Tutera Senior Living and Healthcare

One of only two elevators has been broken down for over a month forcing everyone to walk around to the only working elevator, which is overloaded, and causing long waits. Maintaince is almost none existant. You will find holes cut out of wall paper and sheetrock for various repairs and the cut portion put back in place with no attempt at proper repair. The dinning room has a wall in the north west corner covered with black mold on the outside ane the repair was to only plaster over it not to replace it. Then there is the the meals, if you like food that is not propely cooked, or over cooked and is lower quality than any fast food place that you can think of, this is the place for you!

Very nice facility. MOstly for independent living 1/5 of facility was assisted living of 100 units. Memory care unit looked like a stepchild in comparison to the rest of the facility.Expensive for what was the memory unit. No activities for memory care basically 'because eating is such an experience that it takes 1-1 1/2 hours per meal'

It was not what I expected and felt like i was in an older type nursing home in the rehab.The independent lvg. areas looked pretty but 3floors=confusion and too closed in,disappointed.

They're very friendly and the value is average based on the other ones I looked at. For the care, they're somewhat disorganized and they don't communicate it well to the residents so it's not that they don't have care, they're just disorganized. My dad was in the memory care and 10 days in he became very confused. He was mistaking another resident for his wife. They felt he was a safety risk and sent him to the hospital for a psych evaluation. When he go to the hospital he wasn't exhibiting the same behavior so they wouldn't admit him and Bridle Brook would take him back so he ended up at a nursing home 50 miles away. Eventually, another hospital changed his medication. Now Bridle Brook wont take him back because of the behavior issues even though things have changed. They're not even willing to assess him. There seems to be a disconnect between what they say and being able to work with us on the care. The assisted living, which my mom is in, is disorganized. I would like it they would take more time to provide one on one orientation when a new resident comes in to help them understand the procedures and how to take advantage of their new environment.

since no dinner or lunch meals included and price did not seem to reflect that, I believe this is out of the running. Mom was not particularly impressed. Kitchens quite lovely, esp if you do lots of cooking, but I don't think she would need anything that extensive.

Long story but my husband had a massive stroke in June and did acute and skilled nursing rehab then ended up in the hospital again in Oct and did skilled nursing again. We chose Monterey Park in Indep because they rated well on rehab. Let me tell you, if your loved one is at all a complicated recovery with their disability, don't go to Monterey. He has wasted a month of his rehab time with them. Time is precious when you're trying to come back from a stroke. They were only interested in teaching him to stand and sit. He needed to be walking! [ [Name removed] was MUCH better at working to improve his lot. At least once he gets home, he will have Village Home Health ([name removed]) coming to the house and working on getting some function back. Not just teaching him to transfer from one chair to another. The rating system doesn't cover rehab which is my only bad grade for this facility. The CNA's, nurses and office staff are great. The rooms are lovely and the food is marginal. Cant rate value, his insurance was 100% pay.

Our Mom lived in the independent area and it was nice. Once she was moved to assisted living all went down hill. She ended up having bowel incontinence which happens at this age and the forum staff did nothing to manage it work work with her to improve. Siad they didn't have the manpower and she must move again to skilled nursing upstairs for double the cost and a tiny hospital style room or hire in added help for 12 hours a day. We ended up leaving and moving to another assisted living who is working with her to control incontinence with diet and scheduled toileting. Unfortunate how she was treated.

I toured here while looking for places for my loved one. The thing that stuck out most for me was the bathroom doors here. I don't feel that they are meant for old people. The doors are pocket doors that slide in and out. You have to put your finger into a crevice in order to get it to open, and there really is no easy way to do this. For something so important, they should make it easier for residents to use.

hi..my dad, rest in peace, recently passed and feel he would've lived for some time..10-20 years..longer had it not been where he went after breaking his hip..this charade known as church creek.. ..he wasn't on the nursing home side, but the healthcare/rehab side after breaking his hip..yet, i feel that if they permit this scathingly [Removed] behavior on the rehab side..then who is to say it would be any different in similar situation on the nursing home side.. ..quite frankly, i despise being the bearer of bad news and my mother doesn't believe in lawsuits, otherwise they would've had a monster one on their hands and [Removed], to boot..yet, my conscience compels me to shed light on this, to say the least..this unprofessional, exploitative way he was treated..yet, still feel he would still be alive today, if not for blatant disregard pertaining to the way 1)his hip stabilizer contraption hadn't been on the wrong way as directed..which, i wasn't aware of until almost a month into..subsequently, reducing his mobility after healing from it being on when it shouldn't have..ie. laying down and overnight causing his hip to heal up crooked..so when he came home he was pretty much wheelchair/walker bound and couldn't get the exercise that he needed for lots of reasons and deteriorated a lot faster from there. 2) awful bedsores from not being cleaned properly after defecating. 3) unnecessary tests ran on him [Removed], when they didn't run the tests they needed to, as a result not catching his liver enzymes skyrocketing (INR) test?..in which, his levels were around 30 and should of been more around 2.. ..i do realize he was a 'difficult' patient, but that doesn't give them the right to run frivolous money making tests instead to support sinister bottom line at the expense of the ones that should have, not to mention my dads life..very disturbing..we are grateful to have gotten him out of there when we did..December '15, or he would've passed two Christmases(tearing up) sooner.. ..its just very disturbing the lack of compassion and caring they had..maybe part of it was not enough staff, yet still doesn't excuse and find hard to believe..but still doesn't excuse at the expense of patients or should i say inmates.. ..they day he 'escaped' he was swollen like a watermelon in both legs(pitting edema)..all the way (50lbs overweight-water) almost up to his heart..this is very difficult for me..that it took a life threatening emergency to save him, at least for another year or two..because he wouldn't of made it if we hadn't of that day.. ..i can go on n on..yet, it doesn't make me feel one one bit better doing so..only adequate closure..

