Viva Senior Living

Mom was at Viva for a little over a month before we were told we had 7 days to find her someplace else because she was a liability. [name removed] visited mom at the nursing home and knew she couldn't get out of bed or walk by herself. He was aware of the care she needed but said he had good staff and they could take care of her; that they were very persuasive. Well they were not. Mom refused to get out of bed and consequently developed a very bad bedsore. She is in the hospital with a wound vac and very strong antibiotics. Very disappointed in Viva.

Not enough staffing, rooms were not be cleaned, residents were not being changed. When I brought it to their attention changes were made for a few days and then went right back to the same behavior.

This is an assisted living facility. We misunderstood and thought when they said they could continue the care as the disease progressed that they could assist in moving the patient from their bed. PT was not started after several weeks following the approval being signed. The podiatrist that treated her was not participating with Medicare Advantage so the bill was completely out of pocket.

Disappointed after moving in due to the inability to be a little flexible and refusing to share information.

They do not know how to care for people who are a level 5.I would recommend A Place for Mom, but not where my mom was.

The staff changeover was to frequent and employees that were originally there were great. Clothes were missing and he was wearing other people's clothes at times when we went in. Lost 2 pairs of prescription glasses while he was there. For his one year anniversary they upped his cost by [fee removed]. When we first placed my father there we enjoyed the staff and amenities. When a new company came in almost everyone that was there had been replaced or left. We are glad to have my father out of that facility.

I will never send another family member there. Worst experience

When we arrived the room was under construction and very dirty. The staff would say they would be back with medication and then not show up. The place was too expensive. The staff was somewhat friendly but never followed through with what they said they were going to provide. The food was adequate but often late and not what was on the menu (and sometimes cold). Management was dishonest with regard to pricing (and services) and once we removed our mother I kept getting bills for time after we were no longer using the facility. In other words, these bills were for a time when my mother was not in residence. The activities were okay. Socializing with other residents was the best part.

My mother doesn't like the facility except for the activities and therapy. It is an older facility than she was in previously. When it comes to the quality of care, the staff sometimes inconveniences her to get a shower. Our loved one complains consistently that the food and drinks are never hot. The activities are our loved ones favorite part. As for the value for cost, I guess it is ok. She had her own balcony at previous residence. But if I hadn't already paid the 3K fee and knew then what I know now. I never would hv moved her!

My loved one is currently a resident at Commonwealth Memory Care at Chesapeake and I visit her every week. The main problem that I have is other residents going into my loved one's room when she is not there. They take shoes, break things, come into her room at night. There seems to be lack of security for this being a Memory Care unit. Also, be aware that male and female residents are all together and the visitor that woke my loved one was a man. It was not good and my loved one was very alarmed by it. So was I! My loved one says that her food portions are small. She also has had more falls than when she was at my home. Needless to say, she will be checking out of Commonwealth Memory Care at Chesapeake soon.

My loved one is currently a resident at Oak Pointe of Carthage. The move in process was very easy and management was very accommodating. The housekeeping does a good job. The friendliness and the staff are both great. The food is okay. However, I am moving my loved one to a new facility soon. Her new facility offers activities from 10am to 8pm and will be a better fit for her. This facility is good, it's just not a good fit for my loved one.

It was not good care for my loved one. We picked this community, because they were so eager to help us and they seemed to care. I just want people to know if their loved one a is a level 5 care (high care) this is not the place for them.

The hands-on working staff was excellent. However, the administration is horrible. When my mom was getting released from rehab from a fall, she could no longer walk such that she required full mobility assistance- which Greenpoint is not licensed to provide. When I told them I was moving mom to [removed] (which is licensed for mobility assist) the Director got aggressive and upset. Since then Greenpoint has refused to provide any followup data to our Long Term Care insurance company such that we cannot process the claim. The vengeful Diretor is taking money out of our pocket. Very disappointed.

1. While most of the staff is kind, I don't they often utilize proven methods of dealing with dementia patients. Maybe more training is required. 2. Never saw the 'Sensory Spa' for agitated patients being used. It was always locked. 3. They keep everyone at the nurses station, and seem helpless to successfully control combative behavior. 4.They will lose all your loved one's clothing and shoes, maybe even if labeled. Better to take them home and launder yourself.

There are not enough experienced help in dealing with the advanced Alzheimer's person. Nice place and in the assisted living part, probably very nice. But minimal capabilities and help for the locked facility for the more advanced patient.

There has been a multitude of staff turn over including the director and the chef as well as others in less than 9 months we've been there- let alone basically lied to regarding the "brain friendly" diets! Very disappointed with the facility especially for her cost.

my mom was there about one year. care started out being pretty good but as months went by keeping employees became a problem. staff seem to be not dedicated thus residents did not always get good care. my mom had no soap,shampoo or toothpaste when i went to visit her. In addition she got a bad infestation of bed bugs. my mom is no longer there . thank god. one last point the rent/lease contract has no exceptions to 30 day notice upon cancellation. In other words, if resident dies there you pay one months rent

They didn't have a good memory care unit that was secure. Plus I wasn't impressed by the food options.

The tour we had smaller number of residents, and when my loved one moved in they didn't have enough staff as the resident count increased. The community won't take any responsibility for their short comings. I wouldn't recommend the community to anyone. The community needs everything in blister packs to be able to handle medication management. The nurse seemed to be the only one knowing what to do; however, she looked overwhelmed by everyone asking her what to do for their job.

Beautiful facility and grounds. If only the care matched. Mom entered [date removed] - After mo 1, care declined. Unsanitary suite, food items left on floor, wrote name in dust on nightstand, trash/diapers overflowed, she began falling at night & calling by phone for help - staff didn’t hear or acknowledge screams. Severe diaper rash left open wounds. Cradle cap (first time) that it took 3 months to order special shampoo for, despite many asks. They kept forgetting. Daytime sedation rendered her unable to be roused. Woodland claimed treating for pain. Due to lack of movement (abington hospital’s dx) her legs and feet swelled, developed skin breakage and wounds, rendering her immobile. Others at the facility experienced the same. When new admin hired ([date removed]) they declared mom a two person assist and evicted her. (Practice known as ‘dumping’) This is after she went to the hospital for contracting Covid. Now living back at home. Dignity and physical health have returned. Beware!