Vitality Living

From the move-in until the final days for my friend [name removed]I can not say enough good things about The Hearth of Franklin. The Facility is warm and inviting and a pleasant place to live as well as for loved ones to visit. I always felt [name removed] was well taken care of and loved. I felt confident That she was safe and that her needs were met. The staff went above and beyond caring for [name removed]. I was always amazed at how well they attended to the resident's individual needs. I can not thank everyone there enough for making her last home ….truly a home.

Vitality is a great place to live! There are plenty of activities to keep me busy, social activities, games, exercise classes, art projects and bible study. There is a wonderful pool , pickle ball, horse shoes and shuffleboard. There is a grill at the pool area that we all can use. My dog really enjoys the dog park, a good place for her to run. There are sidewalks and street lights which makes walking her at night easier. All maintenance is taken care of by our great staff. This is good for me because I am on my own now and wouldn’t know how to change the batteries in the smoke detector or the filter in the space above the garage. [names removed]have always addressed my concerns professionally and handled any problems quickly. I would recommend Vitility to any senior looking for a great place to live!

We moved here [date removed]. From start to finish, the moving process went smoothly because of the helpful staff. We have an incredible amount of room and the facilities work well. If an issue develops, we get a work order and the tasks are soon performed. Housekeeping does a great job cleaning once a month which is a major benefit we have here. We have quite an array of activities from which to choose. The leaders do an amazing job creating activities that appeal to different interests., Everyone can be as involved in social activities as they choose. There is no pressure to take part. Our favorites are the opportunities for exercise.. Our Director and Sales Director are wonderful. They care about the residents and are always available to listen. They go “ the extra mile” to meet our needs. We consider ourselves blessed to live here.

The food is really good. They have been very good. We picked this community, because it was close and looked nice. I would recommend to other families.

Every person from the "CEO" to custodian left me feeling as if they had my loved one in their good care and keeping. Pros: Friendly and considerate staff (sometimes the Director would drop what she's doing to address a concern, Care plan that addresses the whole resident (mentally, physically, spiritually); Conscientious re cleanliness (soiled linen & clothing washed expediently, seldom mal-odor, quick re spills, etc.), Visitors that provided entertainment, etc.) Cons: More staff per resident ratio (would alleviate subtle hints of frustration, by caregiver, with some residents for their inappropriate and/or challenging behaviors), More attention to building & grounds upkeep (rear of building area looks less maintained plus cobwebs around entry doors)

Overall this has been a good experience for us. They did have some turnover at the Director levels, but seemed to have settled in now. The caregivers have been very good. She is in a safe place; is eating well; and is taking her medication as prescribed.

I toured this facility and I liked it. They have a nice and large dining area, cleanliness was good, everyone was friendly. It's a pretty big facility. That made it not such a great fit for my loved one, but still seemed like a very nice place!

Our mother spent almost 5 months at The Hearth, both independent/assisted living and memory care. The staff is extremely caring and attentive, and they listened to any concerns or requests that came up and addressed them immediately. They went out of their way to make her feel like an important member of their community. She was able to go to a daily exercise class (even though she used a walker to get around), which was a huge benefit, as going out to physical therapy was almost impossible. The staff went out of their way to call her by her first name (which always impressed her and made her feel special. They would often make a point to ask her questions about how they could make her stay there more comfortable and pleasant. I spent a lot of time there and saw how much they care about their residents! We feel very lucky she spent her time at The Hearth.

I'd tell my friends how caring the staff was & how well they paid attention to my mom & her needs. How friendly & involved the admin team was with my questions or concerns. That & it was close to my home. The following could use improvements: housekeeping was sometimes behind but nothing terrible. Just dusting or vacuuming not done. Communication was excellent- the facility was close to home so I was in front of the staff all the time. 3 meals & snacks - & yes - they were able to choose - my mom always wanted soft boiled eggs for breakfast & they accommodated that request. I don't know if they actually had 'menu' choices but I know if she didn't like something they got her something else.

The convenience of how to enter the facility is great, everyone is just so friendly. I visit at least 3 times a week and I never have any problems. All of the staff are tremendous, we could not be happier with them. The quality of care so far has been great as well. The value for the money is excellent. I would highly recommend Vitality Living Spring Hill to others looking.

Very caring community throughout from the Director to the assistants and kitchen staff. Extremely happy with them

Our experience at Vitality Living Lake Forest has been all good. The staff are a personable, kind, and understanding. The facility is lovely and clean. And the food is excellent!

We really like the activities and involvement by the activities director are outstanding. Like to see the residents engaged.

The activities director at The Hearth at Hendersonville does a great job. I called one day and my loved one rushed me off the phone to play a game with other residents. She always has little crafts in her room that she has made during an activity. She is always doing things! The location that she was at before, she really didn't do much of anything, unless she was at the nurses station, but at this community she is actively doing things and having dinner with her friends, etc. The staff communicates with me regularly about the status of my loved one. Sometimes I will walk through the door and the staff will tell me something that has what happened. Like if she had a rough night, or she did something funny. When I leave, I know the staff care about my loved one and that they take care of her. They listen to her and respond. An answer to prayers. The cleanliness is off and on. There are some days are better then others. Everyone is very very friendly, staff and residents. The reason I chose this community is because the people are downed to earth and friendly. They like where they are. The hominess of it is what made the difference. I wish they had a larger variety of meals, but she could be in a controlled setting. The food is good, but wish it were better. They have choices, but unsure of exactly how many. They have asked her what she wants on occasion and they will make it for her outside of the regular planned dinner. So they really go above and beyond!

Everyone is so nice and helpful. It has been really nice for my dad to have his own space that he can call his own, yet also be able to interact with other people. It would be nice if the food were less mass produced - it's currently like cafeteria food. But I feel like that's pretty common with assisted living.

I moved in 3 months ago and so far have not been disappointed. I'm 103 years old, but still active. Very friendly and helpful atmosphere.

I've had excellent care during my recovery from a hard fall. Because of physical therapy, as well as a Doctor's expertise, I'm now mobile. I play the piano for church here.

The staff is wonderful, caring, and supportive. There are activities, if residents wish to participate. The housekeepers are very dedicated and do a great job. We would definitely recommend Vitality to anyone who is in a position to use this type of facility and to family and friends.

We really like this facility. I think what makes it different is the staff themselves and the staff to resident ratio. You hardly ever see anyone struggling or going without help. The staff knows all of the residents by name and are very kind. I feel great about the staff here and their experience. I've only seen a help wanted sign once, turnover is next to nothing. Some of them have been here since the facility opened and others for several years. They offer my brother a very protected environment. I'm comfortable with them managing his medications also, which was hard for him to do when he was on his own before moving here. The food is excellent, I've eaten here several times. They have a lot of activities and my brother is happy with them. They also have morning and afternoon exercise classes daily. It's very clean, both the facility and his apartment. They allow pets as well. I would absolutely recommend them to family and friends.

The facility, though fairly large, feels small and homey. The people & residents are friendly. The residents are dressed & well put together & cared for. It fits nicely into the Richardson neighborhood as many residents lived nearby in houses or have children who do now. The rooms are a good size. They had a true 1 bedroom we were looking for. And all care is included, there is no scale for services. The price is reasonable compared to others in the area & just felt like the place for Dad. Good tenure of the staff as well. Dad says the food is good. There are activities but he hasn't tried any yet. I would recommend them to friends and family.