Vitality Living

The management is not very good and therefore even good employees fail at their job because of poor direction.

They left my mother on the floor for 24 minutes after she pressed her button she called me and I called the front desk they didn't send anyone in 15 minutes later they finally did I have now moved my mother from there.

First I do not want to be unfair since Vitality Living took over management of The Hearth shortly after my wife went there. I recognize that things fall through the cracks during a change of management. However, I was concerned that problems were brewing when many of the staff members left or were let go immediately after Vitality took over. The workers dealing with my wife were not always pleasant. My wife was not always cared for adequately. The activities were not consistent. I definitely feel that my wife would still be alive if I had hired workers to keep her at home. As best I can calculate the cost would not been that much more than Vitality since I was having to pay a higher rate because they required that she have two person support for her. I definitely would not recommend Vitality for anyone in the memory care section.

My wife was here for a short time. I was told that they only have one staff member in the evenings for the 15 residents. My wife was sent to the ER 5 times during her short stay. I met with them and was told it's protocol to send a patient to the ER when they fall. But my wife says she falls when she doesn't. I guess that's part of Dementia. She's been home with me for several months now and no falls.

Our family had an in person tour and we were not impressed at all, it was just not good and we left in tears

I was not impressed with Vitality Living Spring Hill. We waited for someone for 45 minutes to give us our tour. The staff were rude so we did not even continue the tour to go look at the rest of the facility.

My Mom was recently admitted for skilled nursing care & rehab (physical, occupational, and speech therapies). The wound care doctor basically never saw her, however, the nurses on duty took great care to treat the wound. Severe lack of communication between physicians that make rounds and the nursing staff and rehab team. Literally lost 3 weeks of meaningful rehab due to communication break down. The food was marginal and often arrived cold (there were times she was not served food at all). Wait times after pressing call button unacceptable (possible labor shortage). Contract CNA’s were not vested and appeared annoyed when asked for assistance. Attention to sanitation, when handling our loved one, was addressed at our request. This is a beautiful facility with so much potential. Better communication could have made a world of difference. Again, nursing staff was great and went out of their way to support our Mom. She loved the activities.

The second we walked in we knew this was not going to be the place we put our loved one. They were late for the tour and said we were not on their books. Someone who doesnt normally give tours was the one showing us around. It just seemed cold and we did not get a good feeling. The facility was pretty.

I would not recommend this community right now. I went into this understanding that we're in a pandemic, and I would not be able to visit as I wanted to. But they've been very inconsistent in their policies. I think they also have some issues that are affecting their ability to keep staff there. The food has declined significantly over the time we've been there. It looks and tastes terrible currently. Lately they haven't had enough help, trash isn't getting emptied, etc. Originally there were some really great people there, but there's been a lot of turnover. There's no communication with families. When I contact them, they eventually get back to me. But it's taken persistence. The sales person we spoke to originally was wonderful, and he would go outside of his role to help get a response for me. But he's no longer there. The manager is very nice, but the communication is just not great. I don't feel like I have a sense of what's going on, and when rules change regarding visitation they don't let you know.

Our loved one went in there with them saying they could take care of him and that it was a secured facility, but that was not the case. We was able to get through the doors. Less then a week of him being there he was sick, we had to come get him, take a shower and take him to the hospital because they were not able to. We had to send him to a different facility, and they were not able to refund us the money we paid for that month, even though he was only there for a week.

The food at this community absolutely needs improvements, one meal we were given buttered noodles and rice, which was two carbs and that was it. However, there are a couple decent meals. The house keeping who takes care of my apartment cleans everything from my bathroom to the kitchen. I haven not had any trouble with the staff members, Sometimes the activities director bring drinks and little snacks on a cart around our rooms. For Halloween we get treats, and if it is your birthday you can also get little goody bags.

Right now the communication including with the director and the families is very poor, the follow-up and the documentation are very poor. The room sizes and the layout of the community is above average. The food is average.

They approved [name removed] to come there, but they said because I spent so much time with him that they would only allow me to visit 3 hr a week and could not come every day. That's unacceptable to me.

For the price NOT a good deal, meals are NOT included, land line, and transportation also cost extra, building was dark, and lay out not very "user friendly for anyone that has a harder time walking.

The server when he brings your drink carriers the glasses by the rim. Who knows where his hands have been. No supervision in the dining room.

Nice looking place from the lobby. I came in to tour since I am looking for my parents. I sat in the lobby for over 15 minutes and there was nobody at the reception desk. Then an employee came in from the front door and asked me if I needed any help. I said I was looking for a place for my parents. She said she would send somebody right out and went into the closed staff room. A couple minutes later an alarm for one of the resident's rooms went off and kept beeping. 15 to 20 minutes later at about 10:00 someone comes in the front door and goes into the manager's office. I pointed out to her that there was somebody in need and I was waiting to leave after I knew staff was notified. I then told her I would look for somewhere else for my parents. Unfortunately this site does not have N/A rating, so I scored the not applicable items for my visit in the middle.

It is still a work in progress for us with this community. I do feel he is safe, but there is room for improvement with the care provide. They have not been good with following through with the things they promised us in the beginning. I'am paying for accommodations that they said they would provide. I hoping that things improve.

Before we moved my mother into this community, they came and evaluated her. We were worried they didn't take care of her needs but they said they could. Once she was there, when she needed certain things taken care of, they would tell me "this is not a nursing home" even tho they had told me in the beginning, they could accommodate all of her needs. They would come in to give her medications, but wouldn't tell her what her meds they were giving her . She had horrible breathing problems and sometimes they would take a very long time to get to her when she needed assistance. My mother was hospitalized, and when she was released, they wouldn't let her come back to the community without 24hr care. Some of the aids were nice, they seemed very short staffed. We left on a bad note.

Let me just start by saying that your family member will be getting 5 STAR care. The care staff in the Memory Care Unit is a superb group of people. As far as the management goes, do not expect too much from them. The Director of LG is very UNPROFESSIONAL (please stay far away from this place, DO NOT waste your money on arrogance!) She is often very unpleasant and will tell you anything you want to hear in the exact moment just to get you out of her way. Ive never seen her with a smile! Never seen her interact with any of the residents (and I am there daily)