Vitality Living

I have to say I don't remember much about this tour due to take a fall downstairs before the tour. The one thing that really stands out in my mind is that I did not like what so ever that it was a multilevel building. The resident's rooms were located on the second and third floor of the building which would make me worry in case of an emergency how would they get the not ambulatory residents out safely. The staff from what I remember seemed friendly and helpful.

We were there for 10 months and it did not work out. There were some changes in the care and they couldn't provide the care anymore. I also saw tremendous changes and a huge staff turn over. There was a lot of attitude from the techs. The staff would complain a lot about being short staffed and overworked. This was not a good sign. It did not start this way when we first moved in.

The facility is gradually being renovated. The majority of the apartments and outdoor cottages are for independent living. When we toured there was no central life alert type of system only pull chains in the bedrooms and bathrooms. It's a large facility and easy for a new person or visitor to get lost. There is no hallway sigange to help lead people which is an easy and in expensive solution. It's not wired for internet access either. My Mom moved into independent living while on wait list for assisted living. It's isolating as there isn't much staff for independent living so we're paying for healthcare assistance to help with the basics of getting acclimated. It's a very difficult adjustment for a person with memory challenges.

All in all Aspen is just average. Communication with nurse and managers is below average return phone calls never come on the same day the GM has never returned a phone call. The staff have proven to be very friendly and kind. It is difficult to speak to one person that can relate to your loved one and answer questions as to their adjusting to their new environment . It is not easy for us to be there every day so communication is very important since some of us live in another state. We are hoping things will improve.

My tour of this community was a short one. The reason was because during our tour we saw a bug in one of the rooms. When I saw the bug I figured it wasn't a very clean community. The staff was pretty kind and friendly. This just wasn't the community for my parents.

At first glance & visit, Brookdale at Pleasant Hills seemed the best Assisted Living place for our Mom...It is a pretty location & place. We moved her there 05/15/15. Now 30 days later, we have care concerns....inconsistent care & lack of care we are paying for. Brookdale's reaction to expressing our concerns has been extremely unprofessional, teetering on childish. An aid tells my Mom that I had blessed them out (paraphrasing), now my Mom is worried they will not be nice to her. As the POA, any heartburn that Mgmt may have with me should NEVER trickle down to my Mom. There have been missed meals, missed/lost laundry, only occasional checking on her, billing errors, etc. Apparently the honeymoon is over and the monthly income is what is first & foremost. At this time I am waiting for them to address our concerns. I will update when/if our concerns are addressed.

I toured this facility but the hallway smelled of urine and their were stains on the carpets. the staff was friendly but we saw another place across the street and we decided to place loved thier. We just didn't like this facility as much as the one across the street.

MY parents are there but they go up on the fees all the time . Just received a notice that they are going to charge over 1000 to administer meds and personal care claiming that we have not been charged in the past when the contract states that our fees include 200 towards meds. Need more activities that might be of interest to residents. Food needs to be more palatable - forget trying to be elegant most of that generation does not care for. They also will not return phone calls

They did a good job getting her walking again, but I think they didn't supervise her enough. When she arrived she was too week to walk to the bathroom on her own. In two weeks she was walking. But I believe they should have had staff escort her to the dining hall daily instead of letting her walk on her own after only two weeks. She had a fall in the dining hall, broke a hip, was hospitalized and went into cardiac arrest and died. After she died I was surprised that no sympathy card was sent to our family. But they did send a bill for the meals she had served in her room. She wasn't there for a month before she died from this accident. I am very impressed with their physical therapy services, but not impressed by the supervision. Their dining room and meals seem better than most. Activities... Not terribly impressed. The only thing I ever seemed to catch when I was visiting was chair aerobics. But my mom was only there about 2-3 weeks. Location is great. Easy to take your loved one out for lunch or coffee. Mall within walking distance.

There was a shortage of staff due to firings after the hurricane evacuation. 1 person on duty for 2 floors if residents was too thin. Employees were friendly and helpful when they got to mom but sometimes there was too long of a wait. The cleaning lady did not do a good job. The laminate floors were filthy when mom moved in and out. All she did was swiffer down the middle of the room. As mom neared her move-out date there were days when they did not come to take her to lunch or dinner. I was also uneasy about whether they were giving her her medication properly.

The memory care is not good. The food and dining room is not good. Staff training needs improvement. In memory care the staff are not engaged More activities for memory care Healthier food and drinks encouraged -- dementia patients dont remember to drink

Having had a very difficult year with my father, getting him into a facility where he could thrive was a dream ending to 2024. Touring Vitality Hendersonville and seeing their apartments was great. Residents were at music and the facility is nice enough. Now, after 7 weeks, his room AC/heat unit has been broken for five of those weeks, he doesn't have a key to his place, and they've seemingly shuttered an onsite PT gym that was one of the key benefits for him being there. I have been called names by the staff and he's gone as many as 3 hours, after pressing his pendant, before having someone show up to help him. They've adjusted the response times, however issues remain abound and now I'm hearing rumor they're selling to someone else. Shopper beware.

The price was better, now it is not! The experience is just okay.

You have to stay on top of them to get just the basic services that you pay for. We are always asking them to do laundry and assist with bathing which is supposed to be done twice a week. In a years time they have bathed her less than ten times. My wife has to go there weekly to make sure she gets a shower. Plus they have increased our monthly bill by $[removed]in a years time. That is 34.6% and have offered or performed no more services for the increase. It is has become more about servicing the well being and interest of the staff instead of the client. The is no stability within their memory care unit. Staff changes are frequent and no one knows what is happening since there are such frequent turnovers.

My family cannot in good conscience recommend Traditions of Smyrna to any potential residents. We have experienced poor management, medication mismanagement, multiple falls, and lack of communication of things we contracted for based on my MILs level of service we are paying for. Verify the credentials and experience of those caring for your family member as their decision have long reaching consequences.

The management is not very good and therefore even good employees fail at their job because of poor direction.

They left my mother on the floor for 24 minutes after she pressed her button she called me and I called the front desk they didn't send anyone in 15 minutes later they finally did I have now moved my mother from there.

First I do not want to be unfair since Vitality Living took over management of The Hearth shortly after my wife went there. I recognize that things fall through the cracks during a change of management. However, I was concerned that problems were brewing when many of the staff members left or were let go immediately after Vitality took over. The workers dealing with my wife were not always pleasant. My wife was not always cared for adequately. The activities were not consistent. I definitely feel that my wife would still be alive if I had hired workers to keep her at home. As best I can calculate the cost would not been that much more than Vitality since I was having to pay a higher rate because they required that she have two person support for her. I definitely would not recommend Vitality for anyone in the memory care section.

My wife was here for a short time. I was told that they only have one staff member in the evenings for the 15 residents. My wife was sent to the ER 5 times during her short stay. I met with them and was told it's protocol to send a patient to the ER when they fall. But my wife says she falls when she doesn't. I guess that's part of Dementia. She's been home with me for several months now and no falls.

Our family had an in person tour and we were not impressed at all, it was just not good and we left in tears