Viva Senior Living

This was a nice community when I looked at it. The people I met were nice. I did not like that the dementia care unit was small and did not seem very active. We were looking for a more active community for my loved one.

Dad really does enjoy the community. things are going well. They offer activities and the community is kept clean and so is dads room. We like the staff. We have no complaints.

Staff are helpful and friendly. Facility is maintained and clean. Help is always available and all seem to care for the comfort of the residents.

The move m experience was for from positive(January 2017). They were supposed to have room painted, carpet cleaned and furniture that was there taken out so we could move my other own furniture in. Two days prior to our scheduled move in, we called Lisa Merrill to make sure this ward would be all set and was assured it would be on move in day, when had arranged for help from friends/family to helpful. the morning, upon arrival to keep sure the room had furniture in it, walls were dirty and unpainted + carpet had not been cleaned. Unfortunately we had no choice but to move in once the furniture there had been taken out. Though Lisa was aware of my anger and disappointment, she was more interested in getting the cheque from us. The worst have since been fixed but it made for a stressful start inn what was already a stressful situation. Some staff are great and worked hard to amend the situation. Others did not.

I would say my mom is doing alright at Greenfield Senior Living. She interacts well with the other residents and we appreciate the activities offered as she is more active. The activities guy is great at getting her involved. The staff are friendly and attentive to the residents needs as well as they keep me updated on my mom's care. I have not yet tried the food but I have not heard any complaints from her. I would just say that you need to be an advocate for your love done and address any issues when you see them.

Very responsive from the very first call to the day we moved in. Mary had been wonderful helping my family through this process. We visited the community once our grandmother got settled and the experience was wonderful. We got a tour and participated in one of the music activities. The staff was friendly and the whole place was clean. We meet several other residence and everyone seems very happy. I will definitely recommend them to anyone looking in that area

The jury is still out on the facility. My Mom hates the place, but she is not objective. The facility is still new to us and although the staff is pleasant and it is clean, we are still evaluating the situation.

The Community Director, Rebekah Curtis, went above and beyond to assist me in getting my mom admitted as a resident. The CNAs are younger than the CNAs in the other facility Mom lived in. They lack a little of the life skills because of their age, but are very good at meeting Mom's care needs (transfer, feeding, personal hygiene, etc). This is our first experience with a memory care unit, so I don't have anything really to compare Hope Center to, but, for the most part we are pleased with the facility and level of care.

Somethings are good and some aren't so good. There were some things they were going to get done, that haven't yet. I don't have any concerns about how clean it's kept. The first week we had an issue with one of the care managers, everyone else has been very nice. The common area could use a little more light, and perhaps some matching couches. They were very good about staying on top of the medication and they are good with communication. We liked the location. There have been some little things that took a while to get set up. The director of the dementia unit is lovely, and the other people are nice.

My loved one lived here for a little over a year. She seemed pretty content there, but they don't seem to provide a lot of services or activities. They also can decide if they think your loved one needs to be in memory care and will place them there. We weren't overly happy with the memory care side. They were fed but then seemed to be left to their own devices, the only difference seemed to be that they were behind a locked door.

My Mother has been there a little over a month. So far we have no complaints. It is a very attractive facility. They do their best to make it warm and inviting. The staff from the directors to the care aides are very friendly and competent. They keep the building clean, odor free, and do their best to address any complaints about temperature, etc.

It's okay. My mom was originally in the open area in Heritage Hill then they had to put her in the more dementia care area. In the beginning everything seemed great. They were saying that she got a little bit aggressive. She had to go from a level one to at level two. We didn't think she would progress that quickly but it is what it is at this point. Eventually, the cost isn't going to be what we need. In the beginning I felt more of a family oriented place. Now I'm a little more distanced from that opinion. It's very clean. Most of all the staff is nice. I think the night staff is the staff that I'd really rather not deal with but the day staff is awesome. Overall they do the right job for my mom.

Great core staff; nice convenient facility. Maybe too much turnover in non-professional staff.

She decided that the people there were too old, but it was a nice facility. We liked it, the woman Rhonda over there answered all of our questions, D's mom went over and ate there and this is where she decided she wanted to go but after 3 days she jumped up and decided she didn't want to be there anymore. The crowd was a lot older and I don't think people were as outgoing but she really wasn't there long enough to give it a change. It may be something we have to look at again if things don't work out. As far as I know, the staff was always friendly, they seemed to do really well. She did complain that the food was cold over there and she acted like the staff was a little overwhelmed, I think they only had 2 nurses or 1, but other than that, I think it was okay. They worked really well with us but she just was the one that decided she didn't need to be there

Overall score I would rate it a 3. But they have new management and they are very friendly and working to improve Viva's.

I'm concerned by recent firings and/or people leaving Oak Pointe. A strength of this facility has always been its compassionate, caring staff. It's been a real source of comfort and peace for my loved one. I realize that new ownership has different policies and procedures. I sense that these changes have damaged overall morale. Reading other reviews from other locations seems to bear this out. Perhaps Viva should review their policies and attempt to retain their best caregivers.

Based on my experience and that of my brother who now resides there. Best apartment sizes that i found...wanted two bedrooms. Some glitches during first weeks (lost meds that were delivered, laundry not picked up during first two weeks, apartment had some maintenance issues not fixed prior to move in, but most issues have since been addressed. Staff is responsive, pleasant, and helpful. Environment is nice, residential are freindly and seem happy there. Its a big place and hotel like, so easy to get disoriented at first. Prices are competitive. Apartment space is the big plus. Activities are plentiful. Food is decent, but service can be slow.

I am disturbed at the behavior of some employees. The person at the front desk is usually the first person quest will encounter. The Terrace has a rude person by the name of [name removed] at that desk. It disturbs me because this woman called my mother, a resident at the facility out of her name. To be exact, she called my mother a [profanity removed]. In my opinion she she NOT be working there and she absolutely should NOT greet anyone. I've spoken to [name removed] about it & she feels like the woman is a very nice person. She's NOT nice if she'll call a resident out of her name. They have some work to do when it comes to customer service

For now, I am happy with my life at Greenpoint. The facility's common areas are cleaned often and the residents are serviced every week by housekeeping staff. The great majority of the residents are friendly and the staff are friendly and very welling to help. I am a independent resident and do not use care services. But, those that do that I associate with seldom complain. [name removed] has purchased Greenpoint so were we are in a transition period and there are many new people and some problems. So far things are moving along but, and problems are taking longer to get resolved but they do get fixed. We have a new Director that has been here about a month, she is well qualified and commutations has improved considerably. In addition to the transitions, many new residents have come to Greenpoint in the passed four months. Meal times have increased for a while now they improving as the service staff increases. Meals are adequate and there are many choices. I feel the cost is a little high verses the services I get and the new owner has immediately raised the rent. I will wait and see.

Staff was friendly but check to see what conditions they can handle there.