Tutera Senior Living and Healthcare

[name removed] the admittance coordinator was very rude to me when I wanted to place my father there at rehab. I thought she was bipolar, one minute she was happy, the next she was horrible. I then met with [name removed] and she wasn’t very professional at all. Those two people gave me a horrible experience and I would not recommend the facility to anyone. After talking to a friend I learned that I wasn’t the only one who has had a bad experience there. I would pass if you are considering this place.

I had a short experience with this community. The way they chose to evaluate my father was by calling a community he used to live at. We did not have a good experience in this community. So I was confused when they didn't take the time to come visit my father, and evaluate him themselves. I didn't think that was very professional.

My step mother and I are very disappointed in the level of care and the condition of the facilities for when my dad was staying there. His bed was broken, his call light wouldn't work, the light over his bed wouldn't work - finally had to go to reception desk at front office to specifically request maintenance assistance. One day my step mom walked in and my dad had ants crawling on him, another time it was noticed there was black mold growing under the window. When they moved him to a new room several of his personal items went missing, i.e., electric toothbrush, electric razor. Often he was not clean when my step mom came to visit. They never helped him find his teeth when they went missing - I usually found them in a pants pocket in the wash when I picked it up - which meant for days he went without them. He lost over 20 lbs during the several months he was here. We also had questions about the billing but no one would ever contact us back - even after sending a long letter and requesting the courtesy of a reply. We believe the billing is incorrect but paid it because there was a $250 a month late fee for unpaid balance. Horrible experience. BUT the care staff were wonderful, caring people - just understaffed and overworked.

This is not a place for anyone to live, staff always walks out within 6 or less months. Price changes monthly and large one if you move out. Bad food - bad staff and the one charge has a temper, she her make people move in just 8 hours. If you do not believe me just live there and see. There Boss Jackie is unruly ----do not make her mad, it will cost you dearly. VERY TRUE

We did not have a good experience with this community. They did not care for my father and his needs well at all. The management is not very good here. They are not good at responding to my concerns. I feel like they are not very honest and are hiding things. Their skilled nurses do not have licensees. Also we had some insurance problems. They lied to my father and I would never recommend this community to anybody.

Another new Director-huge turn over in staff and still not managed efficiently. After 6 months someone tried to make the ground level outside of the patio area- it is a joke...it is worse than it was. Still no security cameras on premises. Very poor customer service AFTER you move in! Promises never fulfilled-rude comments from the staff, and NO RESOLUTION TO THE BREAK IN!

My mother was there for six years. Unpredictable staff and services. Insensitivity to the residents. Treating them as children. Focus on medical not emotional well being.

Out, horrible reviews and no on site care physicians

Sometimes no one would eat the food, sometimes I think they try to make too fancy of food. I did not like the management, they try to take control, completely. They would change the medication, without my permission, or even informing me. They would make her wait over an hour for pain medications. If you are dependent to have them take care of you, I wouldn't go there. They were very rough with putting her in bed. She wandered and was gone for half a day before they even noticed. I told them that we needed finger foods and they said that's they were giving her, but it was spaghetti when I saw it, that's not finger foods.

Probably too far for me and relatives who may visit. Very good follow up calls. no

My mom was in the independent living and then skilled nursing, the independent living wasn't too bad, but the nursing place I wouldn't take a dog to. You could walk in the door and my mom was just laying there all day, you could smell uring and they weren't checking on her. The food was terrible and she had to send the food back several times. There were so many times when the food was literally unedible and most of the times when she was sitting in the dining room and people would just complain about how bad the food was. I would be there 5-6 hours just to make sure that she got the basic things she needed and was taken to dinner. That place was terrible, I was having so many problems with them, I was just disgusted. My brother and sister had a meeting with them and absolutely nothing got accomplished from that. The independent living wasn't too bad but the skilled nursing was terrible. Somebody from medicare needs to investigate it because I think it's just one big scam.

They were medicating my aunt so she couldn't get out of her wheelchair without falling, they lost her wheelchair...we had a very difficult experience with them. They didn't keep up with things nor were they very good about seeing her and they had her on such an extreme amount of medication. The doctor she had there probably perscribed the medication based on what they were telling him and they probably just wanted her sedated so they wouldn't have to care for her. I would not recommend that place to anybody, we didn't even know what all she was on until we left there. They also wanted us to provide 24 hour sitters if we kept her there, and I think that would have been an additional 20 dollars an hour which we wouldn't have been able to afford. The medication thing became quote an issue and the fact that they wanted us to provide sitters.

Very run down looking. needs a new paint job. Not a good location for my parents

After visiting a friend who had been moved there, what I already knew to be true was confirmed. Call lights go unanswered for LONG periods (15 to 50 minutes!!), bathing/grooming is ignored for days on end, residents are left alone far too long when the shouldn't be, meals are sometimes not delivered to rooms and if they are - placed out of reach of residents who are unable to move about easily. This resulted in my friend losing nearly 15% of his admission weight in less than 2 weeks. I would not recommend this place to anyone!!!

So happy my mother is finally out of this place.

The care was not what we were told it would be! Memory Care was amazing and the staff was fantastic with the care my mother received. The staff on the assisted side was never to be found and the nurse who was in charge, [name removed], was incompetent! Surprised she is in the role she was in! Would not recommend!

My mother was a patient in their rehab unit in the middle of Feb. She received horrible care. She has chronic diarrhea part of the reason she had been in the hospital and had not been given her medicine for 4 days. When I asked the nurse he would not look and me and just said they were still waiting on it and didn't know why she had to have the certain kind. I said it was drs orders and had we been notified we would have gotten the medicine. He never apologized or even got up out of his chair. She did not receive a bath the entire week she was there. Now I see they have had multiple COVID patients and deaths. No surprise. Staff would cross train which I get but they would help my mom to bathroom with norovirus and wearing their kitchen apron and then got back to kitchen. I have been a nurse for over 35 years and have never been so disappointed. Especially with the nurse that wouldn't even get up out of his chair. Luckily we got my mom out of there within the week and transfered her to a wonderful facility in Shawnee. She is home and doing well. My heart breaks for the other patients.

My siblings and I removed our mother from Brighton Gardens 10 days ago because this place is a “hotbed” for the Coronavirus and management hid the risk from residents and their families! The executive director failed to properly communicate via email and phone with us . Thank goodness for the Freedom of Information Act and the Johnson County Health Department - otherwise our mother might not be alive today! When we got the true number of positive cases and swathes, we confronted the ED, but were told that she didn’t know how many cases had been identified at BG. We told her how many cases that BG (she) had reported to JCHD and then she admitted they had a problem. Because none of us lives in KC, it took us 2 days to move our mother out of BG. Trust is an important quality we look for when we consider a long term care provider. I hope others will consider this and failure to communicate when looking at BG. I would have rated BG a “0” if it was an option.

My Mom went there after a fall and hip fracture. While she was there she fell and broke her other hip. She has a very deep bed sore and I was told it’s so deep it will never heal. She also had so much fluid in her leg at one point that it began to leak out. I had to ask how they were treating it then cream was applied and her legs were wrapped.Also, they made us believe that she was making some progress in therapy but when she got home she was not even strong enough to stand. Why would they lie? Terrible facility! Do not take your loved one there!

This is just a review of the rehab facilities. My father was sent here from the hospital after a bout of pneumonia. They never respond to the nurse button. This is our fourth day. We pushed the button 25 minutes ag6. Still waiting. There is currently a woman across the hall calling "will someone please help me!" No response. I can't leave my father because of his dementia or I would help the poor woman. Don't send your loved ones here.