Viva Senior Living

My loved one is currently a resident at Woodland Creek Transitional Memory Care Community and her experience at this facility has been just okay. However, we have a few concerns. The meals are not sufficient. Soup alone is not enough for dinner. Also, the care team doesn't do personal hygiene with the residents. Lastly, the activities are only for selected residents.

The meals that are prepared are good, our loved one has her own room which is something we like about the community. The improvements can be with the cleanliness, the facilities themselves could be cleaner. They could take the residents outside more and have more social stimulation for the residents.

I would like to recognize Ms.[name removed]for her outstanding performance to duty. During the periods Ms. [name removed] has provided aid her my husband, Mr. [name removed], she has been extremely attentive, caring and very professional. If there are any issues or concerns regarding my husband, Ms. [name removed] does not hesitate to contact me. She is dedicate, compassionate and humble, and I appreciate all that she does. Sincerely, Sandra H. Anderson

The facility was very nice. The care staff were terrible. My mom was there 17 days and had 3 Skin tears and a jammed toe and no one took ownership for anything. My mother was terrified to even let them touch her. We moved her out immediately. I would never recommend Commonwealth Senior Living at Cockeysville to others.

I would only recommend someone going there if they have full-blown Alzheimer's, or really really bad dementia. We picked this community, because of timing and was also the best fit at the time for my mother in law that has anxiety around a lot of people. Smaller facility. The only thing people need to be aware of is that a lot of the people there are more full on Alzheimer's, and really bad dementia. It's not a great place for elderly that are showing signs of dementia. (Beginning stages)

Mom was also at Berryville Senior Living for a little over a month. Did not like the Memory Care part. Very limited space for movement. One hallway. One small common area.

My mother actually passed away right before Christmas. They handled that very poorly. Towards end of COVID severity, staffing became a revolving door with the exception of the marketing director. Communication was never wonderful but with staff continually changing, it was chaotic to say the least. Messages did not get passed along. Maybe I didn't develop the proper rapport, but management was usually unavailable whenever I was there!

Commonwealth Senior Living in Berryville does not provide daily personal care and hygiene for my mother, she wears the same clothes day after day and sits in urine and stool in her brief which rarely gets changed. It's sad and disappointing to see such lack of care for a human being

Oh, [name removed] was really bamboozled. [name removed], the rep for Commonwealth, told her there were daily activities which there isn't and farm to table food, which there isn't, and he basically lied to her. She wishes she had never moved. I feel terrible because I helped her find the place. The expectations and follow through with promises have not been met. They need to be honest about what's there. They all seem to do this, because [community name removed] does the same. They say on their website the food is mouth watering delicious-the food is horrible with the cheapest of ingredients-tough meat that you can't cut, rubbery pancakes that you can't cut etc. Makes me mad how they treat old people.

Commonwealth has the potential to be a great facility. Unfortunately, my mom's experience was during the time of a perfect storm of being understaffed and having the chef quit. The nurse, [name removed], is phenomenal, but she is only one person. She is not able to hire caregivers, temp agency folks, administrative duties, be available 24/7, etc as she is expected to do. She never complained. The marketing person, [name removed], is awesome as well as were [name removed] in Finance and [name removed] in activities. Due to all of this, mom fell 3 times, did not feel safe, lost significant weight and had multiple UTIs due to being left in her urine and feces. She is now in a new Assisted Living. She hasn't fallen, is no longer incontinent (no even once as she gets a timely response to her button), no further UTIs and has regained the weight and more as she will eat if the food is edible. Again, Commonwealth has potential, but I wonder what they do for their staff in that they can't keep them from leaving.

It's dysfunctional communication between administrators and health staff. Food service is disorganized and inconsistent. Sometimes residents do not get meals.

The community felt dated and not as clean as the family had hoped for.

You would have to stay on top of the staff in regards to cleaning the residents. They could improve on communication.

They seem to be a bit understaffed here. But the staff they do have are very pleasant. My loved one has had no complaints other than the food. She really doesn't like it, says the quality is not good. She doesn't participate in the activities and they don't seem to try and encourage resident participation in general. Housekeeping does a good job keeping things clean and with laundry services. Overall, I would probably recommend them to family and friends.

My tour guide, [name removed] was very approachable and helpful. She answered all my questions and did not rush our time spent together. I would give her a 5. The facility was not to my liking. It seemed much more institutional and a lot of the staff were listening to some rather loud music. I felt that Hope was also a bit more for residents who are in more of a decline with locked doors etc... It just wasn't the correct place for mom.

The biggest issue is the staff, does not respond fast enough to the call button. My loved one is not getting the level of care, that they are paying for. They need to improve on response time, and they need to hire more staff.

I loved it. I thought it was beautiful, but the lady that was in charge acted like she didn't know what the hell was going on and a little snobby.

The people are very friendly. It's a clean facility. They're just having a problem with their kitchen right now. They're understaffed, so my person is not necessarily getting what he wants to eat.

I would suggest someone keeping looking at other communities. The head nurse here doesn't seem very qualified for this position to handle residents that might have aggression issues and the head nurse didn't handle this properly that we saw. I feel the staff in the memory care area should be able to handle residents with aggression issues. The community never suggested re-evaluation of medication listing for my loved one during my loved one's stay. The community didn't communicate with the family about trying to find a new community for our loved one, after my loved one being admitted to the hospital.

There have been some issues with the care. Long call bell responses My loved one fell out of bed and was sent to the ER and they did not contact the family even though they said they did. Poor communication on medical care coordination. A couple of medical issues have not been properly handled.