Vitality Living

Food/dinning experience has been horrible for my grandmother. They are understaffed to the point the med techs were having to wait tables, it was taking well over an hour to get served. They also nearly killed my grandmother. Shes allergic to shellfish and they put sausage gumbo on the menu failing to state it had shrimp and other seafood in it. We've had problems with the med administration team reading her script wrong and giving her too much miralax and caused her to have an accident. She has dementia and they downplay that a lot and when I've tried to tell them something is off and her behavior is bad they tell me shes fine....

In my opinion, for the price They charge, I give them an overall rating of a low three. Reasons are: The cleaning staff took a "Hit it a lick and seldom a good cleaning." The place is very ”clique(ish) and exclude all but certain groups. The management is seldom seen out among the population and communicate through "elected" flunkies who strut around and have meetings. Food service is pathetic with food barely edible, served by people hardly capable of delivering burgers at a drive-through. The best service BY FAR is when young girls who are on breaks from high school or college are brought in to help Food quality was average but inconsistent. By that I mean you could order the same thing off the menu and it might arrive something totally different. Activities were, I suppose average. The medical staff appeared to spend most of their time chatting among themselves. I sincerely hope they never have a fire because a high percentage of second and third floor residents will never get out of the building in my opinion. As far as value, I felt it was 30 to 50 percent over priced. My views are tainted by the fact I counted on them for just room and board but I was friends less independent than I who I felt were experiencing the same frustrations as was

The staff is top notch. Very responsive and kind. Activities Director and her calendar is perfect. Something for all. The food is not great. Odd food pairings, nothing is consistent. The place needs new carpeting and new washer and dryers.

The studio apartments are too small. The blinds are cheap and do not work very well. Maintenance is slow to respond. The floors are uneven.

Mom has been in the facility for six months and they have yet to vacuum and clean the place . I have reached out numerous times to the director, wellness director, and housekeeping manager and still they haven’t cleaned. They have missed doing her laundry numerous times and even tried to enter her apartment at 1:00 am to gather her laundry. She thought they were breaking in and was very frightened. On the plus side, her caregivers have been very kind and helpful and nursing has been very responsive. Nursing 5 stars, housekeeping 1 star. And she can have her dog which gives her a great deal of comfort.

It is independent living but there is no health care. Administrative staff is unfriendly and not interested that we would like those benefits that were offered when we moved in and are not now available. The salon and massage was included in our club cars money but it was taken away. Also a payment disagreement with the executive director took away an excellent physical therapist. The food is good and portions are large. This is the ONLY place to use the club money and the menu doesn't change often. There are many and varied. For the value for cost I'm not sure. Our rent went up 7% in January and I was told it went up the same amount the year before also. This raise was blamed on inflation but but inflation was not 7%. I do enjoy being with most of the people we've meet in the past year. I do enjoy that most people are mobile on their own.

Ratings were based upon my experience vs what I was expecting when we moved in. Visit often, and beware of the quality and the value price points. Facility is very pricey and makes enormous price increases and is no difference in the care or service received.

The facility is clean, the food is good, many of the working staff are excellent. The Agency workers, which are used frequently, don't know the patients as my sister was given all the wrong meds. The Administration is always too busy to answer questions or follow up on critical occurrences. Poor at returning calls. Activities are great.

The Director led me to believe that I could add a washer/dryer in the apartment I had chosen. But just 5 days before I was to move in, she called me to say that it wasn't possible, that I couldn't have a W/D in my apartment after all. I chose to go into a different facility. I also asked for a return of my deposit. She said that she would check it out and call me back on next day. She never called about refund.

In fairness, I have nothing to compare it to. They run out of food quickly for dinner. Overall I would still recommend Vitality Living Stony Brook.

We like the facility. They can improve with their level of care and attention to detail - failed to give my aunt her blood pressure meds for weeks resulting in her getting dizzy, falling and breaking her clavicle

Ways that the facility could improve include: 1) clearly communicating What services and amenities are provided before a resident moves in. 2). Hire more staff 3). My mom requires standby assistance for showering and they only have staff to provide her with two showers per week, which is not enough for people like my mom who wear incontinence briefs 24-7 4) not enough outings---not enough opportunities for physical activity We would be gladly willing to pay more money if they would provide my mom with more frequent showers during the week. Families at Legacy Village have to hire third-party companies like Visiting Angels to provide caregivers to come and assist with caregiving that legacy village is not able to provide---due to not having enough staff. 5). An additional concern (regarding safety) is that it's very easy for anyone to walk in to Legacy Village and walk into any of the resident rooms. Visitors sign in at the front desk and then just go into the building. Some of the residents are really friendly, vulnerable, and trusting and they would just leave with some stranger easily. I would also like to add positive feedback: 1) Nursing staff are excellent 2). Overall morale of residents is pleasant and jovial 3). All staff are generous, accommodating, compassionate, caring, and show high levels of initiative. Staff strive to provide individualized needs for each resident 4) Front desk receptionist, [name removed], is organized, ready to assist, and knows all about each resident so she can make them feel welcomed and supported.

The staff was friendly and went out of their way to get to know the residents and provide whatever they could to make the living situation a good one. The administrative staff met daily so each department was aware of any health issues and tried to help. The chef went out of his way to ensure everyone had their favorite foods and he would make special foods if the resident wanted it.

Con: Staff headcount is an issue. Memory care residents. often go unsupervised Pro: office staff communication is prompt

The people distributing medication don't read scripts correctly so be careful if you're hiring them for medication management. Head of nursing [name removed]is not nice and doesn't return calls. The levels of care they add on for extra money are pricey for how little they do extra from the previous level. Same with medication levels. My grandma is charged extra from medication management level one now because she has eye drops. That's ridiculous. We plan to transfer her to a different vitality soon.

They could improve on everything, and based on the experience we had we would not recommend Vitality Living Spring Hill to other families

The rooms are not cleaned properly, floors are sticky, bathroom is constantly filthy, bad smell. Not enough lights in rooms. Staff doesn’t check on residents enough. Laundry gets backed up. They strip the bed and don’t remake it right away… I had to make the bed myself several times…Staff congregates in the center amongst themselves while residents are calling for help…several falls of residents…night nurse is horrible! They leave my father in his wheelchair in front of the tv for hours without assisting him to bed earlier. If he wasn’t in need of hospice I would move him out!

The director doesn't exhibit great listening skills, has a passive dismissive tone. The environment is safe but lacks the variety of enrichment and outdoor space I'd like to see in the memory care unit. I take process not completely transparent at onset and upon the decision/move-in process; we felt a bit misled in hindsight. Convenient location.

Head of Nursing, assuming she is still there, was wonderful. Willing to work with us in an emergency situation, they were extremely flexible, Director was a gem.

My husband was accepted into the Vitality Memory Care unit. Unfortunately, he got covid 3 days before transfer from rehab to MC. He was in rehab an additional 2 weeks as he was weaker after covid. On reassessment by Vitality staff, due to his agitation, I was told they could only accept him if I paid a sitter to be with him 24/7. I was refunded about half the money I had already paid, because the room had been held for him. Hope this helps someone going forward.