Viva Senior Living

I am a retired PA long/short term senior living Ombudsman and now a volunteer at Heritage Hill. I visited Heritage Hill as an Ombudsman for 7 years on a monthly basis. I always have been, and continue to be, impressed with the care and respect shown to Residents by the staff and the administration. Upon entering the facility you quickly notice the friendly and homey atmosphere and the cleanliness of the lounges, rooms and hallways. Everyone employed there "goes over and beyond" to make the Residents comfortable and happy. Activities are Resident driven and well thought out taking into consideration the wants and needs of each Resident. I have visited many long term care facilities and I consider Heritage Hill Senior Living Community one of the best.

They prepare good food that's warm. The housekeeping ladies that clean my room do a great job. I still enjoy my independence and am able to drive to the restaurants and shopping across the street.

I am happy with this facility thus far. It is very clean and everyone seems to care for each individual. They really take time to care for my Mother and they do what they need to do for her care. All of the staff members are friendly and professional at all times. They actually try to make my mom as independent as possible. I’ve been here during meal time and the food looks good and all of the residents seem to like it. As for activities, when I was there last time they were making gingerbread houses. I would absolutely recommend this facility to other families.

From what I saw in my tour, this was a very nice facility! The staff seemed friendly and it looked very nice. The concern that I had was the fact that I felt that it was a bit too large, but it was overall a wonderful place!

In the beginning, we had a small problem with medications. My father would have to ask to get his pain medication and he wouldn't always remember to do so. Once I brought up the problem, though, they were quick to fix it. The staff is very nice and helpful, the lady in the cafeteria is amazing. My father doesn't like powder creamer, and that's all they have there so I bought him the individual liquid ones, and she makes sure he has his 2 creamers with his morning coffee every day.

My parents are doing very well since their move to this community. The staff is so nice and everyone does everything, they truly put the residents first. Thye only thing I would change is I would like to see a larger variety of activities. The meals are excellent. My father always brags about the food. They serve all 3 meals on time every day. During my visits, they allow me to eat with them.

So glad [Removed] from "A Place for Mom" suggested this place, it was perfect for our parents.

Overall very positive. Staff people are excellent.

This is a community I would highly recommend. Everything is working out very well for my mother here, and I'am satisfied. The community looks great, her room and the facility are always nice and clean. They have a very good staff here. The food is very good, she says they feed her too much, but it is nice to know she is eating well. They are taking good care of her. This is a community I would recommend.

Greenpoint has become a wonderful home for my 94 year old mother. After self care for 93 + years, it was difficult for her to adjust to a large apartment building. However, now, after six months, she has joined some of the many activities offered here and is comfortable with her new environment. She especially enjoys the entertainment. We greatly appreciate the attentiveness of various staff members to help her with getting settled. One improvement I would like to see is more of an effort on the part of Greenpoint to create an opportunity for family members to meet with or make comments to management.

I highly recommend this wonderful place! All the staff were so caring, patient and bent over backwards to fill my Aunt's demands which could be challenging for most. I felt she was treated with very loving professional care. The facilities were just what we were looking for. I would tell anybody there would be no choice but Southern Manor for my loved ones. I will forever be gratetful for their care and attention they gave to my precious Aunt.

My dad has been a resident of Greenpoint for the past 3 1/2 years. He is mostly independent with a few services. The staff at Greenpoint are amazing. Dad is not the most social resident but everyone calls him by name and know his favorite ice cream treat! Greenpoint staff members and administration have been very responsive to small needs that are not "listed" and are gracious about finding someone to re-boot his router or find a dropped hearing aid. Their response is very professional and personal in all situations and are understanding of our unique family needs.

The staff is very compassionate and pleasant. The facility itself is airy and clean. The other residents here are nice and they make you feel right at home when you walk in. Overall, I would say things are going well so far.

The physical building is rather new, appropriately decorated with warm colors and nicely maintained. The staff is always willing to share information when asked questions. The more functional wing is short on activities that clients can participate in when the person is more introverted.

I visited three places in the Fredericksburg area and all were nice. Greenfield felt more like a family than the others did as it is one level with a smaller number of residents. The staff is outstanding. They really care about each person. Is it expensive ? Yes. These are my parents and I want the best for them. As survivors of the great depression and war verterans they earned it. My parents are very happy there. They are treated with respect and dignity by the entire staff. Put a price on that. From day one the staff could not have been better. They keep me up to date as needed and I love the family events they have there. The food is good and they go the extra mile for the residents everyday. The onsite beauty shop keeps my Mom looking good. More activities there than you could ask for. I could keep going as there are so many nice things to say.

I think they do an excellent job at Arbor Terrace at Chestnut Hill. The facility itself is well kept and clean, and I like that it is on the smaller side so as not to be too overwhelming for my loved one. The care staff here does a fantastic job, they are all long-term employees and are very personal, caring, and professional. I do think Arbor Terrace is on the higher side of the price scale, but nothing too exorbitant.

heritage hill made our transition for mom very easy , they are very caring and friendly always looking out for her best interests and her health . we have looked at five different facilities ,and none came close to what we found at heritage hill. mom is adjusting very well and has met a lot of new friends , see is very happy and so are we . thank-you pat&jim lembo

it was really nice and clean and the staff was really helpful. Thank you'll very much.

Greenfield is convenient to I-95, the staff is helpful and caring. The facility grounds are well kept and has benches for the residents to enjoy some fresh air on warm days. The price is competitive with other facilities we toured and I felt comfortable with the administrators.

We were getting close to going with them. I was pretty impressed with them. I talked to a woman there who was very nice. I was only in the main lobby and talked to her and we were just getting into talking about what the finances were. I ended up finding another place but I was still very impressed with this place. It was very clean and nice.