Vitality Living

There was a shortage of staff due to firings after the hurricane evacuation. 1 person on duty for 2 floors if residents was too thin. Employees were friendly and helpful when they got to mom but sometimes there was too long of a wait. The cleaning lady did not do a good job. The laminate floors were filthy when mom moved in and out. All she did was swiffer down the middle of the room. As mom neared her move-out date there were days when they did not come to take her to lunch or dinner. I was also uneasy about whether they were giving her her medication properly.

The memory care is not good. The food and dining room is not good. Staff training needs improvement. In memory care the staff are not engaged More activities for memory care Healthier food and drinks encouraged -- dementia patients dont remember to drink

Having had a very difficult year with my father, getting him into a facility where he could thrive was a dream ending to 2024. Touring Vitality Hendersonville and seeing their apartments was great. Residents were at music and the facility is nice enough. Now, after 7 weeks, his room AC/heat unit has been broken for five of those weeks, he doesn't have a key to his place, and they've seemingly shuttered an onsite PT gym that was one of the key benefits for him being there. I have been called names by the staff and he's gone as many as 3 hours, after pressing his pendant, before having someone show up to help him. They've adjusted the response times, however issues remain abound and now I'm hearing rumor they're selling to someone else. Shopper beware.

The price was better, now it is not! The experience is just okay.

You have to stay on top of them to get just the basic services that you pay for. We are always asking them to do laundry and assist with bathing which is supposed to be done twice a week. In a years time they have bathed her less than ten times. My wife has to go there weekly to make sure she gets a shower. Plus they have increased our monthly bill by $[removed]in a years time. That is 34.6% and have offered or performed no more services for the increase. It is has become more about servicing the well being and interest of the staff instead of the client. The is no stability within their memory care unit. Staff changes are frequent and no one knows what is happening since there are such frequent turnovers.

My family cannot in good conscience recommend Traditions of Smyrna to any potential residents. We have experienced poor management, medication mismanagement, multiple falls, and lack of communication of things we contracted for based on my MILs level of service we are paying for. Verify the credentials and experience of those caring for your family member as their decision have long reaching consequences.

The management is not very good and therefore even good employees fail at their job because of poor direction.

They left my mother on the floor for 24 minutes after she pressed her button she called me and I called the front desk they didn't send anyone in 15 minutes later they finally did I have now moved my mother from there.

First I do not want to be unfair since Vitality Living took over management of The Hearth shortly after my wife went there. I recognize that things fall through the cracks during a change of management. However, I was concerned that problems were brewing when many of the staff members left or were let go immediately after Vitality took over. The workers dealing with my wife were not always pleasant. My wife was not always cared for adequately. The activities were not consistent. I definitely feel that my wife would still be alive if I had hired workers to keep her at home. As best I can calculate the cost would not been that much more than Vitality since I was having to pay a higher rate because they required that she have two person support for her. I definitely would not recommend Vitality for anyone in the memory care section.

My wife was here for a short time. I was told that they only have one staff member in the evenings for the 15 residents. My wife was sent to the ER 5 times during her short stay. I met with them and was told it's protocol to send a patient to the ER when they fall. But my wife says she falls when she doesn't. I guess that's part of Dementia. She's been home with me for several months now and no falls.

Our family had an in person tour and we were not impressed at all, it was just not good and we left in tears

I was not impressed with Vitality Living Spring Hill. We waited for someone for 45 minutes to give us our tour. The staff were rude so we did not even continue the tour to go look at the rest of the facility.

My Mom was recently admitted for skilled nursing care & rehab (physical, occupational, and speech therapies). The wound care doctor basically never saw her, however, the nurses on duty took great care to treat the wound. Severe lack of communication between physicians that make rounds and the nursing staff and rehab team. Literally lost 3 weeks of meaningful rehab due to communication break down. The food was marginal and often arrived cold (there were times she was not served food at all). Wait times after pressing call button unacceptable (possible labor shortage). Contract CNA’s were not vested and appeared annoyed when asked for assistance. Attention to sanitation, when handling our loved one, was addressed at our request. This is a beautiful facility with so much potential. Better communication could have made a world of difference. Again, nursing staff was great and went out of their way to support our Mom. She loved the activities.

The second we walked in we knew this was not going to be the place we put our loved one. They were late for the tour and said we were not on their books. Someone who doesnt normally give tours was the one showing us around. It just seemed cold and we did not get a good feeling. The facility was pretty.

I would not recommend this community right now. I went into this understanding that we're in a pandemic, and I would not be able to visit as I wanted to. But they've been very inconsistent in their policies. I think they also have some issues that are affecting their ability to keep staff there. The food has declined significantly over the time we've been there. It looks and tastes terrible currently. Lately they haven't had enough help, trash isn't getting emptied, etc. Originally there were some really great people there, but there's been a lot of turnover. There's no communication with families. When I contact them, they eventually get back to me. But it's taken persistence. The sales person we spoke to originally was wonderful, and he would go outside of his role to help get a response for me. But he's no longer there. The manager is very nice, but the communication is just not great. I don't feel like I have a sense of what's going on, and when rules change regarding visitation they don't let you know.

Our loved one went in there with them saying they could take care of him and that it was a secured facility, but that was not the case. We was able to get through the doors. Less then a week of him being there he was sick, we had to come get him, take a shower and take him to the hospital because they were not able to. We had to send him to a different facility, and they were not able to refund us the money we paid for that month, even though he was only there for a week.

The food at this community absolutely needs improvements, one meal we were given buttered noodles and rice, which was two carbs and that was it. However, there are a couple decent meals. The house keeping who takes care of my apartment cleans everything from my bathroom to the kitchen. I haven not had any trouble with the staff members, Sometimes the activities director bring drinks and little snacks on a cart around our rooms. For Halloween we get treats, and if it is your birthday you can also get little goody bags.

Right now the communication including with the director and the families is very poor, the follow-up and the documentation are very poor. The room sizes and the layout of the community is above average. The food is average.

They approved [name removed] to come there, but they said because I spent so much time with him that they would only allow me to visit 3 hr a week and could not come every day. That's unacceptable to me.