Walked in and lady at front desk not friendly, felt like I was bothering her to ask questions. It was during meal time and walkers were blocking hallways and lobby area. First impression not good...we won't be returning. Asked if there was medical services and was told "on certain days" ???? We really wanted to consider this as a home for our Dad.

Communication and follow through have been challenging. They say the right things but then I have to ask repeatably. Food is ok but limited choices & not always practical for seniors ( chili is on the menu but not chicken noodle soup). Extremely limited male staff especially for the number of male residents.

They told me they could provide care for my loved one. After 1 week, and after I purchased furniture for the apartment, they told me they could NOT care for him.

Honestly, this place is disappointing. The two girls that work in the morning seem overwhelmed most of the time but I know they’re trying their best. There's no real sense of warmth or genuine care-just rushed interactions and a lot of waiting around. I’ve tried to talking to the director and she’s always puts and tells me she’s too busy. The living spaces are outdated and not well-maintained. Cleanliness is hit or miss, and food is pretty good. I can tell the cook she’s trying her best to meet everyone needs. If you're expecting nutritional and well-prepared meals, you won’t be let down. Activities are advertised as engaging, but they're mostly a way to keep residents occupied rather than offering anything truly meaningful. There's little effort put into creating a welcoming and enjoyable environment. Once I find a better facility I will be moving my love one out. Overall, if you have other options, take them. This facility needs major improvements in almost every area before it can

Have them close the memory unit down. I would not recommend anyone to use their memory care unit.

This place is under investigation for rights violations I left because I couldn't take no more crap nurses are quitting left and right because of intimidation and scare tactics. It's not a healthy place to be .don't send your loved ones here go somewhere else

I don't know how an unstable facility can get high reviews. Their sites are outdated and inaccurate. They fluff their tours and even promise outside their contact agreement, but then fall back to the contract when they cannot fulfill their promise. The facility has had construction before [name removed] and then not finished. They have been under bankruptcy and resale in only a handful of years. Please do not let your loved ones be lied to or you be led to believe your loved ones are lying.

My grandma is currently at this facility, she fell the other day and the nurse told her “I don’t want to do paperwork if you fell, because it’s a lot.” As my grandmother is laying on the ground. My grandmother will press the button for the nurse and it usually takes a nurse an hour if one even comes to see if she needs help. This facility needs a better director of nursing, the staff needs better training and to be kinder to their patients and the families coming in.

Our Mother with dementia was there twice. Both times she fell and required an ambulance to take her to the hospital with injuries. The first time, her granddaughter found her in the bathroom floor, upon finding her she called the nurses station and it took 20 additional minutes for someone to show up and finally decide to call an ambulance. Today, she was found in another patient’s room laying on the bathroom floor with a head injury, again, no idea how long she had been there. Ambulance called again, we were notified that she had been taken but no one escorted her as a dementia patient. While inquiring with the nurses what had happened, we were informed she didn’t really belong in that facility. They do not handle the dementia patients and she should be on a different floor. Please use caution! If I could give it a zero I would have. Please note: no shower for 5 days.

I toured this facility and was so impressed I requested a transfer here following my Total Knee Replacement Revision surgery. The care and attention at this facility is almost non existent. Non of my regular medication was given. I was told it is normal to wait 24 or the next day for meds to arrive. I did not have pain medication for hours. No one checked on me. No one knew how to fill the ice machine to keep my swelling down. No one answered the call button. I had to shower holding on to my walker because their was no shower chair. There were no towels so I dried off with my tshirt. I could not get them to confirm my need for warfarin I got no medication and my INR was 1.0. Dangerous for throwing a clot. My only meal was beef and I tried non stop to get someone to answer the call button. I cannot eat beef. I have had my esophagus stretched twice. I can choke on this. There is no compassionate care at this facility. My daughter took me out in less than 24 hours.

They lie, they raise the rent too much. The don't fix things that are broken. They said she could move in [date removed] it wasn't ready, she couldn't get in until August and they charged her for July. The place wasn't clean at move in. They said she didn't pay the community fee but she did. I was there!! I will NEVER recommend this place to anyone! She is moving out. They are not helpful at all when there are issues with the bill or maintenance.