Viva Senior Living

The community seemed understaffed during mom's short stay here. The food was edible. It is not an active community. There was a bad smell at the community, however I do think they tried to keep it clean. There is not a lot of grounds for the residents to enjoy. We had to supply everything except the sheets and towels. When we moved mom out they said they were not able to locate the bed we brought in for her. We did not have a good experience with this community.

Mary Smoot very friendly and could niot have been more helpful. We discussed several options within our budget. However, we have chosen respite care at another facility until his June follow up appointment with orthopedic surgeon. Mr. Bennsky prefers to continue living independently contingent on his walking abilities.

Residents appeared happy, however older facility only in fair condition,felt impersonal and had small shared rooms with no availability. Resident were mostly male veterans. VA approved facility.

Several months ago the Greenfield location in Cockeysville was good. Since then, they changed the staff - or should I say eliminated many of the staff and replaced them with less people. The care has been deplorable since the new administrator took over. Its been about a month and many of the families are making other arrangements for their loved ones. There should be plenty of vacancies shortly if not already. Think twice about moving someone you care about there.

I have nothing positive to say. Care staff seems to do the bare minimum. Issues with them not doing their jobs properly (bathing, grooming, medication) do not seem to be taken seriously or addressed by management.

Beware of bed bugs! My mother had a serious stroke this past Labor Day weekend. She returned to her apartment after a month recovering in the hospital and at rehab to find her apartment infested with bedbugs. An exterminator was sent one week after the infestation was reported. There here was no folow up. My mother’s repeated requests for maintenance to remove an infested sofa and area rug were ignored. Caregivers quit because of allergic reactions to bed bug bites.I had to move my mother to a hotel when the infestation became so severe, her apartment was uninhabitable. She lived there while I renovated my home to make it accessible for her to move in. It’s astonishing to me how little was done to address a public health hazard. My mother had to discard thousands of dollars worth of her possessions, and her requests for fair compensation were ignored. If my mother’s apartment was so severely infested, there's no doubt other apartments and public areas are also affected.

RUN AS FAST AS YOU CAN!! Their new ED [name removed] is a liar, manipulator, and treats staff horribly. It was a gut wrenching feeling to know she lied to my family, and all the other family’s and staff when she first came. I’ve heard her talk to her staff in front of other residents and staff and she treats them horribly. They have scabies throughout the building. The med techs are also very rude and nasty!! Get your loved one out of here fast!! If I could rate it a negative star I would!!

Outside looks lovely, inside is a nightmare. Smells like urine, staff members don't care about anything besides getting a pay check. Med tech found sleeping at nurses stations while all residents were walking around without shoes or walkers. Everyone always looks dirty and unkept. Too many things I can not unsee. Open wounds not being cared for. Do not put your loved one here.

Complete incompetence is an understatement. Nurse is clueless and has no control over her team. Promises made all promises broken. Smells like urine all the time. Food is gross. Staff spend all their time on their phones. no communication about loved ones

Some of the staff members are wonderful The place itself is very pretty on the inside, but my mom's room is never cleaned in the bathroom hardly ever, trash cans are not emptied food on the floor She's incontinent so the bathroom is horrible

A friend of mines relative lives/lived at Woodland Creek. This community has had some turn over in staff and has new ownership. With the new ownership was hoping for positive changes haven’t seen any yet. Food is subpar at best. Some caregivers are amazing and really care other sit on their phones and some can never been found. Not sure if issues are addressed timely and if they are actually addressed. Seems more like things are said to be handled but nothing ever changes. Would not recommend this community.

The food was the only area that was good. When we looked at the facility, they had far less patients. They were understaffed. It was very disappointing.

I would never recommend this facility. They didn't take care of my mom with any of the daily duties, and they basically just left her in her room. She was malnourished and severely dehydrated and was removed. She had to spend 5 days in the hospital after being removed from Viva. Horrible experience.

My father was a resident at Commonwealth Memory Care at Chesapeake and our experience was terrible at this facility. I heard staff being rude to my father and to other patients. My dads things went missing all the time. Women's clothes would be in his clothes, his room was dirty, they never swept under his bed and once I went in and his sheets had blood and urine on them. I told the staff how dirty everything was and about his sheets and I had to change them and sweep his floor. They actually gave me the broom and sheets to do it myself. I would never recommend this place to anyone. The staff acts like they hate their job.

