Turnaround Solutions

I toured University Living when I was looking around. I was not impressed, at all. As soon as I went in I wanted to leave. This was not for us. I didn't think mom would like it here.

My mom has been at this community almost a year. When we first moved her in she loved it, still does for the most part. There are some flaws, some residents should be in assisted living as they have control problems with bladder and don't even know they have made a mess, then sit on furniture where other folks sit and then they have wet pans also, let alone the smell. They are short staffed right now, and it shows. The meals were wonderful, but now there is a new chef, and mom says that she has had enough baked fish that she feels like she could swim. The worst problem is when another resident is allowed to crab the hand of a 90 yr. woman and squeeze so hard it hurt her hand and then yell at her for opening the shade at her dinning table. The dining room was full so plenty of people seen what happened, That is abuse and when reported to the office, told"we will check into it in the meeting on Thursday" this happened on Tuesday evening. This just doesn't sit right with the family.

The tour was fantastic and looked like this would be a great place. My father fell one week into his stay, and the motion cameras caught it as promised. The assistants were attentive and called an ambulance, but they NEVER notified our family that he was transferred to the hospital, and he was transferred without his phone. We found out by an alert on my chart three hours later. Lots of excuses were made, but no sincere apology was offered.

What The Cambridge community could improve on - Properly communicating to the residents about rent increases. Stop overcharging residents for their rent without communicating first. Provide shuttle service every day of the week. As they are paying for the service through their rent and should be provided upon request. Low sodium menu. Residents can add salt as needed. Management to be more available to visit about concerns from family members. The administration has failed to be attentive to the mouse infestation there. I have reported this to Dept Of Sr Services FYI.

You never can find anyone no one ever at front desk or at nurses station. Place is clean everyone seems friendly but the managers are not. It is way overpriced and if have any questions good luck - they never call back if you have any questions. I am frustrated about the whole place.

The staff and residents are great. They could improve by hiring more maintenance staff, to allow requests to be handled in a timely manner, especially when residents are paying a significant amount of money per month.

The steadily declining sues and activities are making MP a very unattractive place to live. Staff member disappear and mgt says "I don't like to give you too much information" Would not recommend MP to anyone and since the 2 incidents of bedbugs, my family agrees and are actively exploring other options, none with this company. No TV again, off on 4-6 weeks

They are short staffed, the food is bad, and the once a week apartment cleaning is more like once every 6 months I moved my mother to [facility name removed] about 6 months ago.

Our dad's experience has been less than satisfying. I've not found the management to be too responsive or proactive in his care. We have thought about moving him several times as he has been very unhappy. But so far we have not. It's just really sad that he doesn't have excellent care and service for what he's paying.

Caregivers were great. Administrators were disorganized, unresponsive and changed frequently. No follow thru with issues. Seemed to not care about problems. Clean except when the housekeeper became a care tech. They couldn't get a replacement so she went back to housekeeper. Care techs excellent. Med techs so so. RN supervision sketchy. There was constant food and snacks. Good quality and amounts. Activities - Bingo, Bingo, Bingo. In memory care all they did was nail care and bingo. Kept saying they would go on outing to aquarium or zoo but never materialized. As far as value, they all cost about the same. After trying to work through the problems and seeing they really didn't care enough to follow thru on their commitments. We transferred him to <name removed> in January. Except for the food he and we are much happier.

I would tell others looking into Vitalia Active Adult Community North Royalton to get a lawyer to look into the contract. The administration needs to be available to discuss any issues. I would not recommend this facility to other families.

Some rules change depending on who you talk too. Be careful not to get charged for things that they say are included. Some people working in cafeteria will tell you that they don't have somethings and then give it to other residents they prefer. Not many snacks provided. Sometimes office workers will hide in office so they do not have to answer a question. Don't pay for covered parking, there are too many birds that nest there. Not very many activities. Is pretty clean and outside is well taken care of. If you like quiet then it is a good place to be. Most people are friendly.

Hudson Grande has been struggling to keep staff. They are just now starting to call my mother by name. One of their activities is run by a resident. We asked that mom be woken up for activities and they insist that she prefers to sleep. Not sure if that's her disease progression or what. She is in memory care now, but very healthy and mobile with a walker. Hudson recently got new admin person, not sure of title. And their rent went up! One of us 7 kids goes nearly ever day. We have yet to have anyone respond to the emergency cord pulled in less than 45 mins because mom had an accident. And, they keep giving her other people's laundry when her name is in all her clothes.

Beautiful new facility but not enough care for residents in Memory Care. Residents getting out of locked unit. Need more activities for residents and better food quality. Very disappointed with the care & service we received.

Memory care unit is not good. no activities and food is never on time and always COLD!!!!!!! It is just sad. I would not recommend Wildwood Senior Living to others. I am so sad I picked this place for my mother!

Unfortunately we had a bad experience. My mother was there for 5 months. Her room was not kept clean. The communication with the staff was beyond inadequate. In my mother's final days of life Hospice prescribed comfort care meds and the staff at the Wellington neglected to keep her meds on schedule and she went over 17 hours without comfort care on 2 occasions. I will say that some of the staff, including [name removed] , were extremely supportive and caring. But the overall Administrative staff were extremely poor at communication. I would hate for other families to have to endure the experience we did.

Wasn't told the truth about what the apartment had. The sidewalk patio was really cracked. The cement on the driveway is very poor. Food is very mediocre. Housekeeping not up to par. All windows were extremely dirty when we moved in. Need more variety in activites. Expect more for the price.

The staff, the cleanliness of the facility, and the activities are all very good at The Westbury Senior Living. The reason why we had to leave was because my mom was in a wheelchair and she kept falling and the physical needs were just too much for them to take care of her. So I would say if you're a family that has a loved one that needs to go there that can walk but just has dementia issues or can go to the Assisted Living part and can walk and talk, then it's a great place. In our case with my mom, it wasn't that we didn't like the place. They just weren't able to take care of her physical needs not being able to walk, and she really didn't fit in mentally with the Memory Care unit. She needed Skilled Nursing, and the facility said that they could accommodate her needs. That just wasn't the case.

My loved one is currently a resident at The Wellington Senior Living. Overall, our experience at this facility has been poor. So much to say. Long story short, I would not recommend this facility to family and friends.

I am not sure what comes with the room charge because "care fee" is outrageous once they have your loved one in their facility. The current care fee is going up by 296%. Who can afford that kind of increase? The company Arrow Senior Living Management is all about the profits and not about the care of the residents. Their point system is out of wack and unfortunately it is legal for them to do it. There is not cap on how much they can charge. The assessments are done every 3 months so watch for your invoices to rise for things that should be included in room rates over [removed] a month.