Viva Senior Living

Mom was also at Berryville Senior Living for a little over a month. Did not like the Memory Care part. Very limited space for movement. One hallway. One small common area.

My mother actually passed away right before Christmas. They handled that very poorly. Towards end of COVID severity, staffing became a revolving door with the exception of the marketing director. Communication was never wonderful but with staff continually changing, it was chaotic to say the least. Messages did not get passed along. Maybe I didn't develop the proper rapport, but management was usually unavailable whenever I was there!

Commonwealth Senior Living in Berryville does not provide daily personal care and hygiene for my mother, she wears the same clothes day after day and sits in urine and stool in her brief which rarely gets changed. It's sad and disappointing to see such lack of care for a human being

Oh, [name removed] was really bamboozled. [name removed], the rep for Commonwealth, told her there were daily activities which there isn't and farm to table food, which there isn't, and he basically lied to her. She wishes she had never moved. I feel terrible because I helped her find the place. The expectations and follow through with promises have not been met. They need to be honest about what's there. They all seem to do this, because [community name removed] does the same. They say on their website the food is mouth watering delicious-the food is horrible with the cheapest of ingredients-tough meat that you can't cut, rubbery pancakes that you can't cut etc. Makes me mad how they treat old people.

Commonwealth has the potential to be a great facility. Unfortunately, my mom's experience was during the time of a perfect storm of being understaffed and having the chef quit. The nurse, [name removed], is phenomenal, but she is only one person. She is not able to hire caregivers, temp agency folks, administrative duties, be available 24/7, etc as she is expected to do. She never complained. The marketing person, [name removed], is awesome as well as were [name removed] in Finance and [name removed] in activities. Due to all of this, mom fell 3 times, did not feel safe, lost significant weight and had multiple UTIs due to being left in her urine and feces. She is now in a new Assisted Living. She hasn't fallen, is no longer incontinent (no even once as she gets a timely response to her button), no further UTIs and has regained the weight and more as she will eat if the food is edible. Again, Commonwealth has potential, but I wonder what they do for their staff in that they can't keep them from leaving.

It's dysfunctional communication between administrators and health staff. Food service is disorganized and inconsistent. Sometimes residents do not get meals.

The community felt dated and not as clean as the family had hoped for.

You would have to stay on top of the staff in regards to cleaning the residents. They could improve on communication.

They seem to be a bit understaffed here. But the staff they do have are very pleasant. My loved one has had no complaints other than the food. She really doesn't like it, says the quality is not good. She doesn't participate in the activities and they don't seem to try and encourage resident participation in general. Housekeeping does a good job keeping things clean and with laundry services. Overall, I would probably recommend them to family and friends.

My tour guide, [name removed] was very approachable and helpful. She answered all my questions and did not rush our time spent together. I would give her a 5. The facility was not to my liking. It seemed much more institutional and a lot of the staff were listening to some rather loud music. I felt that Hope was also a bit more for residents who are in more of a decline with locked doors etc... It just wasn't the correct place for mom.

The biggest issue is the staff, does not respond fast enough to the call button. My loved one is not getting the level of care, that they are paying for. They need to improve on response time, and they need to hire more staff.

I loved it. I thought it was beautiful, but the lady that was in charge acted like she didn't know what the hell was going on and a little snobby.

The people are very friendly. It's a clean facility. They're just having a problem with their kitchen right now. They're understaffed, so my person is not necessarily getting what he wants to eat.

I would suggest someone keeping looking at other communities. The head nurse here doesn't seem very qualified for this position to handle residents that might have aggression issues and the head nurse didn't handle this properly that we saw. I feel the staff in the memory care area should be able to handle residents with aggression issues. The community never suggested re-evaluation of medication listing for my loved one during my loved one's stay. The community didn't communicate with the family about trying to find a new community for our loved one, after my loved one being admitted to the hospital.

There have been some issues with the care. Long call bell responses My loved one fell out of bed and was sent to the ER and they did not contact the family even though they said they did. Poor communication on medical care coordination. A couple of medical issues have not been properly handled.

When our loved one first moved in all of the staff were great, but after our loved one being there we just felt they did not really care. They were very friendly to begin with but there was a lack of communication and when your loved one is there we feel that families need to hold them accountable. Now this was our families experience, we do encourage families to go check them out and see if they are suitable for their own loved ones. We did like how open, airy and light the community was.

The Phoenix at Albany tour was fairly decent not quite what we were expecting after reading into it. Overall though is a good candidate.

I toured Commonwealth Senior Living at Berryville, and it seemed to be rushed. I didn't get as much information here as I did at [community name removed], which is why I chose the other community.

They are often, short on staff a lot. They get soup most of the time in memory care. One day I was there they had a green veggie"chicken" salad. There were three EXTREMELY THIN and short pieces of chicken on top of the green salad. I laid them side by side and the three pieces didn't equal a half inch wide! They also have sandwiches a lot in Memory Care. The dining room is large. For what we're paying toilet paper should be provided and so should soap and basic essentials. Even cheap hotels give you those things and so do nursing homes. There is NOT always a nurse on duty but a MedTech and maybe an aide.

Basically it is not really suited to be a care facility for Alzheimers or dementia patients. They have wonder bracelets on them, but my father was able to walk out three times by going to another residents room through the enclosed patio. He had fallen and had to be taken to hospital. Care overall there was good, they though had basically called me and asked to have Dad moved from there as they were unable to guarantee his safety there. If they are in a wheel chair it may be okay, but if they are able to walk and roam around this may not be the best place for you're loved one's as there are some areas where they can get outside of the facility and possibly hurt or lost.