Vitality Living

There is a lot of construction going on right now and the place is a little not like it should be. I would give about a 3 even they are doing their best to take of us. We are short of servers which does not help and the food improved a great deal. I can't enjoy it because I'm on a low sodium diet. I'm comfortable in my apt and enjoy it. There isn't. Much activities because of the construction. Even though with all that's going on, it still operating the best that it can. Sorry I can't be more informative.

My loved one was previously a resident at Vitality Living Spring Hill. We had a problem where the facility required an outside person to be with my loved one 24/7. The daily cost for outside assistance was an extreme financial hit and we ended up having to move my loved one to a different facility.

I think if you are a well resident, it's fine. They assured me as my mom's cancer progressed that they would be able to meet her needs. This was untrue despite multiple meetings with them. They were short staffed and some of their aides were lazy. There were a handful of employees that were excellent. Once my mom was on her comfort medication, I could never find a nurse to administer it in a timely manner. I truly feel her passing was not as peaceful as it should have been. It was truly awful to see her struggle. Of course after my mom passed, they tell me that hospice needed to write the orders to allow the family to administer the medication. They were going through a company change. I hope the new company makes a lot of improvements.

[name removed] also had Parkinson's and they usually gave her Carbidopa Levodopa at meal time instead of at least 30 minutes before meals. She also had sundowners with her Alzheimer's and was taken to the ER 7 times in 7 weeks. No balance and no memory was a lethal combination. She really needed to be in a skilled nursing unit instead of a mind care unit. They discharged her and thankfully I was able to get her into [name removed] where she was under Hospice and skilled nursing. There are so many things she went through it's hard to explain all the details of her care. She never stood a chance.

My loved one is a resident at Vitality Living Baypoint Village and the experience has been okay so far. The food is not bad. The staff is attentive and better than the majority of other Assisted Living facilities. Suggestions for improvement: update the internet and remove the carpet.

My loved one moved into the facility a few months ago. With a change in management from [removed] to Sonata, the transition has not been smooth. Expected routines and management are not up to par yet. Myself, family members, and my mother are happy with the immediate staff that works with her - nurses and assistants. We are praying that all of the promised services (including routine showers, laundering, housecleaning, daily organized activities, etc.) will fall into place soon. Otherwise, the cost of the facility is certainly too high for the services currently promised but not offered.

The staff was not committed to cleaning my loved ones room. The food started out as a 5 but decreased to a 3 when they lost their chef. Most of the time, the activities coordinator did not show up. The activities posted on the schedule were not truly offered. It's hard to get great service if a facility is in transition. There was a lot of turnover of the staff throughout the facility including administration.

In our experience with assisted living at Vitality Living Spring Hill - everything costs extra, so no weight management for diabetics, and lots of pasta. Also the price went up since last year.

At first our family thought we had our loved one in the right community. However, after our loved one being in the community awhile, we noticed that they were understaffed and unsupervised. We wish there had been better care for our loved one, and the value for the money was better. We would recommend you ask lots of questions about the care, staffing, and more before deciding on a community.

There was a management change not long before we moved in so staffing changes made it a little confusing. However the new management has made great strides in making it a comfortable place with all of the amenities we were expecting. Everyone has been very cooperative and seem to have a great empathy for the residents needs. Very lovely place. Well kept.

I toured this community and it was a nice place. Cleanliness was good, staff was friendly. But it was more expensive than some other options.

We had a lovely tour with Hearth at Hendersonville. The staff were all very nice. The facility itself needs MAJOR TLC. It is very run down and date, it is not bright and shiny like some places. They assessed my loved one and decided that because of a wound, they were not going to be able to care for him.

The community staff turn-over is high. The food is expensive and not that good you have $400 but there is no way to opt out, you can use the money towards the hair salon though but you must use the $400 or you lose it. Most of the staff is very nice and pleasant to deal with. I have seen management yell at the staff before. It wasn't always this way, however it use to feel homey and it is a comfortable place, there's just a couple of things that need major improvements on.

The care sevices is lacking. They need more staff, and it would be great if they get more help. [name removed] is wonderful, who is one of the caretakers, who goes above and beyond. They take good care of the residents. Some of the staff works really hard, and some don't. The food has been very bad, and the prices are expensive. The desserts is really good. My loved one loves the activities. I am not too happy about the value for the money.

I toured Crystal Creek and they were having difficulty finding a place for my parents and that's why we didn't pick it. It was also older and I was looking for something a little prettier.

I would not recommend the community to others for their loved ones. You pay for a specific care level such as transfers and getting to meals for your loved one and the community is providing these care services as promised. There is zero communication from the community side to the family, and they are not responding to any of our questions or concerns that we have. The laundry care twice a week costs extra and the community still isn't providing this service for our loved one. Since the community isn't doing this, the family is doing the laundry to make sure our loved one has clean clothes.

Initially it was an awesome experience in terms of how they tried to make us feel at ease and it seemed like it was going great. Once we signed the paperwork I felt like they just completely flipped things around and I was not happy. There were many things that they did not explain to us up front that were major surprises to us. When we got to her unit, they did not clean it prior to us her moving in. They did end up cleaning the apartment and admitted to the mistake and gave us some money off of the first months rent so that was great. I understand that the executive director is very busy, but I think she needs to be more accommodating to the newer residents to help them feel more at ease. We are hoping there will be some improvements in the future.

Firstly the food is good, but the way it's setup makes it costly. Out of the rent you pay, a certain amount is allocated for your meal plan. However, the meals are expensively priced. That amount they give you won't last you the entire month, so you'll have to end up cooking or eating very little. Overall I would advise others to not go there, they pretty much scammed me as far as I'm concerned. I liked it and I decided I did want to live there because there's a pool and I liked everything else. I'm able to cook and I didn't like that there wasn't an oven, but I could make do. I kept telling them that I can't rent anywhere until I sell my home. I was adamant about that, I don't know how many times I mentioned that. I also hadn't even put my house on the market yet, so I needed to get it ready to sell. I am handicapped and my mobility is limited and slowed down. I signed an agreement and I thought there was an understanding that I DID want to rent there IF the room I liked the most became available. I also thought that everything was SUBJECTED TO the sale of my home, but it was not and I had to start paying rent in December. Because of that I've lost about [price removed]. Which is a lot of money for someone with limited funds. My living expenses in addition to what I was used to making have become costly, I have unfortunately went through all of my IRA on top of having to pay almost [price removed] for basically nothing. I feel scammed. I would have not signed it or I would've made sure the words "subjected to" were in the agreement. It was done in such a way that I had no idea that I was signing an actual lease to start renting in December. I thought it was an agreement that I would lease the apartment if and only if my home was sold when the apartment became available. It was the week of Thanksgiving when I saw the place and I had to pay rent the following month, although I never moved in. If what happened to me didn't happen - I would've loved it because it was close to where I used to live and I was familiar with the area. It was the perfect place. There were so many things they would've taken care of that a lot of places charge you extra for. Even though the food plan was a little expensive, I really liked Aspire at West End and I'm sorry to say I genuinely feel like I was scammed.

Typical tour. It was what we expected. This was our number 1 option until we found New Hope Senior Living.

My loved one was there for respite care last Fall, and it seemed to be fine. We had a couple of little minor issues, which I suppose is to be expected when you're there as guest rather than a full-time resident. I know they've changed management since my loved one was there. But the rest of the administrative staff was great, including the admissions person, who was fantastic getting everything set up. Once my loved one was in, there were times when she needed assistance and had to wait a really long time, or they just never came so she just took care of it herself. When I addressed it with them, they mentioned Covid lockdowns and staffing shortages.