Vitality Living

Very well organized and managed. Staff seems to care about residents and everyone was very friendly and treats residents with compassion and respect. There appear to be a number of activities and I saw that residents seemed to be engaged in what was going on rather than staying in their rooms. There are 3 areas - independent living, assisted living and memory care. Staff-patient ratio seemed good. It is an older property, but seems to be well-maintained. There aren't many choices for memory care in the area but we felt comfortable that my mother will get the care she needs at this facility.

My mom is in the memory care unit called Keepsake Village. The positive: The workers are friendly and I think they try to do their best. Residents are friendly. It's clean and secure. They have some organized outings to local places like restaurants, etc. The negative: Medication mistakes happen a lot. Food is not that great--not bad but not great. Rooms are small. I think they could use more workers.

$4200/mo prob too much. incl incontinence care, Lisa former emp at Alzheimers assoc. 3 neighborhoods...

This one's not too good, the service was not that good, the foods not that good either. The employees are crazy, they were missing stuff, like his clothes, they never find his shirt, one lady said she would find it and when we moved they never did. It's very sloppy too, they're not as clean and their activities are mostly for women.

Didn't see anyone happy here! That may have been just the time. They were a little too eager to have me sign my mother up. Their studio apartments are small with no stove or microwave. You have to eat downstatairs. My mom would like to cook for herself sometimes. Look out mainly on buildings.

Received call from the director. Private Pay. Respit care $135/day. Assisted Living $1,495/mth. Memory care $3,870/mth. Can provide a 3 week respit care.

Nice community/pleasant atmosphere and presentation. The location was in a busier than prefered intersection. Memory care was not an option .

The Director is very knowledgeable re elderly behaviors, needs, etc. Liked the place. Nice studio rooms. Keep in mind - consider

My mother has been at this facility for a little over a year. The staff such as the CNAs and maintenance are wonderful and caring. While I agree that the place is well maintained and very clean I have many concerns for a vulnerable senior that cannot advocate for themselves. Examples that we have encountered are: 1. Two falls that resulted in long response times. In one of the falls my mom remained on the floor w a fractured arm for over 35 mins with no response despite her call bell being activated. She called me at home to tell me that had fallen and needed help getting up. Second fall w no injury with lengthened response time because of an issue w a call bell system. 2. One incidence of the staff giving her another patients medicine because they threw hers away in error. My mom told them it was not her medication and called me. 3. During this COVID pandemic I personally noted a staff member wheeling a pt in the facility with no mask as well as the pt. When I called to discuss they tried to deny it but it was witnessed by another staff member. Once I called it to the persons attention they apologized. On sev occasions I note residents walking the facility w no mask. The response is that trying to get them to wear masks is very difficult. 4. Multiple communication issues w the staff that require me to follow up consistently. My mother was a DNR when she went into the facility which was discussed on arrival. I found out this past week that the paperwork was never signed. It took me several requests to get it done. 5. Long response for answering call bells and requests for pain meds. 6.my mother stated there is just not enough help when she needs it and food is a consistent complaint. 7. When my mom moved in they never disclosed they have a catered living rate that is 1000.00 less. My mom found out about it from other residents. When I requested the rate she was given the rate but I felt it was very underhanded not to discuss this or offer it at her entrance. I called the State and had a meeting with the facility sev months ago. Things change for a few weeks and go back to normal. I get tired of the inconsistency. My mom does not want to leave because of her friends. I can’t relax or feel comfortable she is taken care of. I have to follow up on practically everything.

Visited for a possible home for my father. The moment we entered the lobby there was the odor of urine. It was present throughout the building. The apartments are starting to show their age. The fans to move the cool air from the main living area to the bedroom were noisy. Rooms were fairly spacious for an assisted living facility, but I question the cleanliness.

My mother feels like the environment is more like a hospital instead of a home. Different activities get cancelled and the residents that do show up are left with nothing to do. We are thinking about moving her to [Removed]. I feel like [Removed] must be doing something right due to the fact that they are completely full to capacity whereas there are plenty of empty rooms to rent at The Hearth. There is a constant turn over which is another problem. It is almost impossible to talk to someone that is in a position to make decisions. It is, to say the least, a poorly run business. The rooms which should be handicap accessible are not. The door into her apartment and into her bathroom door can accommodate a wheelchair, but not her closet door. Her clothes are hung on her dresser in her room so she can reach them. I could go on and on, but I think this should help people in making decisions for their parents. My mother is 94 years old and until she can be moved, I hate the thought that her last years are not in the best living situation.

The outside of this community is just beautiful and the staff did a great job showing us around, taking their time and answering all our questions. What really concerned us the most was the elevated and long hallways leading down to the apartments. We knew that this was just not going to be a good fit for my mother-in-law.

I was not impressed with this community when I visited. It did not feel very open inside. They seem to offer a lot of activities, however it did not seem like a friendly community during my visit. I did not think this community would work for my loved one.

We were there for 10 months and it did not work out. There were some changes in the care and they couldn't provide the care anymore. I also saw tremendous changes and a huge staff turn over. There was a lot of attitude from the techs. The staff would complain a lot about being short staffed and overworked. This was not a good sign. It did not start this way when we first moved in.

The facility is gradually being renovated. The majority of the apartments and outdoor cottages are for independent living. When we toured there was no central life alert type of system only pull chains in the bedrooms and bathrooms. It's a large facility and easy for a new person or visitor to get lost. There is no hallway sigange to help lead people which is an easy and in expensive solution. It's not wired for internet access either. My Mom moved into independent living while on wait list for assisted living. It's isolating as there isn't much staff for independent living so we're paying for healthcare assistance to help with the basics of getting acclimated. It's a very difficult adjustment for a person with memory challenges.

All in all Aspen is just average. Communication with nurse and managers is below average return phone calls never come on the same day the GM has never returned a phone call. The staff have proven to be very friendly and kind. It is difficult to speak to one person that can relate to your loved one and answer questions as to their adjusting to their new environment . It is not easy for us to be there every day so communication is very important since some of us live in another state. We are hoping things will improve.

My tour of this community was a short one. The reason was because during our tour we saw a bug in one of the rooms. When I saw the bug I figured it wasn't a very clean community. The staff was pretty kind and friendly. This just wasn't the community for my parents.

At first glance & visit, Brookdale at Pleasant Hills seemed the best Assisted Living place for our Mom...It is a pretty location & place. We moved her there 05/15/15. Now 30 days later, we have care concerns....inconsistent care & lack of care we are paying for. Brookdale's reaction to expressing our concerns has been extremely unprofessional, teetering on childish. An aid tells my Mom that I had blessed them out (paraphrasing), now my Mom is worried they will not be nice to her. As the POA, any heartburn that Mgmt may have with me should NEVER trickle down to my Mom. There have been missed meals, missed/lost laundry, only occasional checking on her, billing errors, etc. Apparently the honeymoon is over and the monthly income is what is first & foremost. At this time I am waiting for them to address our concerns. I will update when/if our concerns are addressed.

I toured this facility but the hallway smelled of urine and their were stains on the carpets. the staff was friendly but we saw another place across the street and we decided to place loved thier. We just didn't like this facility as much as the one across the street.

MY parents are there but they go up on the fees all the time . Just received a notice that they are going to charge over 1000 to administer meds and personal care claiming that we have not been charged in the past when the contract states that our fees include 200 towards meds. Need more activities that might be of interest to residents. Food needs to be more palatable - forget trying to be elegant most of that generation does not care for. They also will not return phone calls