared well, like my sister says the ham is always tough and the bean soup, you'd be lucky to get a bean. She is just growing into activities now, there's a lot to do she just has to get out and do it, but she's getting used to this lifestyle. I would say they provide the information on activities, I don't think there's a whole lot of encouragement. I guess they have what they call captains, experienced peeople there who try to get them involved. I think she's enjoying it, she's running around and buying new furniture now.

This place was nice but expensive. We ended up finding something cheaper and in a better location. It was closer to my friend's doctor.

My mother has been here for about a month and we do not regret the decision. Waltonwood is clean and the staff is friendly. There is some room for improvement on the welcome process I think. It would’ve been nice to have somebody check in after 4-5 days and see how the resident is acclimating but I don’t believe this ever happened. Similarly, I don’t think much effort was made to pull mom in to daily activities and events- seems resident needs to be a self starter in that regard. But still, things are progressing fine and mom seems happy.

My mother has high blood pressure and they really don't cater to special dietary needs. She started out in independent living and is now in Memory care. The transition to memory care was handled very well. The staff in memory care does a great job with taking care of the residents and activities. Always very friendly and you can call them any time. On the independent living side she often did not go to the dining room for dinner because the food was too spicy or salty.

Walton Wood Ashburn is a beautiful and friendly place and I love that my mother in law is there.

Food is not great but improving. We were attracted to them because of the location relative to my home, near hospitals, has levels of care, beautiful apartment (independent living), great furnishings in common area, outings weekly/monthly.

I was happy with the layout and upkeep of the facility and my mom had friends. We felt she was safe there. I wanted to see some improvements in the meal service, the quality of the food and the lack of attention in the dining room to take the meal order or even refill a drink, and felt they could improve with the level of care noticing when someone doesn't feel well and taking meals in their room they should ask questions and take initiative to check for UTI or COVID or check their BP, etc. Instead I or my sister always has to prompt them to order a test or have the PA schedule to see mom.

They promised they would have assisted living units for my parents BUT they can not provide units for assisted living for my parents. I'm disappointed that Waltonwood Ashburn has not been able to provide a suitable assisted living unit in over a year.

We have had issues of staff trying to be helpful but encouraging my Mom to go to the hospital when not necessary. So we officially signed her up for hospice palliative care. To ensure that doesn't keep happening. Recently found a phone charger missing so it appears that it was stolen. They have been really accommodating and really try to serve the residents well. They are friendly and nice. I hear from the staff that others places pay better so there has been some turnover.

The help could always be better.The administration should give you more information as to who is who an what is what. They need better directions.

I would highly recommend the community. My Mother has enjoyed it even more than I think she was expecting. Everyone has been so accommodating and attentive to her requests and needs...and she's made several really good friends. There are plenty of activities to choose from and she even joined the choir!