Vitality Living

The food at this community absolutely needs improvements, one meal we were given buttered noodles and rice, which was two carbs and that was it. However, there are a couple decent meals. The house keeping who takes care of my apartment cleans everything from my bathroom to the kitchen. I haven not had any trouble with the staff members, Sometimes the activities director bring drinks and little snacks on a cart around our rooms. For Halloween we get treats, and if it is your birthday you can also get little goody bags.

Right now the communication including with the director and the families is very poor, the follow-up and the documentation are very poor. The room sizes and the layout of the community is above average. The food is average.

They approved [name removed] to come there, but they said because I spent so much time with him that they would only allow me to visit 3 hr a week and could not come every day. That's unacceptable to me.

For the price NOT a good deal, meals are NOT included, land line, and transportation also cost extra, building was dark, and lay out not very "user friendly for anyone that has a harder time walking.

The server when he brings your drink carriers the glasses by the rim. Who knows where his hands have been. No supervision in the dining room.

Nice looking place from the lobby. I came in to tour since I am looking for my parents. I sat in the lobby for over 15 minutes and there was nobody at the reception desk. Then an employee came in from the front door and asked me if I needed any help. I said I was looking for a place for my parents. She said she would send somebody right out and went into the closed staff room. A couple minutes later an alarm for one of the resident's rooms went off and kept beeping. 15 to 20 minutes later at about 10:00 someone comes in the front door and goes into the manager's office. I pointed out to her that there was somebody in need and I was waiting to leave after I knew staff was notified. I then told her I would look for somewhere else for my parents. Unfortunately this site does not have N/A rating, so I scored the not applicable items for my visit in the middle.

It is still a work in progress for us with this community. I do feel he is safe, but there is room for improvement with the care provide. They have not been good with following through with the things they promised us in the beginning. I'am paying for accommodations that they said they would provide. I hoping that things improve.

Before we moved my mother into this community, they came and evaluated her. We were worried they didn't take care of her needs but they said they could. Once she was there, when she needed certain things taken care of, they would tell me "this is not a nursing home" even tho they had told me in the beginning, they could accommodate all of her needs. They would come in to give her medications, but wouldn't tell her what her meds they were giving her . She had horrible breathing problems and sometimes they would take a very long time to get to her when she needed assistance. My mother was hospitalized, and when she was released, they wouldn't let her come back to the community without 24hr care. Some of the aids were nice, they seemed very short staffed. We left on a bad note.

Let me just start by saying that your family member will be getting 5 STAR care. The care staff in the Memory Care Unit is a superb group of people. As far as the management goes, do not expect too much from them. The Director of LG is very UNPROFESSIONAL (please stay far away from this place, DO NOT waste your money on arrogance!) She is often very unpleasant and will tell you anything you want to hear in the exact moment just to get you out of her way. Ive never seen her with a smile! Never seen her interact with any of the residents (and I am there daily)

It was getting to expensive and it took them months to take care of my loved one's concerns. It wasn’t secure and it was close to a six lane highway. They were nice people. I really loved a couple of their nurses. I don’t think their food was good there.

billing night mare. 300sf $2095 +750 for 2nd person + $275med fee +315 level 1 personal care - laundry, cleaning etc. 600sf studio 1 bd 2 bath conversion $2700 plus meds and level 1 care 2nd person free. (No availability) 796sf Large 1bd $2950 + $750 2nd person + meds $275 + level 1 $315 per month = $4265 They offered the 600sf at $2700+ for 6mths until the 300 sq ft became available. Waived the $1500 new resident fee.

My husband was in the rehab part of Crystal Creek for one week and he did not get the attention he needed for his condition. One of the things that bothered me was they don't provide filtered water. They are serving the patients tap water and I find this to be very unsanitary. I wouldn't recommend this facility if your loved one needs to be attended to more often that every few hours.

Beware if the facility is still under control of the Director [name removed] and Assistant Director [name removed]. Ever since new management took over in April the entire facility has gone downhill. Staff that was friendly are now scared, grievance forms that contain complaints about medication management disappear even though the wonderful front desk staff say they saw it in the Assistant Directors folder. This place is currently a mess!

The office personnel has no idea what goes on with the caregivers. I admit they are underpaid, but they do as little as possible. My Dad is there and has mid state Alzheimers. It is assisted living, but you can pay for additional care. They are always understaffed and Dad never received the care promised. We paid 10,000 just to move in, and it is almost six thousand month. They are not equipped for as many residents they have about 80percent on the assisted living side have cognitive issues. Upper management is no help and just passes blame back on residents for being uncooperative. Too expensive and staff poorly trained

This facility has so many turn over! As soon as my family get comfortable with someone that person either get fired or quit due to not enough staff members to take care of our love ones... Not only that I've found "bed bugs" in the rooms and which has been addressed to the overhead staff. I wouldn't recommend this place for a dog to call home! My family has since taken our love one out of the facility!

My father was a resident at this facility and only lasted about 6 months. He needed more care than we were told he was going to need in the beginning. Within 3 months, his care rate was raised without any notification to us. He fell several times while at this facility and we never received a phone call to inform us. Tracy, who deals with the admission area is uncaring and rude. Communication is terrible. They withdrew money out of my father's account, without permission for alleged damages that he did to his apartment without any proof of same. His apartment always smelled of urine. Lack of care toward my parent. If you parent is independent and is just in need of someone to clear and prepare meals, this place is for you, but if they need anymore care than that, this place is not this place.

We did not have a great experience here. They had a [large] community fee, which is refundable until after thirty days. I feel like they stalled me to keep me from moving out until that time was up. Their elevators are small and antiquated, and they only have two. They can't lock the doors to the rooms while the resident is away, and they aren't well supervised, so they are free to roam around, and go in and out of peoples rooms [removed]. They have a second and third floor, one is for more severe residents, and one for more mild, they told me they were the opposite of the ones they were. The staff to resident ratio is not adequate. The food is terrible, and they don't seem to accommodate for special diets. There wasn't a lot of mental stimulation going on either. I will say they have a good security system with the bracelets, if they go out of the area, the alarm goes off immediately. They were also a pretty okay price. However I was very disappointed in our experience.

This facility's management act as if they are novices at care. [removed] There is constantly trash in the front entrance of the facility. The best part of the facility is the physical therapy- and that is contracted out. Nursing staff is poorly trained. ALL LPNs. Abundant mistakes. Care staff speak harshly to residents.

Privacy issues were a problem for my family members. Staff would enter apartment at any time without notice. Food quality was poor. At first the staff was friendly and helpful but as a few days passed, that ended. We felt the security was lax. Back door was unlocked and accessible late at night. They lived in a back building so security was important. Also the dining area for their building was so far from the main dining room and kitchen, food was often cold and some foods offered in the main room were not available to them. So many promises to fix things in the apartment went unanswered. It was a bad experience for my parents.

I will say this I had cameras in room plus I had some one that I paid to help bath him. With that being said. No one checked on him several times at night as I said I had cameras in room and knew I did.