Viva Senior Living

My mom lived there for a year in 2016. They were supposed to dispense her meds, but they got them mixed up so many times it was frightening. At one point they kept trying to administer another woman's meds (eye drops) and we knew this because my mom kept telling them it was the wrong eye; around the same time Mom got very confused and I had to send an advocate to assess how they were dispensing meds. Immediately the confusion disappeared! A few months later, Mom went through a period where her doctor was trying to find the right meds/dosage for her issue and I discovered that they *never* documented the dispensing correctly. As her symptoms changed I kept asking for the dispensing records and learned they were making it up as they went along. At one point (in ongoing rounds of trying to get the "correct" records) they provided me documentation that they had dispensed a med days before the doctor had even prescribed it! I was communicating with a "medical director" at their Falls Church headquarters trying to get the correct records--this went back and forth for a long time, while Mom endured many changes in meds; her doctor sometimes made changes thinking his script was off without realizing that Greenfield had not yet implemented the latest script. In the end they sent a registered letter that my mom had 30 days to vacate!! Anyone reading this knows (1) how much you pay up front just as a move-in charge, and (2) how long it takes to find a suitable location with a vacancy. But this is the way they do business. In practice, there are some good people who work there and some who are unethical and incompetent; unfortunately their headquarters contains leadership from the latter category.

Please be aware that there have been changes in the corporate management since summer 2017. This is NOT the same place that produced the former good reviews. Budget cuts, staffing cuts, [Removed] of maintenance and personnel problems = bad atmosphere, bad care, and a bad experience. Look for something else!

This place is unacceptable! My father was found dirty several times and had a period of insomnia that was never reported to us. Also, their pharmacy and psychologist dropped them. We were told that a new psychologist was on staff but after an incident we were told that he didn't receive the evaluation he was supposed to have. High staff turnover and treated rudely by management after raising some concerns. Daily staff was nice when they weren't quitting.

Not impressed with level of care provided to residents. One resident was asleep on a bench in the hallway, one was slumped over in a wheel chair with no attention being paid to them.

Did not like. Nursing home atmosphere

Please DO NOT entrust your loved one to this facilities care if they need mediciation management or they are not basically totally independent! My mother lived here for a little over two months. In that timeframe, they messed up her medication NUMEROUS times, they did not return phone calls, they left fecal matter on my mother (as seen by hospital ER departmemt) and robbed her of her dignity: just to name a few. All they care about, from the very top, (management: case manager, head of nursing, and their executive director) is MONEY. They are ruthless, for-profit, unwilling to work with you, refuse to hold themselves accountable for their errors, try to intimidate, pass the blame, do the bare minimum, and then try to stick you for rent and services after you've moved your loved one out (after a legal and necessary medical evaluation required by NY State proved they were unable to meet my mother's medical needs)! HORRIBLE HORRIBLE place. The medicine passers don't know what they are dispensing to residents, medication came up missing, was never given to my mom or they gave her too much. I tried to get answers numerous times to no avail. I do not understand how anyone in management at Greenpoint can sleep comfortably at night. I literally pray for the residents: especially the ones who do not have an advocate.

Going down in history as one of the, if not the worse, experiences of my life. DO NOT entrust your loved one to this facilities care if they need medicine management or they are not basically totally independent! My mother lived here for a little over two months. In that timeframe, they messed up her medications NUMEROUS times, they did not return phone calls, they left fecal matter on my mother (as seen by hospital ER departmemt) and robbed her of her dignity: just to name a few. All they care about, from the very top, (management: case manager, head of nursing, and their executive director) is MONEY. They are ruthless, all for-profit, unwilling to work with you, refuse to hold themselves accountable for their errors , they try to intimidate, pass the blame, do the bare minimum, and then try to stick you for rent and services after you've moved your loved one out (after a legal and necessary medical evaluation required by NY State proved they were unable to meet medical needs)! HORRIBLE HORRIBLE place. I do not understand how anyone in management at Greenpoint can sleep comfortably at night. I literally pray for the residents. Any perspective families looking for a place for a loved one, feel free to PM me on FB, I'd be happy to answer questions and share: NOBODY should go through what we have gone through.

Ask to see the “barbershop” and “beauty salon”, to attend the “devotional services” and “fitness classes”, and to see the “kitchenette”. Sit on the patios and porches, as well as the “comfortable lounges”.

