Turnaround Solutions

I toured Vitalia Active Adult Community North Royalton. The person we spoke with was very kind and nice, and the facility was gorgeous. However, I knew she was newer in her role and that reflected in some of the questions I asked her. She was not 100% sure of her answers and it kind of rushed me with the, "is this the right place", type of feeling. We also chose another community because my mom had medical issues and we needed to move her in somewhere ASAP. They were the only one available to accommodate her within a 24 hour turnaround time. It was also the only place she'd actually seen, so she felt more comfortable with that choice. She was unable to tour other places due to medical reasons.

Did not see anyone, no pictures on the walls. It has a cold feeling.

not for residents who need any assistance.

Overall it is a pretty good community, but there are some areas of improvements, for example the can have more activities and more access to our loved one at night. They are understaffed but the staff that are there doing their absolute best, we know times are tough right now. The meal services and the cafeteria are set up and well done compared to other places.

It is very expensive. However, I do feel really safe with them there. They get housekeeping once a week. The housekeeping did a good job but my loved ones may need it more than once a week. It was very nice once housekeeping was completed.

I didn’t feel it was the right facility for my loved one at the time. I didn't like the bed situation / living arrangement for the dementia residents. It seemed awkward and lacking in privacy. But the people who led the tour were good. They told me they try to integrate the memory care residents with the assisted living residents as much as they can for activities and things, and I think that’s good. Maybe not for everyone, but for my loved one with dementia, it would have been good.

When our loved one first moved in we have some issues with the initial start up fees, they were not very clean on how the lock in rent rate would be. Also our loved one at first did not feel that he was getting enough food to eat at meal time, so once he voiced is concern they were very responsive which was nice to hear. The meals have improved and he can get seconds. We just think the book keeping system could use some improvements.

I would recommend this community.

My loved one used to stay here, overall, I feel it was a good experience for us, and my loved one did well there. However, care was provided A La Carte style, and I wasn't entirely comfortable with that. Overall though, we were pleased with the services we received.

Parkway senior living has its pros and cons. Pros: the food is good. They keep the place clean. Most of the time, they have enough staff to care for the residents. The majority of the caretakers are attentive and seem to really care for the residents. Cons: They do not do a good job with laundry and have ruined clothes. Sometimes at nights and on weekends and holidays, they do not seem to have enough caretakers to take care of residents You can go into the facility and cannot find anyone or often the nurse in in another section taking care of different residents. The communication is not good betweent the staff from shift to shift and sometimes with the administrators.

I find communication lacking for family in long distance situations

So far, so good. The price is fair, my dad has a smoking room & he stays involved. They could have a better intercom system to let them know when things are going on but aside from that, I'd say all good.

I was very pleased with my tour of this community. There was lots of great amenities available and had was a lot smaller of a facility then some of the other ones I had looked at. I also was impressed with the administration and how willing they where to work with my mother and I on the financial end and find something that works for us. The only thing my mom did not like was it was a completely none smoking complex.

We liked the tour that we went on. The staff was very good and explained everything to us. They showed us around and we got to see some of the residents out and about. It just was not a good fit for mom.

Friendly experIenced staff always, helpful always available

After researching many places I decided to place my Dad here. It is a very nice place and the staff were all very nice. They have both assisted living and dementia/alzheimers. The only thing I was unhappy with is they charge a 1 time "community fee" of $1000.00 which is non-refundable. My dad died after just a week being there. So I was out the $1000.

I love living in this closely knitted community

I recommend University Living as a place for your parents if they need care giving. My mother was challenging at times and the staff was always kind, caring and helpful. I am very blessed to have found a place where my parents could be together during their last weeks. They went above and beyond with my mother during her critical time, and always attended to my father's needs and well being.

The staff is really friendly here. The personal rooms could use a little more attention. The food is not good for me at all, sometimes it's not worth my trip, they are great on desserts. I think they need a new cook. The activities aren't interesting to me, I have always been around younger people. We liked the room because it has an outside entrance. Their dryer makes my clothes wrinkle more than I would like and now I have to iron.

I was overall pleased with this community. The food was good when we first went, but it became progressively worse over the months. The centralized location in Fremont is ideal for medical, groceries, shopping, etc. I would highly recommend this community. My only real complaint is the food.