Vitality Living

We were really turned off by the fact that when we toured the community, it had only been open for eight months and the roof was already leaking. The carpets were all wet and there were parts we couldn't see because of the clean up. The room that they wanted to rent to us was at the far end of the hall. We only saw 3 people walking around.

The staff was very helpful. The facility was good for the time she needed it, but was pretty intrusive, doors being opened without permission

The staff is great - I have a stomach problem so I can't always get the kind of food that helps. My facility (cottage) is a good size and cleaning is weekly. They’re still working on repairing tornado damage so outside areas are not clean or tidy, but they do cut lawns and trim hedges on a regular basis.

The staff was good and attentive. The activities were good and kept my Mom engaged. The food was not good and the reasons my Mom left the facility. The turn over of the staff affect the quality of the meals.

The attention to detail is lacking. We pay for extra services for my parents that they don't receive.

It's been a bit of a challenging time for aspire with new management coming on board in February. Then the dining hall closed due to a pipe bursting. Then they got new cable and my parents and others couldn't get re-connected for 3 weeks which was infuriating.

Our experience varied over the 6 1/2 years there. Early on it was a 5. After Covid, it was a 2-3, mostly due to staffing issues, kitchen changes, and rising costs. The food was definitely a strength. But after covid, it went way downhill.

What I like the most about the community is Being taken to "medical" appointments instead of driving myself. Playing Spades, Bingo, Bunco off and on. "Lunch Bunch"- they take you to local restaurants for Dutch Treat lunch once a month. Chair exercise. Vitality has its good and bad points.

The staff makes the place. Kind, attentive, and always willing to help. The food, however, makes it difficult to enjoy life here. Meal combinations that make no sense and inconsistent preparation makes most meals a real guessing game.

The staff is very friendly and helpful. The facility is very clean and well kept also. However, they need more activities. [facility name removed] had five or six activities a day every day except Sunday.

Fair - good - depending on the staff. They decorate nice for all the seasons. Building is clean but showing its age. There are some amazing staff and some only so so staff. Not impressed with the activities personnel. Don't try to engage all the residents. They like to sit in the center area and do quizzes but not many can answer. They try to keep all the residents in the center open area and then they can go in their little room and watch from there ( this is the caregivers). When I visit the residents are just sitting there. Many sleeping in their chairs or wheelchairs. Seems very uncomfortable to me. Meals are okay but bland. Not much taste. Again there are several in Spring Hill that are great

So far its been ok. There was lack of communication regarding my aunt and lack of follow up so we haven't been to pleased with that otherwise its been ok. They moved her into memory care because she has mental issues- extreme anxiety and she it totally with it. So we will see so far its ok

Took mom away from there after 70 days of living there..I would never send here back or refer anyone. Besides having to tip staff $$ to watch over my mom ,they never answer the phone on weekends or be around on weekends, it was like when we first got their [name removed] was so nice an hands on,then it slowly changed to her saying I need to speak to [name removed] if I had a problem..they have a woman [name removed] I think it was her name,she was in charge of giving out hair cuts an do nails...she only took cash or Venmo, a hair no matter if it was a trim was [removed]$ cash,she would go tell my mom it was hair cut time atleast twice a month an take a picture of a bill for [removed]$ an tell me my mom got a haircut..I was taking my mom to supercut dwn the street for [removed]$ I ask her numerous times to call or tex me before she attempts to cut my moms hair cause she had someone that cut her hair...she never did she would juss cut her hair an send me a bill...also,on weekends all the managers etc would leave an mostly was left was a few people that usually wasn't around watching people who needs help..I would visit on weekends an what I seen was an open place where people would come through there not even checking in an get there family an walk out with anyone knowing, cause no one was at front desk or answering phones..I seen other tenants mean to others especially during visiting, I couldn't understand why they had a 24hr access to people's room..my mom would be sleeping at night an her room mate would have visitors coming an going all thru the night, the so called nurse never called me back,I would find bruises etc on mom but she get nervous when I ask her what happened...her legs were swollen an the nurse didn't seem worried till I took my mom to her doctor an she had a uti, high blood pressure, etc, that's when ii took my mom out...They need alot more training an supervision. I paid over [removed]$ a month for them feeding hot dogs a small portions of process food, they told me different when I complained about food, I bought my mom a fridge an kept all her yogurt, drinks,snacks etc an people including staff would come drink her cokes an eat her food..I would order uber an it never got to my mom after they dropped it off

We didnt even tour the facility due to the fact that their CNAs were not allowed to empty catheters daily. My dad has a catheter and we need that done daily. This facility could not meet our needs therefore we didn't tour the facility.

I would not recommend. Not enough staff

Things are going ok. Some type of glitch with the reimbursement process but working on it.

Communication is not their strong suit, so if you are going to need to talk to anyone at the facility put on your patient pants. I would recommend to others.

The staff was very kind, but I felt they were short staffed and unable to watch my father in law as closely as he needed to be watched. He fell numerous times and ended up hurting himself.

The people living there are a nice bunch. The lay out of the apartment when I just came in was not good. There were issues with the air quality inside because the heater had mold. The dishwasher was not functioning ,had stagnant water, there was a noise through the night!

They are under staffed they don't follow up with the memory care residents the room is dirty and the whole unit smells like urine. The food is good.