Turnaround Solutions

They have a whole new staff - it is terrible and they all cover each other by lying. There has been a lot of turnover so they have a lot of contracted staff. I would not recommend it. When I toured them they told me they did skilled nursing and they could do whatever the individual requires - they already put my dad out because they cannot care for him. They do not follow through with they told us in the beginning. No skilled nursing, no hoyer lifts nothing.

We toured with University Senior Living and it was just totally not for us. The staff were very kind and did their best - but the room sizes here were SO small. They were like college dorm rooms. It was just not where I wanted my loved one to be, he would feel too contained.

We were very impressed with the facility, the meals and dining services was excellent and the staff members were super nice. They were super good about signing all the papers and explaining all the care that was going to be given to our loved one - however once our loved one moved in it was nothing that we expected. Our loved one was supposed to go on walks twice a day and they did not do that. There was supposed to be someone there every time our loved one bathed and no one was ever there. There was supposed to be someone to change their leg bandages daily and during the weekends that did not happen.

I toured Carriage Court and my experience wasn't very nice.

Our family was told we could have an in person tour, and when we arrived at the community because of covid we were not allowed to see the community. That was off putting right away, and the person we were speaking with was not prepared for any questions. It was just an off putting experience.

The community is not as advertised. They don't follow through with what is promised. They publish an activities calendar but then dont follow through with the activities. I would not recommend this community to others

Walden Place has violated it's contract with me, in most all aspects, since my arrival during alleged Corona Virus; though no cases validated here. Food is minimal and foul - sometimes rancid. I must purchase my own food or starve. Housekeeping occurs only biweekly. Visitors - even family - are not allowed! This place is not good, but very depressing! It does have a few well - meaning employees.

This is proof that money does not necessarily get you quality. While the facility is lovely, the difficulty in finding competent staff overshadows everything else. Even after being open for a year, management is still trying to figure things out. Since The Boulevard is part of a corporate chain, it is unclear why they should constantly have to reinvent the wheel. Sophisticated maintenance issues are being handled by general in-house staff and chronic problems persist. Current issue: air conditioning for only three of the last ten days in spite of a heat index of over 100 degrees. This treatment borders on elder abuse.

So far it has not been the best experience for myself in this community. I do not feel it is the right fit for me, and my needs. There are some improvements that need to be within this community. One of those being client relations, and also the staff needs to be more educated in what they are doing. I do not eat the meals, due to the fact the meals contain a lot of salt in them. They are not very responsive to my concerns. I will be considering a new community overall, and I would not recommend this community.

I was not very pleased with the tour I had taken of this community. The staff where not as friendly as I would have hoped and I did not feel very comfortable during my visit. I did not think this facility was as nice as the other ones I had looked at. In the end decision it was just not the right choice for me.

I did not like this place at all. The staff and the people that were in the community were not nice or friendly and they were not very accommodating to me. It came across to me as a place that I just did not want to be.

They are very nice then once you sign they treat you like a child there noise I'm not really happy with them

My mother has been at this facility for 3 years. Promised services have not been fulfilled. We battle daily to assure she gets quality care. We pickup her room and sanitize her bathroom daily. If we don't it won't be done. We purchase basic need products which were supposed to be provided. Food quality is poor. We were told they had a professional chef which proved to be false. My mother has been served foods that she is allergic to on numerous occasions. Thankfully she hasn't had any serious reactions. As a general rule the staff are kind and work hard. However, there are those whose attitudes are challenging and unkind. The price of 6k+ per month should provide exceptional care. It doesn't.

Too many problems for my parents at University Living to list, including incorrect administration of meds. The for-profit, distant corporate office model is generally not a good one for this kind of operation. Certainly true in this case.

I am not satisfied with Montvale Estates. In fact, I'm moving to a less expensive place on the 24th of this month. The laundry room is not cared for, and there's no AC in there. The fans haven't been cleaned in forever. The residents have to clean everything, including AC filters. The food had gone down in quality. There are too many chiefs and not enough Indians here.. I would not recommend this place to anyone.

My Mother is there and she has bed bug now for the 2St time. She also has had [removed] and other thing taken.

Nice facility but they are having a hard time keeping employees so very hard to get questions answered once you move in. Also the independent living side only has transportation 3 days a week so don’t depend on them to take your love ones to doctor appointments.

This facility is: Unsafe Understaffed Poorly managed Has 11 current state citations Incapable a caring for those with real medical issues Do not be fooled by the chandeliers and the smiles at the door. The building is not a good fit for anyone that cannot care for themselves or has memory impairment.

Staff is great but the upper management is terrible and the billing system backwards. I know more people trying to find new facilities due to the poor upper management. They bill you but can't tell you what they are billing you far. Nothing is itemized and they can't give you an itemized bill after I asked for one several times. After my dad passed away they sent me a bill for thousands in extra fees. . We paid in full at the beginning of every month. Would not recommend them.

Not a lot of follow-through from staff… Lack of communication and understanding from staff Food was not warm multiple times… My father had fallen and no family member was contacted… Simple request were not addressed… No phone calls were returned so I could have my issues resolved. Would not put a family member there again Tried to see one of the facilities… After three weeks of not getting the paperwork to do so I had to take my loved one out of [facility removed] for 45 minute drive so he could see his doctor.. That was totally unnecessary for my dad to have to travel when they had a doctor right at the facility