Vitality Living

The people distributing medication don't read scripts correctly so be careful if you're hiring them for medication management. Head of nursing [name removed]is not nice and doesn't return calls. The levels of care they add on for extra money are pricey for how little they do extra from the previous level. Same with medication levels. My grandma is charged extra from medication management level one now because she has eye drops. That's ridiculous. We plan to transfer her to a different vitality soon.

They could improve on everything, and based on the experience we had we would not recommend Vitality Living Spring Hill to other families

The rooms are not cleaned properly, floors are sticky, bathroom is constantly filthy, bad smell. Not enough lights in rooms. Staff doesn’t check on residents enough. Laundry gets backed up. They strip the bed and don’t remake it right away… I had to make the bed myself several times…Staff congregates in the center amongst themselves while residents are calling for help…several falls of residents…night nurse is horrible! They leave my father in his wheelchair in front of the tv for hours without assisting him to bed earlier. If he wasn’t in need of hospice I would move him out!

The director doesn't exhibit great listening skills, has a passive dismissive tone. The environment is safe but lacks the variety of enrichment and outdoor space I'd like to see in the memory care unit. I take process not completely transparent at onset and upon the decision/move-in process; we felt a bit misled in hindsight. Convenient location.

Head of Nursing, assuming she is still there, was wonderful. Willing to work with us in an emergency situation, they were extremely flexible, Director was a gem.

I wouldn't recommend it right now. I think they are trying to improve, but they have a long way to go. We picked this community because of the location/convenience. "Offered" a lot of what we were looking for.

My husband was accepted into the Vitality Memory Care unit. Unfortunately, he got covid 3 days before transfer from rehab to MC. He was in rehab an additional 2 weeks as he was weaker after covid. On reassessment by Vitality staff, due to his agitation, I was told they could only accept him if I paid a sitter to be with him 24/7. I was refunded about half the money I had already paid, because the room had been held for him. Hope this helps someone going forward.

There is! But I also want to say that it was amazing like the first month, then the head of the place got hurt really badly and everything just went downhill from there. It took them a while, but they hired a really good girl that manages the place. Her name is [name removed] and I have loved her. She literally had to redo the entire staff from top to bottom so it's been a challenge, but she has been super open with us about that and we have embraced it. We were going to move him in the midst of all that, but we gave her time to fix all the things and has been great. And my dad is really happy there and we are happy now also.

The management team and staff really care about the residents but their processes let them down. My Mom was comfortable there but largely because my sister and I were with her for a good part of every day. There is a significant issue with their call bell system which leaves people who need assistance without it. Like all healthcare facilities they seem understaffed which often meant significant delays in delivery of meds. Overall the people were nice and capable but a lot of time they were at the mercy of bad processes and staffing gaps.

The place has really gone downhill since becoming Vitality. It looks nice, some of the staff are great, some just do what they have to to get by. My Mom now pays $[removed] a month for apartment and "nursing care", medications distribution. She gets meds twice a day. PLUS, meds are an extra charge. The technicians/ nurses aides turn over frequently. I don't feel like they check in the residents unless the resident uses their call button/ necklace. Some of them can be pretty rude to the residents. I have been in my Mother's apartment and them not know I'm in the bedroom folding clothes. They have come in saying "what do you want now?" I also don't feel like the "higher ups" listen to my concerns.

Staff is a rotating door. Every week is someone new there. The dining room is FILTHY! Should be the cleanest place in there other than the bathrooms.I believe they try, but they can do a whole lot better. The admin staff should not allow the floors to get so nasty. Just filthy. Now I know why their prices are the lowest in town. If I could afford to move my mom I would.

The individual units are really nice, and live entertainment is good and frequent. Dining hours are too early and the food quality is generally poor. Occasionally there are very good meals, but that is the exception. It excels at independent living. Staff are generally very friendly and helpful. Particularly the bus drivers and maintenance. Residents are friendly.

Inconsistent quality of service due to significant turnover in leadership. There has been 3 executive directors in 9 months and 3 head nurses in 9 months. There has also not been an activities director for 6 months.

Sometimes, other residents walk into his room and nap or use his bathroom . It upsets him immensely. The staff tries their best to prevent them from entering his room, but sometimes they are caring for another resident. They actually moved one gentleman to another wing because the situation had gotten out of hand. They try their best. I have found the staff caring and respectful. I like my loved ones caregivers very much. Overall, I would highly recommend Vitality Living Lake Forest to others looking.

It's ok but what we were told and what I am seeing I am not happy. Not sure I would recommend.

Professional to client families but care to client some what lacking. My brother said they didn't care how he was handled. But they responded when I got involved. Sales manager takes personal involvement with the new clients, and executive director responded immediately to problems which comes up. There medical team needs work on dealing with very old clients. They need to learn to have patience. Over all best place my brother lived, but only for a short time

There is a lot of construction going on right now and the place is a little not like it should be. I would give about a 3 even they are doing their best to take of us. We are short of servers which does not help and the food improved a great deal. I can't enjoy it because I'm on a low sodium diet. I'm comfortable in my apt and enjoy it. There isn't. Much activities because of the construction. Even though with all that's going on, it still operating the best that it can. Sorry I can't be more informative.

My loved one was previously a resident at Vitality Living Spring Hill. We had a problem where the facility required an outside person to be with my loved one 24/7. The daily cost for outside assistance was an extreme financial hit and we ended up having to move my loved one to a different facility.

I think if you are a well resident, it's fine. They assured me as my mom's cancer progressed that they would be able to meet her needs. This was untrue despite multiple meetings with them. They were short staffed and some of their aides were lazy. There were a handful of employees that were excellent. Once my mom was on her comfort medication, I could never find a nurse to administer it in a timely manner. I truly feel her passing was not as peaceful as it should have been. It was truly awful to see her struggle. Of course after my mom passed, they tell me that hospice needed to write the orders to allow the family to administer the medication. They were going through a company change. I hope the new company makes a lot of improvements.

[name removed] also had Parkinson's and they usually gave her Carbidopa Levodopa at meal time instead of at least 30 minutes before meals. She also had sundowners with her Alzheimer's and was taken to the ER 7 times in 7 weeks. No balance and no memory was a lethal combination. She really needed to be in a skilled nursing unit instead of a mind care unit. They discharged her and thankfully I was able to get her into [name removed] where she was under Hospice and skilled nursing. There are so many things she went through it's hard to explain all the details of her care. She never stood a chance.