Vitality Living

Received call from the director. Private Pay. Respit care $135/day. Assisted Living $1,495/mth. Memory care $3,870/mth. Can provide a 3 week respit care.

Nice community/pleasant atmosphere and presentation. The location was in a busier than prefered intersection. Memory care was not an option .

The Director is very knowledgeable re elderly behaviors, needs, etc. Liked the place. Nice studio rooms. Keep in mind - consider

Visited for a possible home for my father. The moment we entered the lobby there was the odor of urine. It was present throughout the building. The apartments are starting to show their age. The fans to move the cool air from the main living area to the bedroom were noisy. Rooms were fairly spacious for an assisted living facility, but I question the cleanliness.

My mother feels like the environment is more like a hospital instead of a home. Different activities get cancelled and the residents that do show up are left with nothing to do. We are thinking about moving her to [Removed]. I feel like [Removed] must be doing something right due to the fact that they are completely full to capacity whereas there are plenty of empty rooms to rent at The Hearth. There is a constant turn over which is another problem. It is almost impossible to talk to someone that is in a position to make decisions. It is, to say the least, a poorly run business. The rooms which should be handicap accessible are not. The door into her apartment and into her bathroom door can accommodate a wheelchair, but not her closet door. Her clothes are hung on her dresser in her room so she can reach them. I could go on and on, but I think this should help people in making decisions for their parents. My mother is 94 years old and until she can be moved, I hate the thought that her last years are not in the best living situation.

The outside of this community is just beautiful and the staff did a great job showing us around, taking their time and answering all our questions. What really concerned us the most was the elevated and long hallways leading down to the apartments. We knew that this was just not going to be a good fit for my mother-in-law.

I was not impressed with this community when I visited. It did not feel very open inside. They seem to offer a lot of activities, however it did not seem like a friendly community during my visit. I did not think this community would work for my loved one.

We were there for 10 months and it did not work out. There were some changes in the care and they couldn't provide the care anymore. I also saw tremendous changes and a huge staff turn over. There was a lot of attitude from the techs. The staff would complain a lot about being short staffed and overworked. This was not a good sign. It did not start this way when we first moved in.

The facility is gradually being renovated. The majority of the apartments and outdoor cottages are for independent living. When we toured there was no central life alert type of system only pull chains in the bedrooms and bathrooms. It's a large facility and easy for a new person or visitor to get lost. There is no hallway sigange to help lead people which is an easy and in expensive solution. It's not wired for internet access either. My Mom moved into independent living while on wait list for assisted living. It's isolating as there isn't much staff for independent living so we're paying for healthcare assistance to help with the basics of getting acclimated. It's a very difficult adjustment for a person with memory challenges.

All in all Aspen is just average. Communication with nurse and managers is below average return phone calls never come on the same day the GM has never returned a phone call. The staff have proven to be very friendly and kind. It is difficult to speak to one person that can relate to your loved one and answer questions as to their adjusting to their new environment . It is not easy for us to be there every day so communication is very important since some of us live in another state. We are hoping things will improve.

My tour of this community was a short one. The reason was because during our tour we saw a bug in one of the rooms. When I saw the bug I figured it wasn't a very clean community. The staff was pretty kind and friendly. This just wasn't the community for my parents.

At first glance & visit, Brookdale at Pleasant Hills seemed the best Assisted Living place for our Mom...It is a pretty location & place. We moved her there 05/15/15. Now 30 days later, we have care concerns....inconsistent care & lack of care we are paying for. Brookdale's reaction to expressing our concerns has been extremely unprofessional, teetering on childish. An aid tells my Mom that I had blessed them out (paraphrasing), now my Mom is worried they will not be nice to her. As the POA, any heartburn that Mgmt may have with me should NEVER trickle down to my Mom. There have been missed meals, missed/lost laundry, only occasional checking on her, billing errors, etc. Apparently the honeymoon is over and the monthly income is what is first & foremost. At this time I am waiting for them to address our concerns. I will update when/if our concerns are addressed.

I toured this facility but the hallway smelled of urine and their were stains on the carpets. the staff was friendly but we saw another place across the street and we decided to place loved thier. We just didn't like this facility as much as the one across the street.

MY parents are there but they go up on the fees all the time . Just received a notice that they are going to charge over 1000 to administer meds and personal care claiming that we have not been charged in the past when the contract states that our fees include 200 towards meds. Need more activities that might be of interest to residents. Food needs to be more palatable - forget trying to be elegant most of that generation does not care for. They also will not return phone calls

They did a good job getting her walking again, but I think they didn't supervise her enough. When she arrived she was too week to walk to the bathroom on her own. In two weeks she was walking. But I believe they should have had staff escort her to the dining hall daily instead of letting her walk on her own after only two weeks. She had a fall in the dining hall, broke a hip, was hospitalized and went into cardiac arrest and died. After she died I was surprised that no sympathy card was sent to our family. But they did send a bill for the meals she had served in her room. She wasn't there for a month before she died from this accident. I am very impressed with their physical therapy services, but not impressed by the supervision. Their dining room and meals seem better than most. Activities... Not terribly impressed. The only thing I ever seemed to catch when I was visiting was chair aerobics. But my mom was only there about 2-3 weeks. Location is great. Easy to take your loved one out for lunch or coffee. Mall within walking distance.

Extremely poor food service /food quality Long response time for staff to respond to calls for assistance via pendant button Unverified charges / inaccurate accounting in the business office After hours/ late night remodel construction noise keeping residents awake- disturbing loud construction as late as 10:00 pm

I really liked the facility however I did not care for the way we were made to feel it was all about money. the way that they told us to leave and let them do their job and then immediately called us back and told us that my father was an elopement risk. We had to hire a babysitter to sit with my dad for 12 hrs a day (at $[fee removed] per hr) for 4 days because they said they could not keep him there without assistance. Then my father was so adamant about going home when we tried to visit him that we had to drop things off for him (because we could not see him the first few days without him getting really upset) that were not given to him or put up in his room like his shower curtain. Then we found out that after leaving him be for a few days so that he could get adjusted to the place and get familiar with the people. They were not making sure that he was taking care of himself like showering. My aunt went by to see him and he had not showered in days and was wearing the same clothes that he was wearing when we dropped him off, which was nine days later. So no, I was not very happy with their treatment of my dad, the quality of care that he got or the compassion that they showed.

We found that while a handful of the staff were very caring and diligent about patient care there were times when my father-in-law was left soiled and his bedding soiled. This unfortunately happened more than once. The staff generally seemed overworked and stressed out. Unfortunately, my father-in-law actually fell while there and broke his hip. While this happened under their watch, the management kept calling us and pestering about moving his room and our plans going forward, hoping to get us out in order to fill the bed. Sadly, my father-in-law did pass away after the hip fracture and only one of the staff members Gave any condolence.

Need to know what their communication system looks like . How many caregivers are working daily and how do we know if the patient is getting his or her medicine? What kind of activities are there on the weekends when the director is not there. How many nurses do they employ and how many/how often does the Nurse Practioner come to visit?

Choose Carefully When Seeking Assisted Living Communities All people considering assisted living communities for their family member must take a few minutes to read the complaints and violations listed on this website. As you consider Vitality of Arlington for your loved one, it would be good to ask leadership how they have addressed issues listed in the violation and complaints. Listen to the responses carefully. The recent violations listed are indicative of the experience my loved one is having. I notice a new complaint. Seems like conditions are deteriorating.