Vitality Living

We were told a lot things that are not happening and the communication has not been very good at all. We have had a couple major issues but other than that things are going ok. I would just tell others looking into Vitality Living or to those who have your loved ones here to make sure you stay on top of things.

We are very happy with the facility but they just sold so we are hoping nothing changes. The everyday care staff is amazing but the administrative staff is very hard to get a hold of. We just had thanksgiving dinner there and it was fabulous. We would recommend as long as nothing changes with the new ownership.

We chose this facility at the time because he had an early diagnosis of Alzheimers. We let him choose and he liked this one the best because the way it is set up. He is in assisted living and pretty much has his own apartment. The facility is very secure but it offers more independence. The meals are chef prepared and he loves the food, he has never had any complaints. Pre-covid they did a lot of activities with family and they would have special days for grand kids to come. Since covid, they have not been able to do that. They are going through a lot of changes, they always have new staff members. They will have a great team and then 6 months go by and every single person from that team is gone which is hard. I am frustrated with the covid protocols since I am not able to see my dad and I hope it gets back to the way it was pre-covid.

The people at Brookdale are fabulous and very friendly and they seem to care about the folks that live there. I'm impressed with most everything except for two things. I find it very odd that no one locks any doors ever. It just creeps me out. The other thing is if you enjoy food you may be disappointed.

I have toured just about every Assisted Living in Richmond, Virginia. Most were not elderly friendly when entering the building. Some had the elderly line up in wheel chairs just seating there looking like they were ready to pass on. Brookdale West is a breath of fresh air. From the moment we arrived it looked like home. Beautiful grounds. The front doors open automatically. That’s a plus for any elderly person. The interior was beautiful and pleasant. We were greeted as we came in. But most important of all, was Brookdale residence looked/were happy. No staging or made up, they were very happy. It was clean, staff was professional, caring and supporting of its residence. The rooms where nice size and clean. Medical staff on site. Plenty of activities for all residence. An awesome walking trail/garden. I would recommend this facility to me if I was looking and I would most defiantly recommend this facility to all.

We really enjoyed our tour of this community the staff were great they showed us all around and answered all our questions. This really is a beautiful place and has a lot of amenities for their residents. We did feel that the pricing was a concern for us.

Both of my parents lived here. My mother for five years and my father for eleven years. Dining room staff was my favorite. Very nice and accommodating. Nursing staff was just okay. Resident doctor was just okay. Business office personnel was excellent. The new director is excellent. Very kind and caring. Be an advocate for your loved one. Constantly check the room. Check for rashes, bruises and unexplained bandages. This is a general statement. Make sure the nurses where gloves all the time! Food improved over time.

My tour of this is community was a nice one. The community looked well-kept. From what I saw they do a good job with the cleanliness of the facility. The staff I met was friendly. It was a good experience,

Older metropolitan complex with dated floor plans but property maintenance better than average. Grounds and landscaping attractive. Food preparation/presentation better than average but variety limited. Cramped entry way not particularly welcoming.

We have had a very positive experience with Atria Park. They have a lot to offer. My Grandmother is still adjusting but is doing well and she has made some friends. They do a lot of activities to keep the residents busy. The food is good. The people there are very friendly and nice, the staff and the other residents. The only drawback is that they could use some more parking spaces for visitors. When the lot is full visitors then have to park in the dirt lot.

They only had 3 choices for lunch others while others had 5 choices. They only have 2 slots for visitors parking otherwise you have to find a meter and on Sundays are free days, you can park for free.

The Emeritus at Pleasant Hills is a pretty good place. They are Very friendly and wanting to help you out. The only issue was that the staff was short. I wish they would of sat down with us and discussed all the rules. Other than that this is a nice community.

overall everything was positive and good

We were really turned off by the fact that when we toured the community, it had only been open for eight months and the roof was already leaking. The carpets were all wet and there were parts we couldn't see because of the clean up. The room that they wanted to rent to us was at the far end of the hall. We only saw 3 people walking around.

I visited here and liked it, but it is further away than I would like. The staff were very nice.

The staff is top notch. Very responsive and kind. Activities Director and her calendar is perfect. Something for all. The food is not great. Odd food pairings, nothing is consistent. The place needs new carpeting and new washer and dryers.

Well, they have a beauty shop/nail salon but have yet to open. Not happy about that. They have had a lot of employees leaving. Somethings wrong.

Ratings were based upon my experience vs what I was expecting when we moved in. Visit often, and beware of the quality and the value price points. Facility is very pricey and makes enormous price increases and is no difference in the care or service received.

The facility is clean, the food is good, many of the working staff are excellent. The Agency workers, which are used frequently, don't know the patients as my sister was given all the wrong meds. The Administration is always too busy to answer questions or follow up on critical occurrences. Poor at returning calls. Activities are great.

The Director led me to believe that I could add a washer/dryer in the apartment I had chosen. But just 5 days before I was to move in, she called me to say that it wasn't possible, that I couldn't have a W/D in my apartment after all. I chose to go into a different facility. I also asked for a return of my deposit. She said that she would check it out and call me back on next day. She never called about refund.