Viva Senior Living

Recently bought by Viva. Price increases. We are researching other facilities. Poor staff to resident ratios. I would recommend this facility for residents not requiring a high level of assistance.

The environment is very friendly and pleasant. The staff is very helpful and eager to listen to your needs. The food is a definite area in need of improvement. And laundry services could improve. The healthcare is a definite, plus and very important factor. The nurses needs are very attentive and always available that are on staff.

Most of the staff are very kind and caring. Cleanliness depends where you are in the building. Friendliness is fantastic. Quality of care could use some work. They just lost one of their nurses again. It's like a revolving door there with staff. Admin staff is a disaster. Food is all processed. Activities are the same every single day and nonexistent on the weekend. They need to update and replace old cabinets and rugs. Administration needs to listen to their staff members, especially nursing.

High turnover in administrative positions. My mother in law has been there a year and a half and they've gone through four memory care directors. Communication is poor. My phone is a back up if they don't get an answer on my husband's phone and they can't seem to get it right. There was one incident where we didn't find out that she took a fall for two weeks when my husband found a buried message in his junk mail. Recently she ran into a physical altercation with an aggressive resident and we were never notified about it until we heard from the Pike County Division of Aging two days ago who opened a case because someone reported it.

Not sure if you need this info but they've recently gone through a change in management and in my opinion gone significantly downhill. It seems like they've fired the majority of staff and just sit the residents in front of the tv all day. We ended up moving my mom out. Room sizes are good. I felt like the room was acceptable for what my mom needed. I do not feel like there were any amenities offered. My mom received extra services (haircuts, PT, etc) but they were through external organizations.

When we first moved our loved one into Keepsake (KSV), we felt like they were being cared for and mattered. The staff was responsive to our loved one's needs and safety. Several of the staff were exemplary in their care for the residents (and a few still are!). In the last six to twelve months, we feel that the cost of our loved one's care far exceeds the actual care they are receiving. We visit regularly and find our loved one sitting alone and unkempt, while staff are sitting at another table talking amongst themselves. In the couple of years our loved one has been at KSV, the cost of care has increased by nearly[fee removed]! While inflation has impacted all of us, it feels like KSV taking advantage of our unfortunate situation.

This place was ok but I think we're gonna be looking elsewhere next year they raised his rent almost [removed]$ in 23 months he pays [removed]$ a month now.

Alzheimer’s is an awful disease. My mom doesn’t remember me. She looks good and she likes the food. She likes the entertainment. The staff are helpful. It is clean. I would like her cleaner as far as clothes and hair but it is hard to give people with Alzheimer’s a bath. She has been in a respite spot for over sixty days but will be full time soon. She will stay there as long as they can take care of her. They are doing a good job better than I could give her. They also got her in quickly! I couldn’t care for her anymore and I am relieved how it turned out.

Mom doesn't like it. She complains about the food all the time. They have caught a couple of UTI before they got serious. She likes her aide. [name removed] at the desk is who I interact with and she's very nice and efficient. She's safe and they monitor her. My brother is in the area and visits weekly. He doesn't have any concerns. This is the 4 facility she's been in. And they all seem the same. Or at least she has the same complaints. She complained when she lived with me. It's not her home. Not her friends. They don't know how to season things or cook .

The staff was always friendly. However, I guess they were like other places and short staffed my mother in law fell in the bathroom and she said they never checked on her until next day. She fell several times while there. The biggest problem she had a boot where she broke foot on one of the falls and nobody checked it. When she went to rehab they looked and she had 2 places on her foot that had turned black where it was too tight. So not the best experience, but it was always clean and staff friendly.

The food that is prepared is good and my loved one has her own room. However, there could be some areas of improvements - the facilities could be cleaner, the residents could go outside more and there could be more social stimulation for them.

I would not recommend as it is now. I ate Easter dinner with mom last year and it was gross. Mom herself said sometimes the food is not appealing or does not look appealing. I gave them her hearing aids so they can put them in and they haven't done it.

The meals need improvement nutrition wise. The staff is very friendly. I need to stay on top of the medicines myself. The activities are good. The quality of care could be better if the techs were better trained. The cleanliness is good. Cost wise I don't think you get what you pay for, but I'm not sure that would be better anywhere else.

Generally it was a good experience. There were times I thought some of the policies were too rigid when he was to return from various rehabs but I realize that those limitations are set by type of facility. The floor staff and nurses that took care of my Dad were great. Very caring. The activity coordinators seemed like super people. The price is very onerous but I understand that is the market.

My grandmother has been a resident at The Terrace at Chestnut Hill since the beginning of the year. She enjoys the activities and meeting new people. Unfortunately during her time, there has been some concerning situations that have acquired. Staff are not washing hands while preparing food. Aggressive behavior from some of the staff that have been handling my grandmother's care.

She needed more help than was originally thought. So things didn't work out that well. Be sure of the level of care that is needed. Stay in contact with the nurses and the manager. I like the place and the nursing staff for assisted living. But the helpers did not go out of their way to help during the feeding times. Many of the people in the locked part of the facility did not really remember how to cut their food or eat well, so they needed more assistance.

My loved one was a resident at Viva Senior Living at Easley. The facility was great when she initially moved in because she needed help following a broken bone, but as she became more independent, it became increasingly difficult to justify the cost. She also never liked the food.

I don't really think that our experience is necessarily a good barometer. My husband was there about a month. The reason I sent him there was because they said they could manage his diabetes and aggression. They could not. He was sent to the hospital 2x because of his blood sugar. The 2d time he stayed in the hospital until he passed away. To be fair I don't know if the place exists that would address the challenges that we faced- which is really too bad because my husband can't be the only person who had the difficulties he had, yet there seemed to be no facility which was equipped to an handle a patient like him. It was a frustrating and heartbreaking experience

At first, I found this facility to be great, people were friendly, the rooms were really nice, just a wonderful place. Unfortunately, my mom spent a lot of time in and out of the hospital and rehab, and I found out that while mom was not there in her room, things were stolen. Patients' rooms were kept locked when they weren't there and while I can't speak for others, I KNOW for a fact that one of the facility workers had gone in to "tidy" up her room before she came home from the hospital, but things came up missing. And I know this for a fact because my husband and I had stopped there a few days earlier to pick up some stuff of mom's and when we left, we knew exactly what was left sitting on her countertop. I immediately told the person in charge (who was actually the person who told me how this employee had gone into mom's room to clean it up) and I was told that an investigation would be conducted. But every time I would see this guy and ask him about it, I would hear the same thing. Now yeah, this guy was a wonderful guy, but he was the one who told me who went into mom's room! Unfortunately, my mom passed away last May but I was still upset over this employee going into mom's room (which had to be unlocked to enter). Eventually the guy in charge told me that I was given a refund amount added to the final refund check owed to me, but that didn't happen, I couldn't find it anywhere in the paperwork. So, yes, it's a nice place but please don't leave any valuables there, no matter how much mom wants otherwise.

Some of the staff were great but they were often understaffed, so a three. The residents were friendly once you reached out and got to know them but it's a big place and if you're a little shy, you'll feel lonely. Sometimes the meals were good, other times they took forever or forgot people or weren't very good. The activity people kept changing so things were not always as planned. Extra care needs monitoring, not enough repeating staff to understand resident preferences.