Viva Senior Living

Belle Reve is caring well for my mother and her various needs.

They are great with helping families understand the process from application to move in.

I toured this community and it was pretty good. I didn't like that rates could fluctuate depending on LOC. I saw engagement on the AL side but not as much on the memory care side.

Wonderful! Pleasant place to visit. My mom is happy and well cared for!

The staff is great. Hard to get some of them to return calls and emails. It's small so the staff knows all the residents by name. I would highly recommend it. They are very friendly. The one staff member in charge of the doctors visits and all things medical is not great about keeping you informed or returning calls. Everyone else is pretty awesome

I would highly recommend. We are really happy with this community. The staff communication is fairly well but hard to find who you need to talk to at times.

This is a great place for my loved one to go to. They are very friendly and accommodating, and the staff keep a great eye on my loved one without my loved one knowing. The staff communication is pretty good with the family. There is an aide shortage here like other communities in the area. There are three meals a day served a day and there are choices for them to choose from. It feels like going to a restaurant to eat meals.

The main reasons we chose Cave Spring place is because of the convenient location and the value for the money . The rooms were also extremely nice. The biggest complaint is the process of getting in and out. The front door remains locked (which I totally understand) and you have to ring a bell to get in, and sometimes there is no one near the door so we have to wait. Then coming back out is even worse because you have to find someone to let you out. Overall I would recommend this facility to other families.

We've had our challenges getting my loved one settled. Initially we had issues with getting medications administered properly, which is very important. I know they've had staffing issues, as do a lot of companies these days. But we haven't had a warm and fuzzy feeling about the staff and quality of care. Paying this much, I expected better quality and service. The facility itself is very nice and is kept clean, which appealed to us originally. I think the food is good quality, although they could tailor their food choices more to the age group they're serving and offer more variety. And I would just like to see improvement in staffing and care.

Good place to live i have lived here for a couple years as a resident

Overall the experience has been good for us. The staff communication with the family has been very good when we have questions or concerns. The community is understaffed, like a lot of places are currently. The food has been very good for my loved one. There are three meals a day served to the residents, and they have choices to choose from.

They have been pretty good. They do a wonderful job with engaging residents and their families. They made my loved one, feel special on their birthday. It's a comfortable place, with trusted staff.

The first point of contact is a lady name [name removed]. She does an outstanding job. You can go to her, even though she's in sales, with any questions, comments, or concerns at any time, and she's always available. A lot of the care staff are really fantastic. There are a few here and there we try to avoid, but I would say the care is above average for assisted living. And the facility is very nice and homey. They do a great job at making spaces look like your home. And even the cooking staff are always trying to accommodate.

They are nice, friendly, and helpful. They call if something is going on but don't over call. They have good rates. Not sure on what they can improve. I will think in it.

Staff made me feel welcome and very helpful with the process for my dad to be resident.

We recently placed my sister in this facility, but overall we are satisfied with it so far. Upon admission they knew she would be needing physical therapy set up and they're on top of it and have that in the works. She is on the memory care unit and I haven't gotten a lot of feedback from her yet. But when I went to pick her up for an appointment the other day, she was sitting at a table with other residents and was smiling as they were talking. It was nice to see her out with others and content. The staff is very friendly. They seem to handle issues pretty quickly. They are very considerate of the residents and always seem very nice. The atmosphere is good and residents seem very content. I haven't had much experience with the meals, but they do give snacks which my sister enjoys. I would recommend this facility.

The every day staff is really good, my wife has raved about that. As far as medical care, follow up appointments and things like that, it is taking a little bit of a hit there. There are so many people that wait times are a lot longer than we would like. Overall we have been pleased and would recommend Commonwealth to others looking.