Tutera Senior Living and Healthcare

Overall we are pleased with Rose Estates. It is clean, food is good and staff is friendly and welcoming. My issue right now - Mom cannot put any weight on her left leg because of a fractured hip. She has had to wait for help to assist her in getting off the toilet - one time was 30 minutes and another 25 minutes. I understand that the help might be busy with other residents, but I think that is way too long. Is there enough help? Mom is paying for Level #2 Assisted Living Care. I don't have any details in front me as to what that covers.

Having to make a decision on whether or not to put your love one in an assisting living facility is probably one of the most difficult decision a family has to make. I must say that we're still not sure we chose the right facility. The facility is very short staffed. English is a second language for the majority of the staff and I believe that's has a lot to do with pay. Definitely not enough RNs. We would give this facility a failing grade for activities. A monthly calendar list all sorts of games and activities; however no matter what time of the day you visit the residents are assembled in the front area around a television. This is day in and day out. It's really depressing to watch. Prior to putting my love one in this place, we visited several adult daycare and I was amazed how the staff engaged the participants in different activities for hours. From arts & crafts, chair exercises, singing, bible devotion, etc. The majority of the staff works very hard. They're friendly and seems to be attentive to the residents. We believe this facility has an executive director; however that person hasn't formally introduced themselves. Maybe our expectations were set too high as We were hoping to have a peace of mind. Instead we're still left wondering if this is the right place.

Friendly staff, residents mostly seem happy. Rooms are small but option for larger room is available on C wing. They seem very flexible to individual needs and are very accommodating to personal preferences.

I thought this community looked and felt like a clinical atmosphere. I was walked through what seemed like a back way, I saw the medical part of the facility. I did get to see the living areas but not much. I did not get a warm-home feeling but the people and staff are nice.

Mom is doing pretty well at this community. The staff are nice and very accommodating. The food is good the only issue with it is sometimes they are late getting the food to the residents on the weekend. This community does take medicaid. There is a urine smell when you first walk in but you do not notice it when you have been there for a while.

We are struggling to get the necessary attention for which we chose Rose Estates and were assured was available for our mother. We are disappointed in the care provided and frustrated by the lack of effort on the part of the Rose Estates staff to meet our needs at this time. We hope this will change but right now it is up to the family to monitor her needs and respond to frantic calls for help from her which are the result of failure of the staff to be monitoring her medical needs.

The turnover of staff had suddenly become an issue after years of consistency, friendliness and great quality of care. One could feel the happiness and family-like atmosphere in the halls, but they lost their manager to retirement, their cooking staff all left (food quality has completely deteriorated) and their fantastic handyman who practically whistled while he worked also left. Newer staff members do not have the training they need to deal with the elderly. Some (not all) staff members are cranky, disrespectful, and, in fact, downright bullying and rough with residents. Hopefully this is just a temporary issue and they will get a grasp on all of it, but for now, the family atmosphere and cooperative team feeling and support have not only declined, but reversed. This is a lovely facility and until all of the recent turnover of staff, we have been extremely happy with the care offered at Rose Estates. There are still staff members there who are wonderful and amazing, but they appear to be frightened or intimidated and less enthused about their jobs.

Overall I think Fieldstone Place is a nice community. The facility is clean and well kept, and the people seem friendly. My only complaint is that the communication and follow-up really drops off after you sign the paperwork. I'd appreciate the same level of service and communication after the sales process is over.

The staff members working at Amelia Place are very friendly with everyone and their food is really, very good. It does take a while for the maintenance team to get around to the residents' repairs though.

I am worried all the time. She is having problems adjusting. Some of the people are very nice there, which is good, but the accounting department has not been good, like billing and all that sort of the thing. I feel like she is being taken care of, but I don't feel like they are that accommodating to the family. I just feel like i'm in the dark about somethings. It's a nice place, but it hasn't been the best. There just isn't enough feedback.

When we moved my parents in there we had no one to greet us and give us an orientation. We didn't know how the laundry worked or what time meals were. That was hard because I had to figure out everything. We were just left there sitting and not knowing what to do. The elevator has been broken for 2 weeks. We're stuck upstairs because my dad can't use the stairs. The medications seem to come a different time everyday. There is no set time. My dad needs his pain medication before he goes to sleep. Everything else has been good. The staff seems nice. They just need more consistency.

We've used them a few times for respite care and my experience with Hope Memory Care Center has been a mixed one. The facility itself is very nice, it is new, clean, and well kept. However the aide staff just really seem like they do not want to be here, they aren't particularly friendly or caring. Also, Mom's room was never ready when I would bring her for the start of her stay, there was always some aspect of the room they hadn't quite finished working on. It is also worth noting that not every room in this facility has a private restroom.

We are getting new staff and it's getting better. Some of the nurses have been kind of nasty. The community has been trying to work with us. It's very fair, what you get for what you pay. They are very attentive to mother, I don't worry about her care, but they aren't real understanding of the family. They have just left us to fumble around, and don't do a very good job about communicating with the family, about what to expect. They have a wonderful activities director, but on the weekends they could do a bit more. Hannah was very sweet to my mom. She likes the food, I would give it a five, but I think the eating area could have been a little cleaner. I heard a lot of good things about them, but so far I haven't been really impressed.

This although sounding very nice was a no go for Mom as to the distance from my home would be about the same as Bellevue.

The staff are real friendly. I would like to see them have more activities, the dining room is off limits in between meals. Some more space for activities would be nice. There is a lot of isolation, they just eat and go back to their rooms. The food seems to okay. They do have a few activities, but we thought there would be a lot more.

Very nice, very long, and would require quite a bit of walking. The place seemed dark and the residents did not seem engaged.

I thought they did a good job overall at this facility, unfortunately it just wasn't a good fit for my loved one. The facility itself was beautiful, well kept, and clean, and the staff were all very kind and caring. The problem here was that most of the residents were at a more advanced stage in their memory care needs than my loved one, which really limited his social options. It really felt more like a warehouse for old people, for the most part everyone just sat in the common room in their wheelchairs not interacting. I think this place might be a good fit for someone with more advanced needs, but it was not a good place for us.

Viewed the facility before. It was just okay. Didn't get a warm and fuzzy feeling from the visit.

No offsite activities offered. Rachel was very nice and helpful.

We moved mom because they didn't have room for her and she needed to be in a memory care unit. They changed ownership there in the last 6 to 9 months and I really noticed a decline. When your main people in charge leave a community something's not clicking right, I noticed it wasn't as clean, the staff was pretty good but their food wasn't that great. She kept trying to get out of riverwalk and they're right by the state road so they really felt responsible. It was acceptable but when they changed ownership and the main staff people in all the departments were gradually leaving I just don't think things ran as well. Before the management would check up and see how things were going, I never even met the new people and they didn't keep up with the cleaning.