Viva Senior Living

Mother didn't like having Jack & Jill bathroom

not impressed for the price.

Semi-Private room $2910 per day; Laundry Fee $60 Did not quote the Daily Living Fee.

Although the staff are friendly and seem to genuinely care about the residents, there are not enough staff members to take care of the needs of the residents.

Greenfield of Berryville is an excellent facility. Overall we are happy. There is, however, a lot of overturn in the aids and therefore a lot of constant retraining which can be a little burdensome at times.

staff seems nice, was not impressed with the location, room was ok

It was one of those places where we didn't really get a good feeling which was unfortunate because it would have been convinient for us. There was a back door that went out onto a road that was always opened and it wasn't as clean as we thought it should have been. Price wise it seemed pretty good, average price at least for Northern Virginia. It didn't seem that anybody was unhappy there, but we didn't spend a lot of time looking at it because we didn't get a good feeling about it.

They were originally my first choice, but they promised they were going to do this and that, like the evaluation form and stuff like that and they didn't come through on that at all. They kept postponing things and making arrangements with the rehab

I liked the other location better, but not the quality of care. Charlotte stated they did not have a room available. The rate for Level 3 respite in a private room was $5000/month. She stated the applying for MA could take as long as 5 yrs on a waiting list. It could be an option to use VA benefit coverage, which takes less time. However, I don't know if you would be limited to VA sponsored facilities. The shared room would be $3400/month, single room $5000/month. She offered to visit Mom to talk to her and assess (not formally), if she would be appropriate for lower than Level 3 care. I really don't think she would.

Not that impressed - nice place and people but just not what we are looking for at this time.

Said allowed pets. Did tour and found out they wanted $500 deposit for cat and an extra $200 per month. Have plenty of dogs, just do not like cats apparently.

The community gave us a very good story on what we could expect if we moved in. unfortunately, we did not get it when they sold us. Communication is not a priority and we can not get returned calls or basic info about our loved one. The staffing level is not good and they are not receptive to feedback.

Funny - only the 5 star reviews seem to be published. Let’s see how long this one stays up. After not quite 3 months of considerable monitoring of a patient, it has become apparent that much, but not all, of the actual staff watching over the patients is woefully inadequate or undertrained or just plain apathetic. Their intent seems to be to turn people into vegetables, so there is little actual effort expended, giving them time to group chat and/or spend hours on their cellphones! Their program —anytime someone gives them any grief, or might actually require “care” turns out to be something they DON’T provide, instead sending the patient out to a psychiatric facility, at the patients expense, to turn them into the vegetables.

I loved this place when I first placed my dad. It was 'down home' and homey. Two years later, half the the staff has left and apparently there's a new director who I have yet to meet. The staff who are there are over-worked and tired. There are few familiar faces and I'm not sure the care is very good. Recently my dad, who's in the memory care/Reflections unit became verbally ugly. I received a call. A psych dr evaluated him WITHOUT my permission and prescribed him meds WITHOUT my permission. Today when I visited, he had sores on his arms and no one knew why. There were no shirts in his closet and again, no one knew why. I got there early today to go to church with him (that's held inside Greenfield) - no one came down to get the Reflections residents. Maybe because there were only 3 people working in the Reflections Unit???? I escorted 4 Reflections residents upstairs. What would've happened had I not been there? Additionally, there used to be decorations upstairs in the Reflections unit - no more. Its bare walls. Ugly bare walls. Terribly disappointed and researching other places for my dad. This place has gone from hero to zero.

Assisted living means assistance . It does not matter if the provider thinks the senior can do something on their own they are there to provide assistance and that is what we paying-for. Very tired of working with these individuals!

Very disappointed and looking for another home for my Mom. Pricing is unfair and food choices have appearance of frozen TV dinners. Fish dinner with no lemon, tartar sauce or ketchup is unacceptable. I also received abill from one of their assocaited medical vendors wanting payment for flue shots. I could have gotten those for free but with mother was talked into accepting the offer. It cost her $60.00. thats bull

Mom was at Viva for a little over a month before we were told we had 7 days to find her someplace else because she was a liability. [name removed] visited mom at the nursing home and knew she couldn't get out of bed or walk by herself. He was aware of the care she needed but said he had good staff and they could take care of her; that they were very persuasive. Well they were not. Mom refused to get out of bed and consequently developed a very bad bedsore. She is in the hospital with a wound vac and very strong antibiotics. Very disappointed in Viva.

Not enough staffing, rooms were not be cleaned, residents were not being changed. When I brought it to their attention changes were made for a few days and then went right back to the same behavior.

This is an assisted living facility. We misunderstood and thought when they said they could continue the care as the disease progressed that they could assist in moving the patient from their bed. PT was not started after several weeks following the approval being signed. The podiatrist that treated her was not participating with Medicare Advantage so the bill was completely out of pocket.

Disappointed after moving in due to the inability to be a little flexible and refusing to share information.