Waltonwood Senior Living

They need to serve fresh food not food that is spoiled. They need to serve the food not ignore people's requests including simple things like water and coffee. The entire night and weekend shift is unfriendly, and act as though they are being put out with the simplest of tasks. It is not what it is portrayed to be when you sign the contract.

Hospice patients deserve to have dignity in the final days when they are getting ready to pass. While some patients have issues communicating their needs, my father did not. He never lost his cognitive ability and was able to communicate until the transition. Be prepared that the staff looses patience with family members that make inquiries about the status of the patients health or requesting assistance for them. It is likely the staff will request that a single family member be able to relay information to other family members regarding health or other questions pertaining to the patient. While this facility is adequate for residents that can ambulate and take care of their day to day needs, it is not for someone who needs more skilled nursing. This facility lacks the knowledge of actual hospice care. It is not just the patient they have to support but also grieving family members who understand death is near and can have a degree of empathy during the entire process. Knowing what I know today, I would have transferred him to a different facility where he could have received the care he deserved. They have no qualms about banning family members from their facility when it becomes inconvenient for them.

Our family had an in person tour and it is very aesthetically pleasing to look at, but we just did not get the sense this was the correct place for our loved one

The initial assessment was way off and my loved one needs more care than we thought and as a result, she was physical removed from the community by the police and we left to figure things out. If your loved one is only "pleasantly confused" according to the community then this may work for you.

My loved one lived here for a time, and I was just not impressed with Waltonwood. They're a very expensive community, and I just don't feel like what they provide justifies the price. I think you're mostly paying for the amenities like the pool and the movie theater, but whenever I visited my loved one I almost never saw anyone using these! One of my biggest issues was that there was always a noticeable odor when I would visit. The food also could have been much better for what the residents were paying.

Too expensive even for all the bells/whistles, which don't matter to my parents.

Does not offer independent living.

Representatives were very nice, but I thought the area (next to the mall) was far too busy and hectic for Mom and/or Dad.

The home is nice, however the senior management tends to change often. Decided to move my love one to group home as the care was far superior and cost was much less. As of date have not received refund of pro-rated meals and meds etc. Should be a substantial check but hasn't showed yet. Also, I was block out of the portal online acct, so checking online is not an option. A few things like this have happened over the last year.

This community markets well. What you see is not reality however. The long list of activities are a rarity and what is offered is not quality - just time fillers. . A pop in visit and not a scheduled visit would provide a clearer picture.

For folks that need their food brought to their room, they need to bring them plated/covered not in Styrofoam boxes. My food was always delivered cold.

For $[removed]k/month, breakfast consists of cereal, juice and intermittent hot food service. Lunch is not served. Dinner is often not as described, portions get smaller, and if you request delivery to your room, it may or may not arrive. Budget cuts are continuous, solicited suggestions from residents are ignored and management claims to have no ability to affect change. I’ve witnessed staff speaking rudely to residents and one resident wandered the building for 2 days, sleeping in the lobby because he couldn’t find his way back to his apartment in “independent living”. This is not a lively, vivacious community and I would not recommend.

My mother lived at Waltonwood Lakeside in both Independent Living and Assisted Living. The Independent Living experience was excellent: wonderful staff, meals and facilities. I would give it 5 stars. However, the Assisted Living experience was so disappointing! Care staff turned over frequently. Some staff was loving and caring, but many provided the minimum care they could. Weeks would go by without anyone helping my mom shower, as an example. I also struggled with the administration staff on the assisted living side, including after she moved out, when they failed to return my calls regarding a billing discrepancy. The assisted living facility my mom moved to after Waltonwood was terrific - don’t settle for substandard care for your loved one.

My father was very weak when he was at waltonwood and needed two people to assist him with transfers. Every time we asked the staff to get him into his wheelchair they acted as if we were bothering them and they were rude. He only stayed two weeks until we found another facility with caring staff

Our family had an in person tour with Waltonwood Twelve Oaks and the reason we gave them 2 stars is because they were under construction in their independent section. We did not get to see much of the facility and they really should not have been conducting tours - lots of confusion.

My parents moved here in [date removed]. The food was good with a lot of options. Then Covid hit. They have done a horrible job of adapting to the new realities. They can't keep staff, haven't had a culinary director in months, have seriously cut corners on the quality of food they order and can't cook basic edible meals. They cut housekeeping in 1/2 allowing only 30 mins a week to clean a 2 bedroom. I could go on but am only allowed 1000 characters. They just sent a letter to everyone raising rent by $100 per person and also increasing by 7% at my parents November renewal. Thats 10% in six months. We have contacted an attorney. Morale among residents is very low but most would have a difficult time moving again. Upper Management has been poor at every turn. My parents and I would not make the same decision today. Very sad because this place was very good, had potential, and the staff are still great, but they have nothing to work with.

They have not changed my filter since I have been here. I asked them to remove a birds nest from near my window and they have not removed it. The staff are lovely and the people are wonderful however, the property is poorly managed. They need more help and people to keep up the maintenance. A lot of the staff are unvaccinanted and some of them have very little training. They need to update if they are going to advertise as luxury it needs to match. I feel like they need to make a maintenance system to document what is needed instead of going to the concierge. I would not recommend it.

I felt the community wasn't doing the best job in care for my loved one. The turnover in this community is high, due to the community expanding too fast. The turnover included the management team. Waltonwood even misplaced my loved one's clothes at one point.

We felt their priorities at this community were more about the money, and no matter how much money we spent the quality of the care for the residents would never change. this community was kept fairly clean, and the friendliness of the staff members varied. We did not think this community was worth the money,

Having lots of issues that have been ongoing for a few months and things are not getting resolved. The staff is friendly toward the residents.