Vitality Living

Not to bad, parking was a major issue and the rooms are really small.

Facility was overall clean, I liked the fact that they had a separate shower from the apartment to assist the resident. There was a bit of an odor and there was a water leak issue which they were repairing. Seemed a bit institutionalized versus 'homey' feeling.

We had a mixed experience with this community. From what we saw the facility itself was beautiful and clean, and the staff were all very helpful and professional. However, a few hours after signing the contract my loved one decided she just was not ready for the move, and we called them to let them know. They told us it would be no problem getting a full refund. For the next 6 to 7 weeks we never saw the refund, and every time we called them they had a different excuse. We eventually had to get the corporate office involved, but we did end up getting the refund. It was a very nice looking community, but our experience with the business office soured the experience as a whole.

it was very nice but not somewhere I would want to put my wife

Bad parking and long wait for elevator. I thought living room was too narrow in one bedroom apt. we saw. No cooktops in kitchenette, so she would need electric kettle. Only concrete patio area off the activity room or dining room, so no real green space.

Nice staff, but building was noisy and roof leaked after only being open 8 months.

Very well organized and managed. Staff seems to care about residents and everyone was very friendly and treats residents with compassion and respect. There appear to be a number of activities and I saw that residents seemed to be engaged in what was going on rather than staying in their rooms. There are 3 areas - independent living, assisted living and memory care. Staff-patient ratio seemed good. It is an older property, but seems to be well-maintained. There aren't many choices for memory care in the area but we felt comfortable that my mother will get the care she needs at this facility.

My mom is in the memory care unit called Keepsake Village. The positive: The workers are friendly and I think they try to do their best. Residents are friendly. It's clean and secure. They have some organized outings to local places like restaurants, etc. The negative: Medication mistakes happen a lot. Food is not that great--not bad but not great. Rooms are small. I think they could use more workers.

$4200/mo prob too much. incl incontinence care, Lisa former emp at Alzheimers assoc. 3 neighborhoods...

This one's not too good, the service was not that good, the foods not that good either. The employees are crazy, they were missing stuff, like his clothes, they never find his shirt, one lady said she would find it and when we moved they never did. It's very sloppy too, they're not as clean and their activities are mostly for women.

Didn't see anyone happy here! That may have been just the time. They were a little too eager to have me sign my mother up. Their studio apartments are small with no stove or microwave. You have to eat downstatairs. My mom would like to cook for herself sometimes. Look out mainly on buildings.

small rooms, too "cruise-shippy" for G and G

Received call from the director. Private Pay. Respit care $135/day. Assisted Living $1,495/mth. Memory care $3,870/mth. Can provide a 3 week respit care.

Got a cursory tour...nothing wrong with the place, but probably too lavish at this time.

Nice community/pleasant atmosphere and presentation. The location was in a busier than prefered intersection. Memory care was not an option .

The Director is very knowledgeable re elderly behaviors, needs, etc. Liked the place. Nice studio rooms. Keep in mind - consider

Good location for off site shopping. Director was great, supplied a lot of information. The first floor set up was nice and welcoming. The 2nd and 3rd floor hallways felt a little "close", but had a hotel look which is nice.

I was not impressed with the community due to the apartment sizes being smaller. There was an odor and it wasn't as clean as I had anticipated. The community was also too far from family for our loved one.

Visited for a possible home for my father. The moment we entered the lobby there was the odor of urine. It was present throughout the building. The apartments are starting to show their age. The fans to move the cool air from the main living area to the bedroom were noisy. Rooms were fairly spacious for an assisted living facility, but I question the cleanliness.

My mother feels like the environment is more like a hospital instead of a home. Different activities get cancelled and the residents that do show up are left with nothing to do. We are thinking about moving her to [Removed]. I feel like [Removed] must be doing something right due to the fact that they are completely full to capacity whereas there are plenty of empty rooms to rent at The Hearth. There is a constant turn over which is another problem. It is almost impossible to talk to someone that is in a position to make decisions. It is, to say the least, a poorly run business. The rooms which should be handicap accessible are not. The door into her apartment and into her bathroom door can accommodate a wheelchair, but not her closet door. Her clothes are hung on her dresser in her room so she can reach them. I could go on and on, but I think this should help people in making decisions for their parents. My mother is 94 years old and until she can be moved, I hate the thought that her last years are not in the best living situation.