Viva Senior Living

The move m experience was for from positive(January 2017). They were supposed to have room painted, carpet cleaned and furniture that was there taken out so we could move my other own furniture in. Two days prior to our scheduled move in, we called Lisa Merrill to make sure this ward would be all set and was assured it would be on move in day, when had arranged for help from friends/family to helpful. the morning, upon arrival to keep sure the room had furniture in it, walls were dirty and unpainted + carpet had not been cleaned. Unfortunately we had no choice but to move in once the furniture there had been taken out. Though Lisa was aware of my anger and disappointment, she was more interested in getting the cheque from us. The worst have since been fixed but it made for a stressful start inn what was already a stressful situation. Some staff are great and worked hard to amend the situation. Others did not.

I would say my mom is doing alright at Greenfield Senior Living. She interacts well with the other residents and we appreciate the activities offered as she is more active. The activities guy is great at getting her involved. The staff are friendly and attentive to the residents needs as well as they keep me updated on my mom's care. I have not yet tried the food but I have not heard any complaints from her. I would just say that you need to be an advocate for your love done and address any issues when you see them.

Very responsive from the very first call to the day we moved in. Mary had been wonderful helping my family through this process. We visited the community once our grandmother got settled and the experience was wonderful. We got a tour and participated in one of the music activities. The staff was friendly and the whole place was clean. We meet several other residence and everyone seems very happy. I will definitely recommend them to anyone looking in that area

The jury is still out on the facility. My Mom hates the place, but she is not objective. The facility is still new to us and although the staff is pleasant and it is clean, we are still evaluating the situation.

The Community Director, Rebekah Curtis, went above and beyond to assist me in getting my mom admitted as a resident. The CNAs are younger than the CNAs in the other facility Mom lived in. They lack a little of the life skills because of their age, but are very good at meeting Mom's care needs (transfer, feeding, personal hygiene, etc). This is our first experience with a memory care unit, so I don't have anything really to compare Hope Center to, but, for the most part we are pleased with the facility and level of care.

My loved one lived here for a little over a year. She seemed pretty content there, but they don't seem to provide a lot of services or activities. They also can decide if they think your loved one needs to be in memory care and will place them there. We weren't overly happy with the memory care side. They were fed but then seemed to be left to their own devices, the only difference seemed to be that they were behind a locked door.

Great core staff; nice convenient facility. Maybe too much turnover in non-professional staff.

She decided that the people there were too old, but it was a nice facility. We liked it, the woman Rhonda over there answered all of our questions, D's mom went over and ate there and this is where she decided she wanted to go but after 3 days she jumped up and decided she didn't want to be there anymore. The crowd was a lot older and I don't think people were as outgoing but she really wasn't there long enough to give it a change. It may be something we have to look at again if things don't work out. As far as I know, the staff was always friendly, they seemed to do really well. She did complain that the food was cold over there and she acted like the staff was a little overwhelmed, I think they only had 2 nurses or 1, but other than that, I think it was okay. They worked really well with us but she just was the one that decided she didn't need to be there

For now, I am happy with my life at Greenpoint. The facility's common areas are cleaned often and the residents are serviced every week by housekeeping staff. The great majority of the residents are friendly and the staff are friendly and very welling to help. I am a independent resident and do not use care services. But, those that do that I associate with seldom complain. [name removed] has purchased Greenpoint so were we are in a transition period and there are many new people and some problems. So far things are moving along but, and problems are taking longer to get resolved but they do get fixed. We have a new Director that has been here about a month, she is well qualified and commutations has improved considerably. In addition to the transitions, many new residents have come to Greenpoint in the passed four months. Meal times have increased for a while now they improving as the service staff increases. Meals are adequate and there are many choices. I feel the cost is a little high verses the services I get and the new owner has immediately raised the rent. I will wait and see.

Staff was friendly but check to see what conditions they can handle there.

Recently bought by Viva. Price increases. We are researching other facilities. Poor staff to resident ratios. I would recommend this facility for residents not requiring a high level of assistance.

Not sure if you need this info but they've recently gone through a change in management and in my opinion gone significantly downhill. It seems like they've fired the majority of staff and just sit the residents in front of the tv all day. We ended up moving my mom out. Room sizes are good. I felt like the room was acceptable for what my mom needed. I do not feel like there were any amenities offered. My mom received extra services (haircuts, PT, etc) but they were through external organizations.

When we first moved our loved one into Keepsake (KSV), we felt like they were being cared for and mattered. The staff was responsive to our loved one's needs and safety. Several of the staff were exemplary in their care for the residents (and a few still are!). In the last six to twelve months, we feel that the cost of our loved one's care far exceeds the actual care they are receiving. We visit regularly and find our loved one sitting alone and unkempt, while staff are sitting at another table talking amongst themselves. In the couple of years our loved one has been at KSV, the cost of care has increased by nearly[fee removed]! While inflation has impacted all of us, it feels like KSV taking advantage of our unfortunate situation.

Alzheimer’s is an awful disease. My mom doesn’t remember me. She looks good and she likes the food. She likes the entertainment. The staff are helpful. It is clean. I would like her cleaner as far as clothes and hair but it is hard to give people with Alzheimer’s a bath. She has been in a respite spot for over sixty days but will be full time soon. She will stay there as long as they can take care of her. They are doing a good job better than I could give her. They also got her in quickly! I couldn’t care for her anymore and I am relieved how it turned out.

Mom doesn't like it. She complains about the food all the time. They have caught a couple of UTI before they got serious. She likes her aide. [name removed] at the desk is who I interact with and she's very nice and efficient. She's safe and they monitor her. My brother is in the area and visits weekly. He doesn't have any concerns. This is the 4 facility she's been in. And they all seem the same. Or at least she has the same complaints. She complained when she lived with me. It's not her home. Not her friends. They don't know how to season things or cook .

The staff was always friendly. However, I guess they were like other places and short staffed my mother in law fell in the bathroom and she said they never checked on her until next day. She fell several times while there. The biggest problem she had a boot where she broke foot on one of the falls and nobody checked it. When she went to rehab they looked and she had 2 places on her foot that had turned black where it was too tight. So not the best experience, but it was always clean and staff friendly.

The food that is prepared is good and my loved one has her own room. However, there could be some areas of improvements - the facilities could be cleaner, the residents could go outside more and there could be more social stimulation for them.

I would not recommend as it is now. I ate Easter dinner with mom last year and it was gross. Mom herself said sometimes the food is not appealing or does not look appealing. I gave them her hearing aids so they can put them in and they haven't done it.

The meals need improvement nutrition wise. The staff is very friendly. I need to stay on top of the medicines myself. The activities are good. The quality of care could be better if the techs were better trained. The cleanliness is good. Cost wise I don't think you get what you pay for, but I'm not sure that would be better anywhere else.

She needed more help than was originally thought. So things didn't work out that well. Be sure of the level of care that is needed. Stay in contact with the nurses and the manager. I like the place and the nursing staff for assisted living. But the helpers did not go out of their way to help during the feeding times. Many of the people in the locked part of the facility did not really remember how to cut their food or eat well, so they needed more assistance.