Vitality Living

We chose this facility at the time because he had an early diagnosis of Alzheimers. We let him choose and he liked this one the best because the way it is set up. He is in assisted living and pretty much has his own apartment. The facility is very secure but it offers more independence. The meals are chef prepared and he loves the food, he has never had any complaints. Pre-covid they did a lot of activities with family and they would have special days for grand kids to come. Since covid, they have not been able to do that. They are going through a lot of changes, they always have new staff members. They will have a great team and then 6 months go by and every single person from that team is gone which is hard. I am frustrated with the covid protocols since I am not able to see my dad and I hope it gets back to the way it was pre-covid.

The people at Brookdale are fabulous and very friendly and they seem to care about the folks that live there. I'm impressed with most everything except for two things. I find it very odd that no one locks any doors ever. It just creeps me out. The other thing is if you enjoy food you may be disappointed.

I have toured just about every Assisted Living in Richmond, Virginia. Most were not elderly friendly when entering the building. Some had the elderly line up in wheel chairs just seating there looking like they were ready to pass on. Brookdale West is a breath of fresh air. From the moment we arrived it looked like home. Beautiful grounds. The front doors open automatically. That’s a plus for any elderly person. The interior was beautiful and pleasant. We were greeted as we came in. But most important of all, was Brookdale residence looked/were happy. No staging or made up, they were very happy. It was clean, staff was professional, caring and supporting of its residence. The rooms where nice size and clean. Medical staff on site. Plenty of activities for all residence. An awesome walking trail/garden. I would recommend this facility to me if I was looking and I would most defiantly recommend this facility to all.

We really enjoyed our tour of this community the staff were great they showed us all around and answered all our questions. This really is a beautiful place and has a lot of amenities for their residents. We did feel that the pricing was a concern for us.

Both of my parents lived here. My mother for five years and my father for eleven years. Dining room staff was my favorite. Very nice and accommodating. Nursing staff was just okay. Resident doctor was just okay. Business office personnel was excellent. The new director is excellent. Very kind and caring. Be an advocate for your loved one. Constantly check the room. Check for rashes, bruises and unexplained bandages. This is a general statement. Make sure the nurses where gloves all the time! Food improved over time.

My tour of this is community was a nice one. The community looked well-kept. From what I saw they do a good job with the cleanliness of the facility. The staff I met was friendly. It was a good experience,

Older metropolitan complex with dated floor plans but property maintenance better than average. Grounds and landscaping attractive. Food preparation/presentation better than average but variety limited. Cramped entry way not particularly welcoming.

We have had a very positive experience with Atria Park. They have a lot to offer. My Grandmother is still adjusting but is doing well and she has made some friends. They do a lot of activities to keep the residents busy. The food is good. The people there are very friendly and nice, the staff and the other residents. The only drawback is that they could use some more parking spaces for visitors. When the lot is full visitors then have to park in the dirt lot.

They only had 3 choices for lunch others while others had 5 choices. They only have 2 slots for visitors parking otherwise you have to find a meter and on Sundays are free days, you can park for free.

The Emeritus at Pleasant Hills is a pretty good place. They are Very friendly and wanting to help you out. The only issue was that the staff was short. I wish they would of sat down with us and discussed all the rules. Other than that this is a nice community.

overall everything was positive and good

We were really turned off by the fact that when we toured the community, it had only been open for eight months and the roof was already leaking. The carpets were all wet and there were parts we couldn't see because of the clean up. The room that they wanted to rent to us was at the far end of the hall. We only saw 3 people walking around.

I visited here and liked it, but it is further away than I would like. The staff were very nice.

We like the facility. They can improve with their level of care and attention to detail - failed to give my aunt her blood pressure meds for weeks resulting in her getting dizzy, falling and breaking her clavicle

The staff was friendly and went out of their way to get to know the residents and provide whatever they could to make the living situation a good one. The administrative staff met daily so each department was aware of any health issues and tried to help. The chef went out of his way to ensure everyone had their favorite foods and he would make special foods if the resident wanted it.

The people distributing medication don't read scripts correctly so be careful if you're hiring them for medication management. Head of nursing [name removed]is not nice and doesn't return calls. The levels of care they add on for extra money are pricey for how little they do extra from the previous level. Same with medication levels. My grandma is charged extra from medication management level one now because she has eye drops. That's ridiculous. We plan to transfer her to a different vitality soon.

They could improve on everything, and based on the experience we had we would not recommend Vitality Living Spring Hill to other families

The rooms are not cleaned properly, floors are sticky, bathroom is constantly filthy, bad smell. Not enough lights in rooms. Staff doesn’t check on residents enough. Laundry gets backed up. They strip the bed and don’t remake it right away… I had to make the bed myself several times…Staff congregates in the center amongst themselves while residents are calling for help…several falls of residents…night nurse is horrible! They leave my father in his wheelchair in front of the tv for hours without assisting him to bed earlier. If he wasn’t in need of hospice I would move him out!

The director doesn't exhibit great listening skills, has a passive dismissive tone. The environment is safe but lacks the variety of enrichment and outdoor space I'd like to see in the memory care unit. I take process not completely transparent at onset and upon the decision/move-in process; we felt a bit misled in hindsight. Convenient location.

Head of Nursing, assuming she is still there, was wonderful. Willing to work with us in an emergency situation, they were extremely flexible, Director was a gem.