Viva Senior Living

If I could give a -10 stars I would! Nasty place in rooms where you will never be allowed to go because "that resident did not give us permission to go into their room". Never enough staff on shifts other than 1st because that is when they can put their best foot forward and lie to you! Looks are very deceiving the main places are beautiful but care is so much more important and it is not there! I have a friend who has a family member there and I heard the horror stories, so I went for a visit to review placing a family member there. Everything was just so impressive so I ask my friend to visit with them and boy did I ever see the other side to that coin! ?? I was appalled and very disgusted with what I saw. While we were there they came in to give medicine and it was all messed up! Medicine that had been stopped was still being administered and the new medicine was "missing" or not on the cart! Never would I put my loved ones here. No one cared period they just walked off and said "Oh well".

After my elderly sister had been there 2-3 weeks from the hospital, her medication was a mess and they gave her an insulin shot every morning at breakfast but not once did they prick her finger to find out what her insulin level was before giving her the shot; that came straight from the nurses mouth. I asked her personally how did she know how much insulin to give if she didn't check her blook sugar and she said it wasn't on the doctors orders. This information was given me after she was found in her room on the floor from a fall before breakfast. Her blood sugar was 800 and blood pressure was 60, of course she was sent to the hospital and in ICU for many days then they inform the hospital they would not be taking her back so I had to find another home. This family is sooooooooooo very disappointed.

When we arrived for our tour the lady that met us said that there was a mess-up with the scheduling of our tour, never offered to reschedule our tour and informed us that if "we" wanted to look around on our own we were more than welcome to do so. She pointed down two hall ways and said go ahead. So we did do a short self-guided tour and left. And no we will not be back.

We should have checked patient families for experiences. The facility is nice when you tour and very quiet. The receptionist are very sweet (but they are not always at their desk). That's where wonderful ends and nightmare begins. You have 2 Aides per wing (16 pt at capacity) and a Med Tech who floats. (at any given time of the day several different (shifts) CNA's can be found sitting in the residents dining area on their phones) Our family member ran out of medication after the 2 week supply they arrived with was gone . No one called us or the RX, MD as to why they had no meds it was 4 days when I found our family member in a deteriorated state barely able to walk When I asked an Aide what's going on she said "Well ( ) ain't had any medicines in 4 days." After much effort and a call to the RX some of the meds were delivered at 1AM Sat morning , but not the main medication desperately needed.. I was told by one Med Tech it would probably come in morning. Well the next day no meds. Next Med Tech says RX doesn't deliver on Weekend your family member will just have to wait until Monday, turns her back to me and walks off ! I was [Removed] by one of the DON's on Monday morning for questioning the rude med tech who said our FM would have to wait until Monday for Meds in front of the Med Tech ! We ended up taking our FM to the ER to get the medications. I'd like to say that things got better, but they just got worse by the week ! Within 6 weeks we removed our family member [Removed]. In the 6 weeks our family member lost 15lbs . There should be a BBB for these facilities. We filed a report with the [Removed] who said we may or may not get a call from the State ???? ** Red flag STATE WILL ALWAYS CALL. We phoned ourselves and filed charges. Just because your family member has dementia do NOT dismiss their claims. Let me also say I witnessed a patient in a geri chair being propelled from his room so hard that he entered the hallway and bounced off the opposite wall. Neither aide attending him came out into the hallway when they heard me ask him if he was okay. They had an epidemic of stomach bug, flu and upper respiratory going around for weeks. We would routinely see Aides enter the room to toilet the patient, go through their drawers, clothing, bedding wearing the gloves and leave the room never disposing of the gloves then re -enter the room to finish toileting redress patient. One patient was sitting in the common living area on the sofa with a trash can between her legs to throw up in. This place has more than a FEW bad apples, it appears to be an established care practice. I now have difficultly sleeping for worry about the poor patients that are still in that place. We were never approached by the [Removed] that our concerns were being looked into and[Removed], she ([Removed]) did however let us know we would still owe them for another month once we told them we were leaving. They can change Administrators, but unless the staff is cleaned up I would strongly suggest for anyone to avoid this place at all cost !!!

My mother had a short term stay at this facility and it was not a positive experience. She fell twice while at the facility. The second time she fell, they left her on the floor in her room alone while one staff person called the ambulance and the other one checked on other residents. My mother was in pain and scared and alone in her room waiting for the ambulance - a staff member should have stayed with her - luckily she did not pass out. I would not recommend this facility. They only have pull chains in emergency situations in the room and bathroom. They should have safety alarms/life lines on each resident. My mother pulled so hard on the chain that she fell over. Another time she fell and could not reach the chain and had to scream for help. Also they rarely provide fresh fruit to the residents. I think they do minimal for the residents as far as assistance.

If you going or a visit, it is great. Once your loved one is in there, it is a nightmare. The nurses stand around on their phones and iPads. Very uncaring, just there for a paycheck. If your loved one can't feed themselves, they will not get fed properly. Definitely get references from patients families - not the people/numbers they give you. When you go to visit your loved one, the patients are drugged up and sitting around in wheelchairs. And if they get sick or injured, the staff waits too long to get medical care.(days or weeks). From what we experienced, this place is a death sentence. Their Facebook reviews are great because they can edit and delete what they don't want you to see.

There billing system is a mess. Put someone else's money on our bill. Then it showed up on our monthly payments that we paid twice. When we called about it know one could explain. What a mess. Poor business practices.