Vitality Living

We like the facility. They can improve with their level of care and attention to detail - failed to give my aunt her blood pressure meds for weeks resulting in her getting dizzy, falling and breaking her clavicle

Ways that the facility could improve include: 1) clearly communicating What services and amenities are provided before a resident moves in. 2). Hire more staff 3). My mom requires standby assistance for showering and they only have staff to provide her with two showers per week, which is not enough for people like my mom who wear incontinence briefs 24-7 4) not enough outings---not enough opportunities for physical activity We would be gladly willing to pay more money if they would provide my mom with more frequent showers during the week. Families at Legacy Village have to hire third-party companies like Visiting Angels to provide caregivers to come and assist with caregiving that legacy village is not able to provide---due to not having enough staff. 5). An additional concern (regarding safety) is that it's very easy for anyone to walk in to Legacy Village and walk into any of the resident rooms. Visitors sign in at the front desk and then just go into the building. Some of the residents are really friendly, vulnerable, and trusting and they would just leave with some stranger easily. I would also like to add positive feedback: 1) Nursing staff are excellent 2). Overall morale of residents is pleasant and jovial 3). All staff are generous, accommodating, compassionate, caring, and show high levels of initiative. Staff strive to provide individualized needs for each resident 4) Front desk receptionist, [name removed], is organized, ready to assist, and knows all about each resident so she can make them feel welcomed and supported.

The staff was friendly and went out of their way to get to know the residents and provide whatever they could to make the living situation a good one. The administrative staff met daily so each department was aware of any health issues and tried to help. The chef went out of his way to ensure everyone had their favorite foods and he would make special foods if the resident wanted it.

Con: Staff headcount is an issue. Memory care residents. often go unsupervised Pro: office staff communication is prompt

The people distributing medication don't read scripts correctly so be careful if you're hiring them for medication management. Head of nursing [name removed]is not nice and doesn't return calls. The levels of care they add on for extra money are pricey for how little they do extra from the previous level. Same with medication levels. My grandma is charged extra from medication management level one now because she has eye drops. That's ridiculous. We plan to transfer her to a different vitality soon.

They could improve on everything, and based on the experience we had we would not recommend Vitality Living Spring Hill to other families

The rooms are not cleaned properly, floors are sticky, bathroom is constantly filthy, bad smell. Not enough lights in rooms. Staff doesn’t check on residents enough. Laundry gets backed up. They strip the bed and don’t remake it right away… I had to make the bed myself several times…Staff congregates in the center amongst themselves while residents are calling for help…several falls of residents…night nurse is horrible! They leave my father in his wheelchair in front of the tv for hours without assisting him to bed earlier. If he wasn’t in need of hospice I would move him out!

The director doesn't exhibit great listening skills, has a passive dismissive tone. The environment is safe but lacks the variety of enrichment and outdoor space I'd like to see in the memory care unit. I take process not completely transparent at onset and upon the decision/move-in process; we felt a bit misled in hindsight. Convenient location.

Head of Nursing, assuming she is still there, was wonderful. Willing to work with us in an emergency situation, they were extremely flexible, Director was a gem.

My husband was accepted into the Vitality Memory Care unit. Unfortunately, he got covid 3 days before transfer from rehab to MC. He was in rehab an additional 2 weeks as he was weaker after covid. On reassessment by Vitality staff, due to his agitation, I was told they could only accept him if I paid a sitter to be with him 24/7. I was refunded about half the money I had already paid, because the room had been held for him. Hope this helps someone going forward.

There is! But I also want to say that it was amazing like the first month, then the head of the place got hurt really badly and everything just went downhill from there. It took them a while, but they hired a really good girl that manages the place. Her name is [name removed] and I have loved her. She literally had to redo the entire staff from top to bottom so it's been a challenge, but she has been super open with us about that and we have embraced it. We were going to move him in the midst of all that, but we gave her time to fix all the things and has been great. And my dad is really happy there and we are happy now also.

The place has really gone downhill since becoming Vitality. It looks nice, some of the staff are great, some just do what they have to to get by. My Mom now pays $[removed] a month for apartment and "nursing care", medications distribution. She gets meds twice a day. PLUS, meds are an extra charge. The technicians/ nurses aides turn over frequently. I don't feel like they check in the residents unless the resident uses their call button/ necklace. Some of them can be pretty rude to the residents. I have been in my Mother's apartment and them not know I'm in the bedroom folding clothes. They have come in saying "what do you want now?" I also don't feel like the "higher ups" listen to my concerns.

Staff is a rotating door. Every week is someone new there. The dining room is FILTHY! Should be the cleanest place in there other than the bathrooms.I believe they try, but they can do a whole lot better. The admin staff should not allow the floors to get so nasty. Just filthy. Now I know why their prices are the lowest in town. If I could afford to move my mom I would.

The individual units are really nice, and live entertainment is good and frequent. Dining hours are too early and the food quality is generally poor. Occasionally there are very good meals, but that is the exception. It excels at independent living. Staff are generally very friendly and helpful. Particularly the bus drivers and maintenance. Residents are friendly.

My overall satisfaction has gone down tremendously with new director. People here are not pleased at all. She has caused a lot of people to quit. The turnover of employees is unbelievable. She can't seem to take care of problems. Air conditioning out in the halls, untrained cleaning staff, turned down at the last hour for transportation. Right now I would not recommend it.

Inconsistent quality of service due to significant turnover in leadership. There has been 3 executive directors in 9 months and 3 head nurses in 9 months. There has also not been an activities director for 6 months.

Sometimes, other residents walk into his room and nap or use his bathroom . It upsets him immensely. The staff tries their best to prevent them from entering his room, but sometimes they are caring for another resident. They actually moved one gentleman to another wing because the situation had gotten out of hand. They try their best. I have found the staff caring and respectful. I like my loved ones caregivers very much. Overall, I would highly recommend Vitality Living Lake Forest to others looking.

My Dad was a very outgoing and personable man. After the change in staff at the top, he seemed to become a little more reserved, guarded and not quite as happy. He was not a big complainer but I did notice change which was why I was investigating a new place. There are some good "staff level" people there that were holdovers from previous management. Both my Dad and I were very appreciative of them and their kindness. They expressed some genuine sadness with his passing and were helpful to me after and my transition of his belongings afterwards.

It's ok but what we were told and what I am seeing I am not happy. Not sure I would recommend.

Professional to client families but care to client some what lacking. My brother said they didn't care how he was handled. But they responded when I got involved. Sales manager takes personal involvement with the new clients, and executive director responded immediately to problems which comes up. There medical team needs work on dealing with very old clients. They need to learn to have patience. Over all best place my brother lived, but only for a short time