Viva Senior Living

I think this is a fantastic community for your loved ones needing memory care. The rooms are large and you can bring your own furniture and decorations. The patient to staff ratio is great and the cost is not astronomical. The only downsides are there is no a registered nurse on 24/7 and there are no motion sensors/monitors in the bedrooms to monitor falls. But overall I think if you are considering this facility for your loved one, they will have fantastic care.

Most definitely. If you had a 10 that's what it would be. Kim and her staff are wonderful. The facility was fantastic. I can't say enough about how they helped us out so much and really listened to us. Very caring and helpful in every way. I would send any of my loved ones there and would refer any person in need there. They were amazing. Kim is absolutely the most amazing compassionate person. A wonderful place

APFM was a good starting point for an entirely new experience for me and my family. I would recommend as I also appreciated the articles on again, clearing out a family home and living with your aging parents

The Chestnut Hill Terrace / Tom was so professional and showed much patience with me and my family , We looked at having our Dad live there but our family kept. Putting it off cause one thing and another and chanced the month a couple times, also it was 3 of us / my sister and brother that was providing different info that Tom needed . It was about 6 months from the time we looked at the Terrence until we actually moved Dad in . Tom kept in touch and reached out to see how we were doing and what the plan was WITHOUT being pushy or overbearing , I can't tell you how much that was appreciated!! The Terrence is beautiful and have a great activities offered on a daily basis . Dad totally enjoys the food . They made my dad welcomed . Also when we had questions and concerns that we had after Dad moved in , they were all addressed seamlessly . Our family feels great that Dad is well taken care and supervised ! What a relief . My Dad is again thriving in being in this social environment ! A place for Mom has been so beneficial to our family in helping us get started when we didn't know where to begin .

Oak Pointe is a great place to have your loved one live. If your parent is rather unsocial and prefers to be in their room most of the day, like my mother, it does cost extra to have meals delivered to their room. We weren't told that before she moved there. Also, they charge a one time community fee of [Amount Removed]. So I paid the first month's lodging bill which was [Amount Removed] plus the[Amount Removed] community fee for a total of [Amount Removed]. My mother died at Oak Pointe after living there for only 22 days, so it made it an expensive stay.

The community is clean, well maintained, and has a warm, welcoming feel. I felt confident my dad was in good hands. Would recommend

The staff is great. The facility is very clean. I would recommend them to others who are searching for memory care for their loved one.

From the moment a resident arrives, there is a clear focus on making the facility feel like a true home rather than just a residence. The atmosphere is designed to ease the stress of moving, providing a sense of belonging and comfort that is vital for emotional well-being. The heart of Heritage Hills is undoubtedly its dedicated staff. They are known for their professionalism and empathy, particularly during the initial transition period. Their ability to guide residents through the physical and emotional changes of this life stage with patience and kindness makes a world of difference for both the residents and their families. One of the standout features of this community is the robust schedule of activities and social opportunities.

The place was clean, and the staff was excellent. They worked with us when my father was released from rehab to the hospital and then discharged the same day—we needed a place immediately, and they got a room ready with furniture until we could get him fully set up. The community was always clean, and my father’s room was consistently kept clean. We couldn’t have asked for friendlier, more helpful people. They treated my father with respect. The administrative staff was responsive and helpful. When my father passed at the facility, they assisted with everything and worked with us in moving his belongings out. My father was in memory care, so he did not utilize the dining room much, and there were not many choices available. There was always something for the residents to do, and Chrissy was excellent with them. It is expensive, but comparable to other facilities.

My Mother seems very pleased to live there. I think one of the most impressive things is the activities that are planned. My Mom is always talking about playing games or going to a program/event. It appears that a resident can be as busy as they like.

I was pleasantly surprised by Heritage Hill. [name removed] and the staff were extremely helpful and welcoming. Each room was set up like an apartment and not the 'hospital' setting I was expecting. We decided not to place my mother in a facility at this time, but when the time comes, Heritage Hill Senior Community will be the top selection on our list.

The staff is very friendly and accommodating. The place is maintained beautifully, very clean. There are daily activities and special holiday themed events. I recently was able to make arrangements to have my mother's haircut thru their salon. So far I am impressed. Highly recommend

I've been a resident at Heritage Hill for almost three months now, and I feel at home with the caring of staff who have responded to my concerns and requests with "How can I help?" I enjoy our mild exercise sessions each week as well as fun at Bingo. We have been fortunate to enjoy guests who entertain us periodically. The meals are delicious and nutritious. I've been getting to know fellow residents who have become friends. I have been blessed with my life here at Heritage Hill.

My brother moved to Heritage Hill in January. His overall health has improved. With the daily activities, he is more mentally alert. The nutritious meals have helped him lose some weight. ( which the doctor wanted him to lose). All of the staff is friendly and helpful. They do a fantastic job!

Have meetings to discuss your loved one's care. Family should have input.

We are so glad that our loved one moved to Seneca Lake Terrace. I just talked to him and he commented "they really pay attention to me here, everyone is so nice to me" He's referring to staff and other residents. He feels at home there and is happy...which makes me happy. Staff is glad to answer questions, respond to residents concerns and adjust to the individual needs of each resident personally...it feels like family.

The staff at VIVA were incredibly kind and attentive to my father’s needs.

We are very happy with Viva so far!! [name removed], the administrator, takes care of any concern we have right away. The staff is super friendly and helpful. The place is clean. And it is very affordable.

First of all I had separation anxiety because my mom and I are so close. What I love about Viva is that I am able to come and see about her anytime I need to come. The staff is very understanding to my mom condition and understand the bond we have. I also love that they have my mom join into activity because my mom is not a social person. It warms my heart to know that she is active and that the staff is taking care of her.

The staff was very nice and welcoming. They would update me on her eating conditions and if she was awake more than asleep. The room was pretty clean for the most part. There was occasional wrappers on the floor and it was sticky from spills etc... The room size was perfect for her. She was not mobile so everything was done in her bed, eating, sponge baths etc.