-Most “care managers” are paid minimum wage and have no more training to care for people than a fast food restaurant cashier. (There’s a reason they are called “care managers” instead of CNAs, and it’s because they are not certified.) -Understaffing is “hidden” by counting one person as two positions...if a care manager takes a weekend class to be a “medical technician”, then the claim can be made that there are is a “caregiver and a med tech” in the building, but it’s really one person doing two jobs, which means less care and attention for people. -Most people are doing two jobs; As of October 2018, the Designating Nurse is also the Health Care Coordinator, The Executive Director is also the Resident Care Coordinator, the Sales Director is also the Program Coordinator. There is no maintenance person and only one part-time housekeeper, so....with most people doing two jobs, does that mean most jobs are only half-done?

Ask to observe or participate in the “fitness classes” advertised. Ask the residents if they are allowed in the “kitchenette” to cook or bake. Ask to see the “beauty/barbershop”. Ask to meet the “management staff” listed in the current newsletter.

Spend a day here, unannounced. Participate in the activities- if they actually happen- just because activities are listed on a calendar does NOT mean they actually take place. Eat a meal. Talk to the residents. Ask staff how long they have been there and if they are CNA certified. Then go do the same at other facilities. If your loved one is going to live here, you should at least spend one day walking in the shoes you intend to put them in. Don’t be fooled by untruths presented on a “tour”....and the $3000 “community fee” is negotiable- don’t pay it!

Spend a day here, unannounced. Participate in the activities- if they actually happen. (Just because the calendar lists activities, that does NOT mean they take place. ) Eat a meal. Talk to residents. Ask staff how long they have worked there, and if they are CNA certified. Then go do the same thing at other facilities. If your loved one is going to live at one of these locations, you should at least spend one day walking in the shoes you’re going to put them in! Don’t be fooled by a tour featuring fresh paint and a bunch of untruths.

Visit more than one time, at different times of day and evening, different days of the week. Talk to residents and their families. Ask for references. Ask how long each staff member has worked in their current position at this location. Within the past two years, there have been 4 different executive directors, 2 different nurses, 4 different cooks, 3 different maintenance people, 3 different housekeepers, and 4 different activities people. That doesn’t even include the caregivers, because there have been too many to count. This place can’t retain staff in any position-and then ought to tell you something.

No activities. Understaffed. No served snacks. No specialized “memory care” although the “memory care” building costs more.

Staff, while “sweet”, is largely untrained, uncertified as CNA or GNA, and unmonitored. Turnover is incredible, and being understaffed is a daily occurrence.

Do your homework. Visit after 6pm, at mealtimes, on weekends and on holidays. Speak to staff and visitors. Ask for references from current residents’ families. Do not trust online reviews or the information in tours or brochures.

This facility was very warm and inviting, mom recieved wonderful care, this has all changed with the changes in managment. There are a few that are still there but they are aweful! No activities are happening on the 2nd floor, anytime I would voice a concern they act as if I am a botger to them, the coordinator for the 1st floor is extremely rude. The new director has no clue what he is doing and it seems he allows the staff to do just anything they want. This place has turned into a nightmare! A lot of people have moved out and I know of more that are looking to move including myself. My mother deserves the best and she is not getting that here any longer!

This facility used to be so warm and inviting this has dramatically changed in the last few months. All of the good staff are gone even the members of management who were so involved and sincere are gone. The ones who are left are unprofessional and rude are always sitting in their offices very cold and unfriendly. My mother sits around all day and has nothing to do. The staff are always on their phones or gossiping . There are no activities on the 2nd floor where she lives and I do not see very much going on on the 1st floor either. The new manager and the new nurse do not seem to know whats going and feels like they really do not care to know. I am seriously thinking about moving my mom out of this facility, I have seen quit a few people move out and I can see why. Look into other facilities before moving into this one!

Talk to residents and their families for REAL reviews. Most of the positive online reviews here are outdated or have been borrowed from another location’s website. There is no fitness room, no religious service, small pets are not welcome, there are almost no activities, and the staff to resident ratio is never 1:8 , although all of this is claimed to be true online. Even the photos are outdated- the place doesn’t look like these pictures anymore.

I hope my opinion keeps families from placing their parents at the facility. There is no one left in management that cares. When [name removed] left, after several others before her, I lost all hope. Good employees left one by one without saying a word. The activities are nonexistent on the second floor, there is rampant racism and what's left of the employees there do not even smile. My mother has been found many times alone and in despair. All the good ones are gone. Hopeless.