Viva Senior Living

Beautiful facility and grounds. If only the care matched. Mom entered [date removed] - After mo 1, care declined. Unsanitary suite, food items left on floor, wrote name in dust on nightstand, trash/diapers overflowed, she began falling at night & calling by phone for help - staff didn’t hear or acknowledge screams. Severe diaper rash left open wounds. Cradle cap (first time) that it took 3 months to order special shampoo for, despite many asks. They kept forgetting. Daytime sedation rendered her unable to be roused. Woodland claimed treating for pain. Due to lack of movement (abington hospital’s dx) her legs and feet swelled, developed skin breakage and wounds, rendering her immobile. Others at the facility experienced the same. When new admin hired ([date removed]) they declared mom a two person assist and evicted her. (Practice known as ‘dumping’) This is after she went to the hospital for contracting Covid. Now living back at home. Dignity and physical health have returned. Beware!

When we did get to come visit the meals and dining service looked to be very good, and all the rooms we were able to see looked really nice. The friendliness of the staff members really varied on who you spoke with. Some were very nice and some were very difficult to work with. Also we were not overall impressed with the value for cost - they quoted us one thing and tacked on all these other prices that were not brought to our attention.

The community had a great knowledge of dementia, and they have a lot of activities available for the residence. Communication was not great after my loved one moved in, and it was hard to get information about my loved one. I am just disappointed that they did keep a better eye on my loved one.

This place was great when my parents moved in but has gone downhill considerably in the last 3-4 years. Use to get a smile from EVERY staff member, now the front desk barely acknowledges you. Case manager [name removed] is useless, don't even know if she still works there the communication with family is so bad. Staff turn over frequent and I consider these and other issues a reflection of the administration.

Four directors in 20 months. Poor communication with families. One bingo game all summer. This was the only activity. When there were activities it was bingo everyday. Residents have rarely seen the activities director and for several months they did not know who she was. Room and bathroom not cleaned in at least a month. Toilet filthy week after week. Replaced carpet. New carpet too plush for wheel chair. Transitioning from carpet to floor and vice versa is extremely difficult with wheel chair and a trip hazard with walker.

We were not very impressed with our tour of this community. There was a strong overwhelming smell of urine in the upstairs area of the community. Also the temperature was a very high, and that did not make the smell any better. The staff was respectful,and kind. Everyone was friendly to my family, and I. However this was not the community for my mother, and her needs.

The community seemed understaffed during mom's short stay here. The food was edible. It is not an active community. There was a bad smell at the community, however I do think they tried to keep it clean. There is not a lot of grounds for the residents to enjoy. We had to supply everything except the sheets and towels. When we moved mom out they said they were not able to locate the bed we brought in for her. We did not have a good experience with this community.

Mary Smoot very friendly and could niot have been more helpful. We discussed several options within our budget. However, we have chosen respite care at another facility until his June follow up appointment with orthopedic surgeon. Mr. Bennsky prefers to continue living independently contingent on his walking abilities.

Residents appeared happy, however older facility only in fair condition,felt impersonal and had small shared rooms with no availability. Resident were mostly male veterans. VA approved facility.

Several months ago the Greenfield location in Cockeysville was good. Since then, they changed the staff - or should I say eliminated many of the staff and replaced them with less people. The care has been deplorable since the new administrator took over. Its been about a month and many of the families are making other arrangements for their loved ones. There should be plenty of vacancies shortly if not already. Think twice about moving someone you care about there.

Beware of bed bugs! My mother had a serious stroke this past Labor Day weekend. She returned to her apartment after a month recovering in the hospital and at rehab to find her apartment infested with bedbugs. An exterminator was sent one week after the infestation was reported. There here was no folow up. My mother’s repeated requests for maintenance to remove an infested sofa and area rug were ignored. Caregivers quit because of allergic reactions to bed bug bites.I had to move my mother to a hotel when the infestation became so severe, her apartment was uninhabitable. She lived there while I renovated my home to make it accessible for her to move in. It’s astonishing to me how little was done to address a public health hazard. My mother had to discard thousands of dollars worth of her possessions, and her requests for fair compensation were ignored. If my mother’s apartment was so severely infested, there's no doubt other apartments and public areas are also affected.

RUN AS FAST AS YOU CAN!! Their new ED [name removed] is a liar, manipulator, and treats staff horribly. It was a gut wrenching feeling to know she lied to my family, and all the other family’s and staff when she first came. I’ve heard her talk to her staff in front of other residents and staff and she treats them horribly. They have scabies throughout the building. The med techs are also very rude and nasty!! Get your loved one out of here fast!! If I could rate it a negative star I would!!

Outside looks lovely, inside is a nightmare. Smells like urine, staff members don't care about anything besides getting a pay check. Med tech found sleeping at nurses stations while all residents were walking around without shoes or walkers. Everyone always looks dirty and unkept. Too many things I can not unsee. Open wounds not being cared for. Do not put your loved one here.

Complete incompetence is an understatement. Nurse is clueless and has no control over her team. Promises made all promises broken. Smells like urine all the time. Food is gross. Staff spend all their time on their phones. no communication about loved ones

Some of the staff members are wonderful The place itself is very pretty on the inside, but my mom's room is never cleaned in the bathroom hardly ever, trash cans are not emptied food on the floor She's incontinent so the bathroom is horrible

A friend of mines relative lives/lived at Woodland Creek. This community has had some turn over in staff and has new ownership. With the new ownership was hoping for positive changes haven’t seen any yet. Food is subpar at best. Some caregivers are amazing and really care other sit on their phones and some can never been found. Not sure if issues are addressed timely and if they are actually addressed. Seems more like things are said to be handled but nothing ever changes. Would not recommend this community.

The food was the only area that was good. When we looked at the facility, they had far less patients. They were understaffed. It was very disappointing.

I would never recommend this facility. They didn't take care of my mom with any of the daily duties, and they basically just left her in her room. She was malnourished and severely dehydrated and was removed. She had to spend 5 days in the hospital after being removed from Viva. Horrible experience.

My father was a resident at Commonwealth Memory Care at Chesapeake and our experience was terrible at this facility. I heard staff being rude to my father and to other patients. My dads things went missing all the time. Women's clothes would be in his clothes, his room was dirty, they never swept under his bed and once I went in and his sheets had blood and urine on them. I told the staff how dirty everything was and about his sheets and I had to change them and sweep his floor. They actually gave me the broom and sheets to do it myself. I would never recommend this place to anyone. The staff acts like they hate their job.

The food was not good, the facility had difficult time keeping nurses. Always a different nurse. My moms medication wasn't alter in her last year. I was very upset with them because of this. She also got a bed sore that didn't heal. One tech was aggressive and they let her go. No I do not recommend this place.