Vitality Living

This facility has so many turn over! As soon as my family get comfortable with someone that person either get fired or quit due to not enough staff members to take care of our love ones... Not only that I've found "bed bugs" in the rooms and which has been addressed to the overhead staff. I wouldn't recommend this place for a dog to call home! My family has since taken our love one out of the facility!

My father was a resident at this facility and only lasted about 6 months. He needed more care than we were told he was going to need in the beginning. Within 3 months, his care rate was raised without any notification to us. He fell several times while at this facility and we never received a phone call to inform us. Tracy, who deals with the admission area is uncaring and rude. Communication is terrible. They withdrew money out of my father's account, without permission for alleged damages that he did to his apartment without any proof of same. His apartment always smelled of urine. Lack of care toward my parent. If you parent is independent and is just in need of someone to clear and prepare meals, this place is for you, but if they need anymore care than that, this place is not this place.

We did not have a great experience here. They had a [large] community fee, which is refundable until after thirty days. I feel like they stalled me to keep me from moving out until that time was up. Their elevators are small and antiquated, and they only have two. They can't lock the doors to the rooms while the resident is away, and they aren't well supervised, so they are free to roam around, and go in and out of peoples rooms [removed]. They have a second and third floor, one is for more severe residents, and one for more mild, they told me they were the opposite of the ones they were. The staff to resident ratio is not adequate. The food is terrible, and they don't seem to accommodate for special diets. There wasn't a lot of mental stimulation going on either. I will say they have a good security system with the bracelets, if they go out of the area, the alarm goes off immediately. They were also a pretty okay price. However I was very disappointed in our experience.

This facility's management act as if they are novices at care. [removed] There is constantly trash in the front entrance of the facility. The best part of the facility is the physical therapy- and that is contracted out. Nursing staff is poorly trained. ALL LPNs. Abundant mistakes. Care staff speak harshly to residents.

Privacy issues were a problem for my family members. Staff would enter apartment at any time without notice. Food quality was poor. At first the staff was friendly and helpful but as a few days passed, that ended. We felt the security was lax. Back door was unlocked and accessible late at night. They lived in a back building so security was important. Also the dining area for their building was so far from the main dining room and kitchen, food was often cold and some foods offered in the main room were not available to them. So many promises to fix things in the apartment went unanswered. It was a bad experience for my parents.

I will say this I had cameras in room plus I had some one that I paid to help bath him. With that being said. No one checked on him several times at night as I said I had cameras in room and knew I did.

My mother had not one, but two, ambulance rides in the first week. The second one resulting in a partial hip replacement. She was a known fall risk. They took no additional steps after the first fall to prevent the 2nd one.. My father removed her from that facility. $[fee removed] to only land my mother back in the hospital. They ARE NOT a higher level of care facility. Would not recommend.

1. Overall experience- negative 1; worst experience ever!! 2. Cleanliness -2 the property was not taken care of very well, especially considering how new it is. I watched them "vacuum" the halls for weeks but never getting a dead roach up for weeks. 3. Friendliness of staff - 3 some are friendly and some are rude 4. Quality of care - 1 The WORST!! They left my mom in a soaking wet diaper for over 4 hours and just walked around her in the common area for dementia residents (what they call Generations) 5. Meals/dining - 1 Butter was left on the tables all day/night and never refrigerated. 6. Activities- 1 - activities were "planned" but not always held; in the dementia care area the most consistent activity was watching TV 7. Value - 1; one of most expensive facilities in the area but the least service for the dollar. Victor, executive director, and staff would lie about everything. Will the walls be painted in apt before move-in? They say yes but they are not. I received almost daily calls & text that my mom wouldn't take medication. I was expected to come and give her the meds. This was the worst experience ever! They left my mom in a soaked diaper for hours until she had a severe UTI! I wouldn't treat an animal the way they treat seniors. They should be shut down!!!

My sister was moved to memory care here, recently, since it received high ratings on A Place for Mom. Her son had 24/7 caregivers for her. He was assured that she would be well looked after if he cut down on the hours of the caretakers, so he did. They were supposed to care for her for only three hours (including dinner). I stayed with her until dinner, and saw only one person looking after the residents. As I left, I told the staff they said they would look after her. They didn't. When the night caregiver came in she was lying in the common room, on her stomach, on the floor, in a pool of blood with several people standing around her. She had fallen. It was discovered she had a brain bleed. Long story short, she died in a hospice hospital a few days later. Vitality staff were supposed to watch her for just 3 hours, and she died. Please be careful about using this facility.

