Vitality Living

My sister was moved to memory care here, recently, since it received high ratings on A Place for Mom. Her son had 24/7 caregivers for her. He was assured that she would be well looked after if he cut down on the hours of the caretakers, so he did. They were supposed to care for her for only three hours (including dinner). I stayed with her until dinner, and saw only one person looking after the residents. As I left, I told the staff they said they would look after her. They didn't. When the night caregiver came in she was lying in the common room, on her stomach, on the floor, in a pool of blood with several people standing around her. She had fallen. It was discovered she had a brain bleed. Long story short, she died in a hospice hospital a few days later. Vitality staff were supposed to watch her for just 3 hours, and she died. Please be careful about using this facility.

Facility was not able to provide for my family member. Was lied to upon initial assessment and tour. They make you believe they will be able to provide what your family member needs and that is not the case. They want your money so they will make it sound good. Family member was hardly checked on, if family was not there with him nothing got done. Would forget to assist him with his medicine. Left doors unlocked that they could roam into, fell multiple times and left on floor for who knows how long. Family would have to come in and clean room. Staff would forget to bring him/ or assist with his food. Overall would never recommend this facility.

My mom was previously a resident at Traditions of Smyrna and I blame them for letting my mom get in bad shape. They didn't let anyone know the nurse left a month before we had to move her. I told her to get the Dr to check for a UI. I didn't know she was leaving. They never checked, and that's what mom died from. They said they could no longer care for my mom, and gave me only 3 weeks to find a new home.

My loved one is a resident at Traditions of Mill Creek. Initially I would have rated it at a 5, but now I would give it a 1. My loved one's room is never clean. I just cleaned it, the floor was black. The shower was black and the sheets haven't been changed since the last time that I changed them (a month ago). The food is gross and they served sandwiches and soup last night. My loved one's drink was 2 ounces of tea for her to drink with dinner. They forgot to feed her lunch one day.

Vitality Living Lake Forest was a terrible decision we made. They staff members at the community did the bare minimum. Would not recommend to other families based on the experience we had with them.

Somethings The Lodge at Aspen Village could work to improve on would be to pick up, brush teeth, quality of care. My husband was soak and wet on [date removed] for pick sitting in a stack of chair. No shower or teach brush since I left him. Very lethargic like sedated with something. He had two patches on him one dated [date removed] and could not make out the other date . According to pharmacy pamphlet if more than one patch could be deadly. I have tried to contact them and they will not return my call except [name removed]. Would not recommend. They need to hire some health care worker. Administration should return calls

The time she spent there she never had a shower. I had to pay out of my pocket, even though she had long-term insurance, reason being they wouldn't send her diagnosis to the ins company, they diagnosed her having dementia. Her staff was nice, she didn't complain, and the facility was clean.

My sister and I spent hours trying to find the best place for our mother and we were convinced she would be safe and happy at Tradition’s. They assured us they could handle her Ostomy. But…..After a Director change, 2 new Wellness directors and countless tech replacements everything changed. She would sit sometimes an hour before they would come and help her and no one seemed to be able to change her bag correctly nor did they care. We also started having things missing from her room. Toilet paper, coffee pods, bottled water and hair spray would all disappeared! Oh and beware you will get a 30 day notice as soon as you complain!

Some residents have not had air conditioning for over 6 months. They have lied about the food here and what they have to offer. Pool is mess hot tub has not worked in months. There is a lot of work to be done on the inside of vitality. It's starting to look bad on the outside . This place needs a lot of work. It's ok but nothing like it use to be. But one thing for sure!! . it could be . Very easily done..

The everyday caregivers were very nice but the administration were unhelpful, unsuportive and clearly cared about filling the rooms, but lacked the support once those rooms were filled.

