Vitality Living

Fair - good - depending on the staff. They decorate nice for all the seasons. Building is clean but showing its age. There are some amazing staff and some only so so staff. Not impressed with the activities personnel. Don't try to engage all the residents. They like to sit in the center area and do quizzes but not many can answer. They try to keep all the residents in the center open area and then they can go in their little room and watch from there ( this is the caregivers). When I visit the residents are just sitting there. Many sleeping in their chairs or wheelchairs. Seems very uncomfortable to me. Meals are okay but bland. Not much taste. Again there are several in Spring Hill that are great

So far its been ok. There was lack of communication regarding my aunt and lack of follow up so we haven't been to pleased with that otherwise its been ok. They moved her into memory care because she has mental issues- extreme anxiety and she it totally with it. So we will see so far its ok

Took mom away from there after 70 days of living there..I would never send here back or refer anyone. Besides having to tip staff $$ to watch over my mom ,they never answer the phone on weekends or be around on weekends, it was like when we first got their [name removed] was so nice an hands on,then it slowly changed to her saying I need to speak to [name removed] if I had a problem..they have a woman [name removed] I think it was her name,she was in charge of giving out hair cuts an do nails...she only took cash or Venmo, a hair no matter if it was a trim was [removed]$ cash,she would go tell my mom it was hair cut time atleast twice a month an take a picture of a bill for [removed]$ an tell me my mom got a haircut..I was taking my mom to supercut dwn the street for [removed]$ I ask her numerous times to call or tex me before she attempts to cut my moms hair cause she had someone that cut her hair...she never did she would juss cut her hair an send me a bill...also,on weekends all the managers etc would leave an mostly was left was a few people that usually wasn't around watching people who needs help..I would visit on weekends an what I seen was an open place where people would come through there not even checking in an get there family an walk out with anyone knowing, cause no one was at front desk or answering phones..I seen other tenants mean to others especially during visiting, I couldn't understand why they had a 24hr access to people's room..my mom would be sleeping at night an her room mate would have visitors coming an going all thru the night, the so called nurse never called me back,I would find bruises etc on mom but she get nervous when I ask her what happened...her legs were swollen an the nurse didn't seem worried till I took my mom to her doctor an she had a uti, high blood pressure, etc, that's when ii took my mom out...They need alot more training an supervision. I paid over [removed]$ a month for them feeding hot dogs a small portions of process food, they told me different when I complained about food, I bought my mom a fridge an kept all her yogurt, drinks,snacks etc an people including staff would come drink her cokes an eat her food..I would order uber an it never got to my mom after they dropped it off

We didnt even tour the facility due to the fact that their CNAs were not allowed to empty catheters daily. My dad has a catheter and we need that done daily. This facility could not meet our needs therefore we didn't tour the facility.

I would not recommend. Not enough staff

Things are going ok. Some type of glitch with the reimbursement process but working on it.

Communication is not their strong suit, so if you are going to need to talk to anyone at the facility put on your patient pants. I would recommend to others.

The staff was very kind, but I felt they were short staffed and unable to watch my father in law as closely as he needed to be watched. He fell numerous times and ended up hurting himself.

The people living there are a nice bunch. The lay out of the apartment when I just came in was not good. There were issues with the air quality inside because the heater had mold. The dishwasher was not functioning ,had stagnant water, there was a noise through the night!

They are under staffed they don't follow up with the memory care residents the room is dirty and the whole unit smells like urine. The food is good.

Food/dinning experience has been horrible for my grandmother. They are understaffed to the point the med techs were having to wait tables, it was taking well over an hour to get served. They also nearly killed my grandmother. Shes allergic to shellfish and they put sausage gumbo on the menu failing to state it had shrimp and other seafood in it. We've had problems with the med administration team reading her script wrong and giving her too much miralax and caused her to have an accident. She has dementia and they downplay that a lot and when I've tried to tell them something is off and her behavior is bad they tell me shes fine....

In my opinion, for the price They charge, I give them an overall rating of a low three. Reasons are: The cleaning staff took a "Hit it a lick and seldom a good cleaning." The place is very ”clique(ish) and exclude all but certain groups. The management is seldom seen out among the population and communicate through "elected" flunkies who strut around and have meetings. Food service is pathetic with food barely edible, served by people hardly capable of delivering burgers at a drive-through. The best service BY FAR is when young girls who are on breaks from high school or college are brought in to help Food quality was average but inconsistent. By that I mean you could order the same thing off the menu and it might arrive something totally different. Activities were, I suppose average. The medical staff appeared to spend most of their time chatting among themselves. I sincerely hope they never have a fire because a high percentage of second and third floor residents will never get out of the building in my opinion. As far as value, I felt it was 30 to 50 percent over priced. My views are tainted by the fact I counted on them for just room and board but I was friends less independent than I who I felt were experiencing the same frustrations as was

The staff is top notch. Very responsive and kind. Activities Director and her calendar is perfect. Something for all. The food is not great. Odd food pairings, nothing is consistent. The place needs new carpeting and new washer and dryers.

The studio apartments are too small. The blinds are cheap and do not work very well. Maintenance is slow to respond. The floors are uneven.

Mom has been in the facility for six months and they have yet to vacuum and clean the place . I have reached out numerous times to the director, wellness director, and housekeeping manager and still they haven’t cleaned. They have missed doing her laundry numerous times and even tried to enter her apartment at 1:00 am to gather her laundry. She thought they were breaking in and was very frightened. On the plus side, her caregivers have been very kind and helpful and nursing has been very responsive. Nursing 5 stars, housekeeping 1 star. And she can have her dog which gives her a great deal of comfort.

It is independent living but there is no health care. Administrative staff is unfriendly and not interested that we would like those benefits that were offered when we moved in and are not now available. The salon and massage was included in our club cars money but it was taken away. Also a payment disagreement with the executive director took away an excellent physical therapist. The food is good and portions are large. This is the ONLY place to use the club money and the menu doesn't change often. There are many and varied. For the value for cost I'm not sure. Our rent went up 7% in January and I was told it went up the same amount the year before also. This raise was blamed on inflation but but inflation was not 7%. I do enjoy being with most of the people we've meet in the past year. I do enjoy that most people are mobile on their own.

Ratings were based upon my experience vs what I was expecting when we moved in. Visit often, and beware of the quality and the value price points. Facility is very pricey and makes enormous price increases and is no difference in the care or service received.

The facility is clean, the food is good, many of the working staff are excellent. The Agency workers, which are used frequently, don't know the patients as my sister was given all the wrong meds. The Administration is always too busy to answer questions or follow up on critical occurrences. Poor at returning calls. Activities are great.

The Director led me to believe that I could add a washer/dryer in the apartment I had chosen. But just 5 days before I was to move in, she called me to say that it wasn't possible, that I couldn't have a W/D in my apartment after all. I chose to go into a different facility. I also asked for a return of my deposit. She said that she would check it out and call me back on next day. She never called about refund.

In fairness, I have nothing to compare it to. They run out of food quickly for dinner. Overall I would still recommend Vitality Living Stony Brook.