Viva Senior Living

Commonwealth has the potential to be a great facility. Unfortunately, my mom's experience was during the time of a perfect storm of being understaffed and having the chef quit. The nurse, [name removed], is phenomenal, but she is only one person. She is not able to hire caregivers, temp agency folks, administrative duties, be available 24/7, etc as she is expected to do. She never complained. The marketing person, [name removed], is awesome as well as were [name removed] in Finance and [name removed] in activities. Due to all of this, mom fell 3 times, did not feel safe, lost significant weight and had multiple UTIs due to being left in her urine and feces. She is now in a new Assisted Living. She hasn't fallen, is no longer incontinent (no even once as she gets a timely response to her button), no further UTIs and has regained the weight and more as she will eat if the food is edible. Again, Commonwealth has potential, but I wonder what they do for their staff in that they can't keep them from leaving.

You would have to stay on top of the staff in regards to cleaning the residents. They could improve on communication.

My tour guide, [name removed] was very approachable and helpful. She answered all my questions and did not rush our time spent together. I would give her a 5. The facility was not to my liking. It seemed much more institutional and a lot of the staff were listening to some rather loud music. I felt that Hope was also a bit more for residents who are in more of a decline with locked doors etc... It just wasn't the correct place for mom.

The biggest issue is the staff, does not respond fast enough to the call button. My loved one is not getting the level of care, that they are paying for. They need to improve on response time, and they need to hire more staff.

I loved it. I thought it was beautiful, but the lady that was in charge acted like she didn't know what the hell was going on and a little snobby.

When our loved one first moved in all of the staff were great, but after our loved one being there we just felt they did not really care. They were very friendly to begin with but there was a lack of communication and when your loved one is there we feel that families need to hold them accountable. Now this was our families experience, we do encourage families to go check them out and see if they are suitable for their own loved ones. We did like how open, airy and light the community was.

The Phoenix at Albany tour was fairly decent not quite what we were expecting after reading into it. Overall though is a good candidate.

I toured Commonwealth Senior Living at Berryville, and it seemed to be rushed. I didn't get as much information here as I did at [community name removed], which is why I chose the other community.

We toured Commonwealth Senior Living Stafford and the facility and community is smaller. WE kept reaching out to them and they would never return our calls or get back to us. I don't think that they were going to be able to handle my loved ones mobility issues.

This community is going through a lot of transition at the time. At this point in time I would be careful to what your expectations are going into this community. It is strictly memory care and if there is any kind of personal care that is needed really search for all of your options. The room is beautiful and we are pleased with the community and the way that it looks. The rooms are nice and larger and not box like all of the other communities.

very nice but did not feel like they could handle my loved one. i needed a furnished room also and that was not an offer here. this was a nice location and very pretty it was just the fact that it was not furnished and i felt like they could not handle her.

We chose The Phoenix because they were the first ones who responded and they were also in a convenient location. We did not really get clear expectations on what to expect, so I think they could do a better job with the whole orientation process. Overall I would recommend to others looking.

I would recommend the community if your loved one was more independent. The community isn't able to provide a lot of options for low sodium diets or other dietary restrictions. There are several things that have fallen through the cracks.

A good place to live

While our loved one was there the staff members were very friendly. The activities were still pretty limited but they did have things like bingo and brain exercises. We do think the value for cost is right on par with the other communities we looked at.

The community is a little older but still pretty clean, the nursing staff is extremely friendly but the administrative staff are not so friendly. The care services are good, not excellent because we have had a few small issues that could of been a little more preventative. However, the nurses are fully staffing plenty of people on board which made us feel comfortable. Our loved one is not crazy about the food, but they will make exceptions and be accommodating and make her something else to eat. The activities are back on and wide open. During covid the activity directors would come to their rooms and work with them individually, now everyone is able to be together again.

The assessment process was not thorough. They did not review all of the information on my loved one to make an appropriate determination of a good fit. And the executive director was not approachable and did not respond to my phone calls or emails.

The place is very nice, however very expensive. The prices are ala carte in addition to the $2800 rent. The folks that showed us around also just didn’t fit our personalities. I felt they were stuffy. They also werent accommodating with anything we asked. Everything had a fee.

The price is great. Friendly staff. The outdoor area was small. If you are looking for a small group home, this will suit your needs well.

Friendly staff and nice facility, but consistently poor food service and poor laundry service.