Tutera Senior Living and Healthcare

It is hard for me to talk about my experience at this community because everything was under construction. They where in the process of remodeling the place and re doing the dinning room as well as other common areas. The staff where kind helpful with the information they provided me though.

The Greene Place has been a great change for the family, but like any of these types of places it cost so much it's highway [Removed]. Your parent(s) work so hard throughout there life only to go through God's natural processing of aging and the people have figured a way to take every bit of their hard earned money. Especially for what little they get in return. Just an example is Greene Place meals. I believe even the [Removed] have better food then they do. There meals should be real meals not sandwiches, hotdogs etc. For the holidays it was sickening what they fed them. The folks that are there or anywhere should be treated and given what they pay for. And that is not the case. They changed hands I don't know but when you have good employees, cooks you don't get rid of them you do what it takes to make it work. You never can find staff, don't get me wrong there are positive and I am glad they are there, but they need a lot of help in making this the place like it used to be. These are someone parents and they deserve a whole lot more than what they have to pay. Would you want to be taken care of like that?

The staff is not good about keeping me informed on what my loved one needs. That is the biggest issue and the only one that I have. The food is good and they give good portions and a good variety. My loved one has gained 6 pounds. The staff is friendly and helpful.

The community at Lamar Court seemed to be pretty nice. The staff that offered the tour were very friendly and courteous. They were upfront and honest with everything. We did not choose Lamar Court because they did not offer the level of care that our loved one required.

Wesley Court's has a very attentive and friendly staff. They have lots of fun activities all month long.

It's dated and they do everything they can with the property.

I was really happy in the first few weeks. We have had a couple of issues since then. In the beginning they were really attentive with communication, and working on a plan. I like the opportunity to be around people and socialize, and they do a good job with monitoring her medically, and recognizing medical issues if they come up. They have a lot of things on the calendar, not everything always pans out, but they do have a lot going on. The food has been enjoyable, with a menu to select from. The dining is done in shifts however, and I believe recently they went from two shifts to three shifts, which can be a bit confusing.

Mom has been at Hope for about one month now. She receives good care; however, she is also in Hospice so she receives additional care. The one outstanding feature about Hope is that nothing ever smells like so many care places do. It is always clean. The staff is friendly and helpful. So far, this move to Hope has been a good experience.

need to know that you have to supply everything, was not informed of this till after move in, a little shocking. very friendly staff.

It wasn't going to work for my mom because she is more independently functioning that a lot of the people there. They needed more help

The food was great. The communication between the family and staff was not good. [name removed] the Executive Director did not call me back after 3 times I called her.

One bedroom apt is enough room for her. Location is ideal close to her Dr. The food at Church Creek has gone down hill per my mother in law. overall she likes it and I'm thankful as her health is not any better so it's the right choice for her to be independent but have extra help f needed . She has made many friends there and it's affordable . I'm glad she is there to get the help as needed.

The tenants do not get hot meals every day. The staff is good but the servers take too long to serve food. The apartment size and location of the community are both good.

Their executive director hasn't followed through on some requests, like connecting us with services, like senior assistance and health care. There was no orientation to their property. It's a nice facility and I would recommend it...I just wish they were more helpful after signing the lease. It seems like the services dropped once we signed

The only problem we had was a screw up in his medications when first being admitted. His opiate schedule got changed without my knowledge and he went thru withdrawal which set his Alzheimer's way back and he went from Memory care to long term care in one week. So I would say stay informed and ask questions because communication was a huge problem. I would also say the staffing is not so great but this is a problem at every home I have visited. I moved him so he was closer to me and I could monitor his care better

One item would be to improve the quality of the food. We are not exactly sure at this moment if we would recommend Five Start Residences to other families. She has only been there for a few weeks.

I'm in Independent Living. They have been going through some changes. Sometimes, it seems that every one is not on the same page. When I ask what I consider a General question about Policy or general rules, not one person has the answer. They either don't know the answer at all or are not sure. They say that you/I will need to consult with [name removed]). Then, I ask where/how to locate that person. The answer may be fairly random..... it's not like they have a # phone I can call. Same with contacting Maintenance. Generally, contact with maintenance is through leaving a message with one person and then she sends them a message. I have no complaints with this person, it seems like sometimes, she is the main "go through" for a lot of "Stuff". She is not privy to the "Answers", just can suggest which person to ask, or in some cases, she is the person who has to notify the department (maintenance), that you are requesting their assistance. She is Great and has a very good attitude/personality towards everyone, that I can tell. COMMUNICATION on several levels could Be Improved. Great neighbors, friendly staff, of the ones that I have met, lovely, more rural area setting, which is one of the main reasons I chose to live here. Yet, still close to Pharmacy grocery, etc.

All of these type facilities are understaffed. There is no reason for facilities to "run out" of items frequently. When staff is low and you're running out of things frequently the cost should reflect that but unfortunately they all do it so nothing ever happens...

Always quick to add level of care without any change! More money no change in service! Moved her furniture around and she has had no phone service for over two weeks! Cost more but less service! Level 3 care now nursing home next which would probably be better!

Carnegie Village was a very beautiful and clean faculty but not a lot of activities for memory care. Also, the family had to stay on top of any doctor appointment and medication. Not veteran friendly.