In our experence this memory care residence does not provide the basic quality of care for residence suffering from dementia. Due to the lack of communication, inconsistent staff/not enough staff and limited activities we have been dishearted by the quality of care for our loved one. Are there some good things probably but when there is consisency with unfamilar faces, unclean rooms, no communication or solutions about issues and you witness your loved one declining in a space where you just want basics. While I do not want to belittle but this memory care residence it needs significant attention to the care of it residence. How can a demitia resident feel a level of care when each day, week, month there is a new face. How can they feel care if their room if not cleaned or dirty clothes remain for a duration of time. How can a resident feel a sense of love when majority of the time there is no one attentive when they don't remembering what to do. We have not been satisfied with GOG

Look elsewhere, weren't very understanding of my father. Booted him out for comments he made. Old people speak their mind and places and people who work there need to accept that and let it go in one ear out other. Still have not gotten back with us to pay my father back probably [amount removed] owed , won't respond to calls or return calls

We have been very disappointed with the overall experience, and the cleanliness. Also have been very disappointed with the quality of the care, the meals are disgusting and there are no activities. We pay a lot of money to have our loved one ignored. To have our loved one sit in a wet, dirty, diaper all day and send to bed that way. So when our loved one wakes up the wedding is covered with excrement's

My main concern is the check ins that they promise to do with the residents. Before mom moved in, they promised that they check in on loved ones four times a day. That doesn't happen and has never happened. Some days they check in on mom once a day, but she often goes several days in a row without a check in at all. I've talked to them about it numerous times and it just doesn't change. The food is terrible, my mom hates it. I end up taking food to her a lot of times. She doesn't want to eat there at all. They do have activities and mom seems happy with those. They also provide housekeeping services and do a good job with that. Overall, I would not recommend.

Constant Flux in care staff. Always short staffed. Front desk often unattended and phones unanswered. Asst living director position continually changing or left unfilled. Client never attends activities as no one reminds, encourages or prompts when time. No creative programs to meet needs across interests. If client wasn't opposed to change, would move immediately.

Loved one was recently at this facility for rehab. Our experience was really bad. Lack of attention bordered on neglect. Long wait times for assistance after ringing call button. Nursing staff great, but CNA’s uninterested in helping patients, made our loved one feel like an imposition. Sanitation was an issue too; CNA’s did not always change gloves between patient rooms and masks not always worn either. Beautiful facility with lovely patient activities, but definitely has staffing issues.

This was a horrible experience for us. They mispresented themselves. The emergency cords don't work and nobody monitors it according to the staff. This all took place in the first week, and things went downhill for us. The clothes were misplaced and not even done for a few weeks, along with the bed linens. I ended up bringing my loved one home after such a bad experience and went against my expressed requests. There was a woman in the same unit that my loved one was in and this individual would spit in my loved one's face, and the staff would not do anything about it. The staff were supposed to check on my loved one every 15 minutes and that wouldn't happen.

I called on 01/08/2022 and notified the receptionist that my grandmother is sick and most likely has COVID. She had visted with my sister 3 days before who later tested positive. After a few more phone calls, I was told they did not have any COVID tests available and it will have to wait until Monday, 01/10/2022, when the executive director and head nurse return. In the meantime, she was quarantined. I called on Monday after lunch time to find out why she had not been visited by medical staff and what the status was on getting her COVID tested. I spoke to the executive director. She did not know anything about my calls on Saturday and stated there were plenty of COVID tests available. My grandmother was tested right away and, sure enough, she was positive. Keep in mind, this was 2 days after I originally notified them. No one can tell me why my previous calls were not taken more seriously .

My experience has been horrific. [name removed], the director, is so hateful. She has ignored emails asking about my mom’s weight gain and is extremely unprofessional . It’s way overpriced. My mom pays [amount removed] to go here and the staff treats me like I’m a red-headed step child. [name removed], the wellness director should not be over the care of my mom. She has a horrible attitude, is extremely mean. And unprofessional, and raised her voice at me and my husband and refused to listen to my mom’s son-in-law of 22 years. She’s a nut case! There has been extreme turnover here. Communication is horrible. No one gets messages. I would not recommend this place at all.

DO NOT USE THIS FACILITY