Facility was not able to provide for my family member. Was lied to upon initial assessment and tour. They make you believe they will be able to provide what your family member needs and that is not the case. They want your money so they will make it sound good. Family member was hardly checked on, if family was not there with him nothing got done. Would forget to assist him with his medicine. Left doors unlocked that they could roam into, fell multiple times and left on floor for who knows how long. Family would have to come in and clean room. Staff would forget to bring him/ or assist with his food. Overall would never recommend this facility.

I never do reviews but my conscience won’t let me remain silent. Take a DEEP look when you tour, especially in memory care. Look at the dining room floor, inspect the furniture. Ask if staff is in dining room when eating (no). Where’s the cleaning crew? (they walked out). Check for bruises, bored residents & safety. How many falls are there each week? Ask how residents communicate when they need help, especially when hurt or late at night. Dig deep into lack of staffing & unfilled positions. Take an especially HARD look at the revolving door of management. There are a few wonderful, caring attendants but it is NOT enough. Wake up corporate!

My mom was previously a resident at Traditions of Smyrna and I blame them for letting my mom get in bad shape. They didn't let anyone know the nurse left a month before we had to move her. I told her to get the Dr to check for a UI. I didn't know she was leaving. They never checked, and that's what mom died from. They said they could no longer care for my mom, and gave me only 3 weeks to find a new home.

My loved one is a resident at Traditions of Mill Creek. Initially I would have rated it at a 5, but now I would give it a 1. My loved one's room is never clean. I just cleaned it, the floor was black. The shower was black and the sheets haven't been changed since the last time that I changed them (a month ago). The food is gross and they served sandwiches and soup last night. My loved one's drink was 2 ounces of tea for her to drink with dinner. They forgot to feed her lunch one day.

Vitality Living Lake Forest was a terrible decision we made. They staff members at the community did the bare minimum. Would not recommend to other families based on the experience we had with them.

Somethings The Lodge at Aspen Village could work to improve on would be to pick up, brush teeth, quality of care. My husband was soak and wet on [date removed] for pick sitting in a stack of chair. No shower or teach brush since I left him. Very lethargic like sedated with something. He had two patches on him one dated [date removed] and could not make out the other date . According to pharmacy pamphlet if more than one patch could be deadly. I have tried to contact them and they will not return my call except [name removed]. Would not recommend. They need to hire some health care worker. Administration should return calls

The time she spent there she never had a shower. I had to pay out of my pocket, even though she had long-term insurance, reason being they wouldn't send her diagnosis to the ins company, they diagnosed her having dementia. Her staff was nice, she didn't complain, and the facility was clean.

My sister and I spent hours trying to find the best place for our mother and we were convinced she would be safe and happy at Tradition’s. They assured us they could handle her Ostomy. But…..After a Director change, 2 new Wellness directors and countless tech replacements everything changed. She would sit sometimes an hour before they would come and help her and no one seemed to be able to change her bag correctly nor did they care. We also started having things missing from her room. Toilet paper, coffee pods, bottled water and hair spray would all disappeared! Oh and beware you will get a 30 day notice as soon as you complain!

Some residents have not had air conditioning for over 6 months. They have lied about the food here and what they have to offer. Pool is mess hot tub has not worked in months. There is a lot of work to be done on the inside of vitality. It's starting to look bad on the outside . This place needs a lot of work. It's ok but nothing like it use to be. But one thing for sure!! . it could be . Very easily done..

It was a clean community. They did not offer enough food. They did not offer any activities. It was a higher price, but I liked the cruise ship like atmosphere. They don't have trained staff for Dementia care, and they were often short-staffed. If they can't control a resident, they call an ambulance, to have the resident sent to the hospital for an evaluation. I did not like this process.

The everyday caregivers were very nice but the administration were unhelpful, unsuportive and clearly cared about filling the rooms, but lacked the support once those rooms were filled.