Vitality Living

At first glance & visit, Brookdale at Pleasant Hills seemed the best Assisted Living place for our Mom...It is a pretty location & place. We moved her there 05/15/15. Now 30 days later, we have care concerns....inconsistent care & lack of care we are paying for. Brookdale's reaction to expressing our concerns has been extremely unprofessional, teetering on childish. An aid tells my Mom that I had blessed them out (paraphrasing), now my Mom is worried they will not be nice to her. As the POA, any heartburn that Mgmt may have with me should NEVER trickle down to my Mom. There have been missed meals, missed/lost laundry, only occasional checking on her, billing errors, etc. Apparently the honeymoon is over and the monthly income is what is first & foremost. At this time I am waiting for them to address our concerns. I will update when/if our concerns are addressed.

I toured this facility but the hallway smelled of urine and their were stains on the carpets. the staff was friendly but we saw another place across the street and we decided to place loved thier. We just didn't like this facility as much as the one across the street.

MY parents are there but they go up on the fees all the time . Just received a notice that they are going to charge over 1000 to administer meds and personal care claiming that we have not been charged in the past when the contract states that our fees include 200 towards meds. Need more activities that might be of interest to residents. Food needs to be more palatable - forget trying to be elegant most of that generation does not care for. They also will not return phone calls

They did a good job getting her walking again, but I think they didn't supervise her enough. When she arrived she was too week to walk to the bathroom on her own. In two weeks she was walking. But I believe they should have had staff escort her to the dining hall daily instead of letting her walk on her own after only two weeks. She had a fall in the dining hall, broke a hip, was hospitalized and went into cardiac arrest and died. After she died I was surprised that no sympathy card was sent to our family. But they did send a bill for the meals she had served in her room. She wasn't there for a month before she died from this accident. I am very impressed with their physical therapy services, but not impressed by the supervision. Their dining room and meals seem better than most. Activities... Not terribly impressed. The only thing I ever seemed to catch when I was visiting was chair aerobics. But my mom was only there about 2-3 weeks. Location is great. Easy to take your loved one out for lunch or coffee. Mall within walking distance.

The memory care is not good. The food and dining room is not good. Staff training needs improvement. In memory care the staff are not engaged More activities for memory care Healthier food and drinks encouraged -- dementia patients dont remember to drink

Having had a very difficult year with my father, getting him into a facility where he could thrive was a dream ending to 2024. Touring Vitality Hendersonville and seeing their apartments was great. Residents were at music and the facility is nice enough. Now, after 7 weeks, his room AC/heat unit has been broken for five of those weeks, he doesn't have a key to his place, and they've seemingly shuttered an onsite PT gym that was one of the key benefits for him being there. I have been called names by the staff and he's gone as many as 3 hours, after pressing his pendant, before having someone show up to help him. They've adjusted the response times, however issues remain abound and now I'm hearing rumor they're selling to someone else. Shopper beware.

The price was better, now it is not! The experience is just okay.

You have to stay on top of them to get just the basic services that you pay for. We are always asking them to do laundry and assist with bathing which is supposed to be done twice a week. In a years time they have bathed her less than ten times. My wife has to go there weekly to make sure she gets a shower. Plus they have increased our monthly bill by $[removed]in a years time. That is 34.6% and have offered or performed no more services for the increase. It is has become more about servicing the well being and interest of the staff instead of the client. The is no stability within their memory care unit. Staff changes are frequent and no one knows what is happening since there are such frequent turnovers.

My family cannot in good conscience recommend Traditions of Smyrna to any potential residents. We have experienced poor management, medication mismanagement, multiple falls, and lack of communication of things we contracted for based on my MILs level of service we are paying for. Verify the credentials and experience of those caring for your family member as their decision have long reaching consequences.

The management is not very good and therefore even good employees fail at their job because of poor direction.

They left my mother on the floor for 24 minutes after she pressed her button she called me and I called the front desk they didn't send anyone in 15 minutes later they finally did I have now moved my mother from there.

First I do not want to be unfair since Vitality Living took over management of The Hearth shortly after my wife went there. I recognize that things fall through the cracks during a change of management. However, I was concerned that problems were brewing when many of the staff members left or were let go immediately after Vitality took over. The workers dealing with my wife were not always pleasant. My wife was not always cared for adequately. The activities were not consistent. I definitely feel that my wife would still be alive if I had hired workers to keep her at home. As best I can calculate the cost would not been that much more than Vitality since I was having to pay a higher rate because they required that she have two person support for her. I definitely would not recommend Vitality for anyone in the memory care section.

My wife was here for a short time. I was told that they only have one staff member in the evenings for the 15 residents. My wife was sent to the ER 5 times during her short stay. I met with them and was told it's protocol to send a patient to the ER when they fall. But my wife says she falls when she doesn't. I guess that's part of Dementia. She's been home with me for several months now and no falls.

Our family had an in person tour and we were not impressed at all, it was just not good and we left in tears

I was not impressed with Vitality Living Spring Hill. We waited for someone for 45 minutes to give us our tour. The staff were rude so we did not even continue the tour to go look at the rest of the facility.

My Mom was recently admitted for skilled nursing care & rehab (physical, occupational, and speech therapies). The wound care doctor basically never saw her, however, the nurses on duty took great care to treat the wound. Severe lack of communication between physicians that make rounds and the nursing staff and rehab team. Literally lost 3 weeks of meaningful rehab due to communication break down. The food was marginal and often arrived cold (there were times she was not served food at all). Wait times after pressing call button unacceptable (possible labor shortage). Contract CNA’s were not vested and appeared annoyed when asked for assistance. Attention to sanitation, when handling our loved one, was addressed at our request. This is a beautiful facility with so much potential. Better communication could have made a world of difference. Again, nursing staff was great and went out of their way to support our Mom. She loved the activities.

The second we walked in we knew this was not going to be the place we put our loved one. They were late for the tour and said we were not on their books. Someone who doesnt normally give tours was the one showing us around. It just seemed cold and we did not get a good feeling. The facility was pretty.

I would not recommend this community right now. I went into this understanding that we're in a pandemic, and I would not be able to visit as I wanted to. But they've been very inconsistent in their policies. I think they also have some issues that are affecting their ability to keep staff there. The food has declined significantly over the time we've been there. It looks and tastes terrible currently. Lately they haven't had enough help, trash isn't getting emptied, etc. Originally there were some really great people there, but there's been a lot of turnover. There's no communication with families. When I contact them, they eventually get back to me. But it's taken persistence. The sales person we spoke to originally was wonderful, and he would go outside of his role to help get a response for me. But he's no longer there. The manager is very nice, but the communication is just not great. I don't feel like I have a sense of what's going on, and when rules change regarding visitation they don't let you know.

Our loved one went in there with them saying they could take care of him and that it was a secured facility, but that was not the case. We was able to get through the doors. Less then a week of him being there he was sick, we had to come get him, take a shower and take him to the hospital because they were not able to. We had to send him to a different facility, and they were not able to refund us the money we paid for that month, even though he was only there for a week.