Vitality Living

We really enjoyed our tour of this community the staff were great they showed us all around and answered all our questions. This really is a beautiful place and has a lot of amenities for their residents. We did feel that the pricing was a concern for us.

Both of my parents lived here. My mother for five years and my father for eleven years. Dining room staff was my favorite. Very nice and accommodating. Nursing staff was just okay. Resident doctor was just okay. Business office personnel was excellent. The new director is excellent. Very kind and caring. Be an advocate for your loved one. Constantly check the room. Check for rashes, bruises and unexplained bandages. This is a general statement. Make sure the nurses where gloves all the time! Food improved over time.

My tour of this is community was a nice one. The community looked well-kept. From what I saw they do a good job with the cleanliness of the facility. The staff I met was friendly. It was a good experience,

Older metropolitan complex with dated floor plans but property maintenance better than average. Grounds and landscaping attractive. Food preparation/presentation better than average but variety limited. Cramped entry way not particularly welcoming.

We have had a very positive experience with Atria Park. They have a lot to offer. My Grandmother is still adjusting but is doing well and she has made some friends. They do a lot of activities to keep the residents busy. The food is good. The people there are very friendly and nice, the staff and the other residents. The only drawback is that they could use some more parking spaces for visitors. When the lot is full visitors then have to park in the dirt lot.

They only had 3 choices for lunch others while others had 5 choices. They only have 2 slots for visitors parking otherwise you have to find a meter and on Sundays are free days, you can park for free.

The Emeritus at Pleasant Hills is a pretty good place. They are Very friendly and wanting to help you out. The only issue was that the staff was short. I wish they would of sat down with us and discussed all the rules. Other than that this is a nice community.

overall everything was positive and good

We were really turned off by the fact that when we toured the community, it had only been open for eight months and the roof was already leaking. The carpets were all wet and there were parts we couldn't see because of the clean up. The room that they wanted to rent to us was at the far end of the hall. We only saw 3 people walking around.

I visited here and liked it, but it is further away than I would like. The staff were very nice.

Ratings were based upon my experience vs what I was expecting when we moved in. Visit often, and beware of the quality and the value price points. Facility is very pricey and makes enormous price increases and is no difference in the care or service received.

The facility is clean, the food is good, many of the working staff are excellent. The Agency workers, which are used frequently, don't know the patients as my sister was given all the wrong meds. The Administration is always too busy to answer questions or follow up on critical occurrences. Poor at returning calls. Activities are great.

The Director led me to believe that I could add a washer/dryer in the apartment I had chosen. But just 5 days before I was to move in, she called me to say that it wasn't possible, that I couldn't have a W/D in my apartment after all. I chose to go into a different facility. I also asked for a return of my deposit. She said that she would check it out and call me back on next day. She never called about refund.

In fairness, I have nothing to compare it to. They run out of food quickly for dinner. Overall I would still recommend Vitality Living Stony Brook.

My parents have been here for less than a month and I can honestly say the value is NOT worth the money. Dietary dept sucks; meals are not healthy (lots of pasta, potatoes/starches, chicken, hot dogs, fried foods, etc.) Dietary staff has ZERO training, consistently run out of food before last residents are served, food is not always hot ( luck warm to cold). Additional activities for Independent Living residents need to be planned; same activities practically every week. Bus needs to run on weekends; not just during the week. Residents here are awesome but need addional support from management on issues they have.

We like the facility. They can improve with their level of care and attention to detail - failed to give my aunt her blood pressure meds for weeks resulting in her getting dizzy, falling and breaking her clavicle

The staff was friendly and went out of their way to get to know the residents and provide whatever they could to make the living situation a good one. The administrative staff met daily so each department was aware of any health issues and tried to help. The chef went out of his way to ensure everyone had their favorite foods and he would make special foods if the resident wanted it.

The people distributing medication don't read scripts correctly so be careful if you're hiring them for medication management. Head of nursing [name removed]is not nice and doesn't return calls. The levels of care they add on for extra money are pricey for how little they do extra from the previous level. Same with medication levels. My grandma is charged extra from medication management level one now because she has eye drops. That's ridiculous. We plan to transfer her to a different vitality soon.

They could improve on everything, and based on the experience we had we would not recommend Vitality Living Spring Hill to other families

The rooms are not cleaned properly, floors are sticky, bathroom is constantly filthy, bad smell. Not enough lights in rooms. Staff doesn’t check on residents enough. Laundry gets backed up. They strip the bed and don’t remake it right away… I had to make the bed myself several times…Staff congregates in the center amongst themselves while residents are calling for help…several falls of residents…night nurse is horrible! They leave my father in his wheelchair in front of the tv for hours without assisting him to bed earlier. If he wasn’t in need of hospice I would move him out!