The food was not good, the facility had difficult time keeping nurses. Always a different nurse. My moms medication wasn't alter in her last year. I was very upset with them because of this. She also got a bed sore that didn't heal. One tech was aggressive and they let her go. No I do not recommend this place.

I was a resident at this facility and my experience was terrible. My first night here, I went to find the tech and was told that he was in the Memory Care unit and that he could not be reached. I was extremely upset because part of my meds was pain management. I asked another Aide and was told that was not true; she called him and he was there in 5 minutes. Apparently, the first aide was reported to the supervisor. The food was substandard and very badly cooked. I lost 10 pounds will I was here. The portions were so small you always walked away hungry. There were always plans for outings that never came to fruition. As long as you walked through the door with money, you were accepted. Some of the residents should have been in a full blown nursing home. Some of the aides were so nasty it was unbelievable, but nothing was ever done about it as far as I know. I would not recommend this facility at all!

I would think twice about moving your loveone to this place. The place is old and bathrooms are not handicap or up update to elderly residents. Further more make sure you read contract before you sign.

I LEFT COMMONWEALTH SENIOR LIVING 8 WEEKS AGO. THE FACILITY I AM AT NOW IS FIRST CLASS. THE NURSES, PATIENT CARE WORKERS AND MANAGEMENT HAVE GONE OUT OF THEIR WAY TO ROVIDE ME THE BEST CARE. I AM FINALLY GAINIG MY STRENGTH BACK AFTER WHOLESOME MEALS. MY GNAT BITES I HAD AT COMMONWEALTH HAVE HEALED BUT HAVE LEFT SCARS. THE NURSES HERE CHECK MY SKIN WEEKLY TO MONITOR THE HEALING AND MAKE SURE I AM NOT SEPTIC AS A RESULT OF THE BITES.THEY ARE DILIGENT IN LEAVIG MY DOOR LOCKED SO THAT NO ONE FROM MEMORY CARE CAN GET I N BED WITH ME AT NIGHT. I HAVE MADE FRIENDS AND FOUND SUPPORT FROM THEM AND MY THERAPIST TO OVERCOME PTSD BUT NIGHTMARES CONTINUE. I HAVE REPORTED A COMMONWEALTH NURSE TO THR TENNESSEE BOAD OF NURSING FOR DERELICTION OF DUTY. I WILL BE FILING MORE RPORTS WITH THE STATE OF TENNESSEE. I AM NOW HAPPY, SAFE AND WELL CARED FOR . THIS FORUM SAYS NOT TO BE ABUSIVE BUT READ BETWEEN THE LINES AND YOU WILL SEE THE TRUE COMMONWEALTH. OAK RIDGE. AVOID THEM!!

My uncle was here for a about a week and died. He never had any health issues, the only reason he was placed here was because the family was not able to give him the 24/7 care. They claimed he had a heart attack but I became aware that even though he had a doctors order that his food was to be cut up and fed to him, they left him and he choked on chicken and that is how he passed away. I don't understand if there are staff there 24/7 why wasn't he helped? I had friends who also had family members that went there and they died within a week or two even though there was nothing medically wrong expect that they could not fend for themselves, there should be no reason why 4 people died in one week. They ran out of gloves and was touching people, their food, their medicine, etc with their bare hands. I have not seen anyone wash their hands. This guy named [name removed] that works there gave me the worst attitude when I confronted him about the use of gloves. Plenty of others shared the same story.

We brought our mom their based on a good recommendation. The sales department was very compassionate and delivered a message of the facility being a close knit family that everyone keeps an eye out on our love ones. We moved her in as respite. Realizing she wouldn’t be able to return home. In less than 30 days it was recommended to move her to memory care. Sad to say memory care seems to be no man’s land. She turned for the worse with no ability to reach out when needing assistance. We had a few family meetings with the facility and promises we’re made but the never did anything change. Unfortunately my mom passed. No one from the staff was there when we came to pick her up her remains, not one word of condolences. A week has passed and still nothing. It hurts to think we placed her there for care and now she is gone. Management doesnt understand the needs of their residents. I can’t figure out what She was paying for as a high level of care! Upset with ER trip.