Waltonwood Senior Living

My mother has been here for a few months, and I cant count the amount of times I have had problems. Mostly with the new executive director and the head nurse. Everyone has their stories mixed up about what is going on with my mom. They do not have their lies straight. My mom was sent to the hospital twice in once week for demonstrating agitated behavior. Total times sent to the hospital as of today is six. (within three months) She falls all the time, probably because of too much medicine that they love to give their residents, so that they are easier to deal with, and quiet. My mother has gone completely downhill since moving here. Although the place is beautiful when you walking, that's all it is. The caregivers themselves are ok. A lot of standing around the nurses station, not much interaction with the residents, and definitely short on caregivers. I am very disappointed and wish I would of never moved her here.

This location is not safe for any senior. They neglect their residents, allow them to sit for hours in soiled diapers, and there allow ants and bugs to crawl all over the resident's rooms. If you love the senior in your life....do not send them to any Waltonwood communities.

Went for a tour the bathroom were filthy .no tissue,no soap ,talk with a resident there she said run take your money else where

My relatives have been living at Waltonwood in Cary North Carolina for more than a year. They’ve met with the management several times indicating their dissatisfaction with the food quality and quantity. They have not been heard nor has management made any noticeable changes. I can’t post a photo here but see my review on yelp of what their meal consisted of the other night. My relative has been losing weight and I feel they are being poorly treated. [removed]

Communication with staff and family is very poor. Employees do not seem invested or engaged. Removed my relative as soon as possible

Do not trust this place for your loved one. This facility has a revolving door for employees from the aids to the management team. They can not keep good people. They hire unqualified, untrained people at low wages. Some work 16 hour shifts. They promote from within making unqualified aids med techs who should not be dispensing medications or giving any medical advice. My mother fell and they called to tell us per law. They said she was fine. We went right over and found a lump on her head and took her to the hospital only to discover she had a broken rib and in allot of pain. This place will go out of their way to tell you what they think you want to hear or make excuses only to protect their negligence in the care they should be receiving. Meetings with the management team help resolve ongoing issues for about 2 weeks and then it's back to business as usual. Unless you visit your loved one 3 or more times a week, you won't really know what goes on there. The philosophy is to find every way to increase fees or "levels of care" to improve their bottom line with increases every year. Then they do not follow through on the care or services that you are paying allot of money for. They're record keeping is terrible. Several times the care givers had incorrect care instructions after an increase in care was paid for. STAY AWAY!

The patients in the memory unit are excessively medicated and kept isolated from friends. Our aunt went from two medications -to about a dozen. Our relative fell and injured herself on six occasions within a years time. Her room was full of bugs, which administration knew about and said they were "working on it". I would look elsewhere for a place for care.

Very sad...a beautiful place but treated us poorly once they received our deposit...my Mom was there for a month and they decided to suddenly change her living situation claiming her condition changed the almost doubled the prices...very snobby place....way overpriced...they really dont care for the residents only interested in money

My mom was struggling with vascular dementia prior to moving into Waltonwood and was still able to do most activities independently. I explained that she needed to be prompted to do things on her own and needed to have someone walk with her periodically. This never happened. Waltonwood relies heavily on wheelchairs even if the person can still walk. Her functionality rapidly declined to where she could barely stand or walk and they refused to allow her to continue to live there. They sent her to a hospital and a nursing home only to have to go to a different assisted living that turned out to be amazing fortunately. All of this moving around took a huge toll on her. The caregivers were inexperienced. They could not even keep her room clean. She died less than one year after moving to Waltonwood. They oversold and under delivered. Management and the head nurse were non-responsive and rude when they did respond. All while charging us an arm and a leg. However, nothing compared to the cost of my mom's health and life. This place is terrible and a shameless display of what's wrong with "healthcare" in the US. Please never allow anyone you know to move in here.

My loved one was here. It was great in the beginning, but management changed often. They do not pay their caregivers well, have very high turnover. The staffing levels were usually half the amount promised when we moved in. The caregivers are often required to work doubles or six to seven days a week. Especially in memory care where the residents cannot speak up for themselves. A lot of the staff does care, but there are not enough of them to properly care. Management does not fill in to help when short staffed...always an issue on weekends. It is a beautiful facility, DO NOT BE FOOLED by the decor!

My father moved into Waltonwood in December of 2012 in the memory care facility. In those two years they have changed at least 3 directors, the social director three times, and wellness coordinator twice. The caregivers change weekly. My experience is that they start you off by charging with rent plus medications and level of care. Then they continually find ways to charge you by upgrading levels of care and rent increases. Example: Moving in Rent $5,345.00 per month Medication $240.00 per month Level of Care: $365.00 per month For a total of $5,950.00 per month The proposed new lease beginning December 2014: $5726 rent $ 275 medication $1295 care level 3 For a total of $7296.00 per month Once they have you in their facility, the rates go up based on their “assessment” of care level, which they can and will increase. My father needed less care, rather than more, yet they insisted on the increase. The same with the rent. They did nothing extra, yet increased the rent $381.00 per month. It became very clear to me that their motive was to squeeze as much money as they could out of the residents. When trying to discuss this, they stood firm. Unfortunately, my father died after two years. Upon moving out, we had the room cleaned within two days, and told via phone (I live 4 hours away), that no additional charges would be incurred in reference to cleaning. Even though I paid a full months rent in advance, I was charged for two days, after it was cleaned and vacated, and verbally approved. I tried to discuss this with their book keeping department [removed], and was told that she spoke with [removed] (I believe Executive Director) and would have to pay these charges. While there truly are very good caregivers, the management was less than honest and straightforward. I would never recommend Waltonwood as a place for anyone to send their loved ones. Money appears to be their main motivation.

This place is a nightmare. My mother-in-law was a resident in the assisted living area of Waltonwood. The layout of the facility is convenient if you have mobility issues. That is the only good thing I can say about the facility. My husband and I would visit at various times. The staff would routinely be found watching TV in the resident TV lounge. My mother-in-law said she would call for assistance and it would take 30 minutes to an hour for an aid to arrive. They do not care about the residents. We were absolutely stunned when we were visiting at about 7 pm one evening. The aid came in and said it was time for our mother to get ready for bed! 7pm? We were sitting there visiting!! She refused and of course the aid was upset she could not complete her "job." We had difficulty getting someone to return phone calls or messages if we had a question. The information we did receive was often incorrect. Do not consider this place if you care at all for your loved one.

We are looking for a community for Mom and toured Waltonwoods. Upon arrival we were ushered to a conference room to wait and wait AND WAIT for our marketing tour guide (we did have a prearranged appointment). Finally someone appeared, asked us a few quick questions, never asked for Mom's name or an address or phone number. We were taken on the fastest tour. Whisked thru the dinning room, past the library, barely mentioning what activities are held in the room, shown a one bedroom layout all the while she was waiting at the door to show us out eager to move on. At the end of this 10 second tour we were shown back to the conference room where the rep stood next to the door, asked us if we had any questions told us "you guys have my number if you want to call" then left us sitting there. Tour ended - show yourself out! If this person represents Waltonwoods and their way of dealing with people, don't want my mother to live there! WORST TOUR EVER,