Turnaround Solutions

The area of enjoyment is definitely with the activities program - that especially jumped out at us. We really appreciate that they come to get the residents and accompany them to the activities if they need that extra assistance. The area of improvement could be with their administrative team - even though they seem to get things done things could be more smooth because at times it is like they don't have their act together.

What turned me away from The Fremont was the fact that when you walk in it feels very institution-like and also there was a very unpleasant odor.

Prior to the Rock Creek purchase of Journey Senior Living I gave a great review. Today I gave 30 day notice to terminate. Communication is sub standard. Meals are questionable and rates go up every month. Rooms weren’t cleaned weekly over this past winter. If you want to see a calendar of activities, let me know—they don’t offer what they claim. Sorry my loved one deserves more. They did do a great job protecting from Covid.

I did not think that they were very well staffed and I did not think their sanitation practices were efficient. It was not a good experience for our family at Carriage Court.

I would tell others that the community isn't forthcoming with their charges. They charged more than we anticipated. The communication is sporadic. There are times I will leave voicemails and emails with no return call or email for a couple of days. There have been some staff that have left. They will automatically renew the lease unless notice is given. They won't give a price to us until after you have renewed the lease. It is a nice place, but they could use a little work.

we virtually toured this community and the tour was very informative.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. Unfortunately the just didnt meet our needs

We toured this community and it was very nice. I didn't see a lot of interaction with the residents but they did serve us lunch and it was very good.

They really do try to make this community feel like home for our loved one and that she is not just a guest there.

Seems like a nice, new place, and the person we talked with was very pleasant. It also seemed, though, like they weren't totally clear on their policies, practices or capabilities. Interaction was also less personal than the other places we looked at.

The community is still on lock down. The guidelines are being followed by the community, it is just hard for the residents and their families. At first with my loved one moving in to the new community, there weren't enough residents to be able to pull activities. All current activities are virtual. If the resident goes to a restaurant they would have to quarantine for a specific number of days. I believe the community is overpriced. I wouldn't recommend anyone live in assisted living during the pandemic.

Lived in this community for 1.5 years and experienced a 3-week lockdown for the flu in 2019 and 3 months in 2020 for the COVID-19 pandemic. The staff has worked hard and done well during these problem times. For whatever reason, the diet has been sometimes good. The meals often are not well balanced with pasta and rice frequently presented, 6 or 8 times/week. The services both full time and part-time do a very good job. Activities and support are as good as possible.

They don't have 24 hr care there at all. For a family member that doesn't need a lot of care and attention, it is fine. Residents seem satisfied and happy there. But it is not for residents who need extra help or those with memory issues. My father used to be quite social, but he wasn't able to be social there. They don't provide medication administration or any services that I know of.

LAnn Squared shape. small common area. small visiting areas around square. Room size like Brighton. no view from rooms.

My mother has moved into the boulevard of St. Charles, and to be fair, the community is brand new, and just opened in September. With my experience so far, I feel that this place opened before it was ready. I say this because I’m seeing that they don’t have enough staff to accommodate the people needed served at mealtimes, not enough cooks in the kitchen, the food is not always hot because of the short staffing, there isn’t enough hot water in the rooms, and there is a large turnover rate in the staff that is there. I do feel that my mother is safe here, and I think the place is clean, beautiful, and doesn’t look at all like a nursing home, but I feel it needs improvement. They should have waited until they worked out all the kinks before they moved people in. At this point, I’d rate it a 5 for its beauty and cleanliness, but maybe a 3 as far as the inner workings of the place.

I toured the community The Cambridge. I felt like the person who gave the tour was very pushy with the deals they offered were for that day only. I did not feel comfortable not being able to sleep on the idea if it was a good fit for my loved one. Not the right fit based on the first impression.

I think the staff here did a great job showing me around and they did take their time and answered all my questions. I just felt that this community was too big for what I was looking for for my husband.

When I visited this community the residents I saw did not seem happy. I was not impressed with the visitor parking. The community seemed clean and the person I met on tour seemed nice.

Very nice but no Medicare

I wish there was a manager at night this really would make me feel more safe and secured. The housekeeping does a good job maintaining the community clean and my room. One thing that could make this place better would be for them to provide more variety of meals. At the moment i wouldn't recommend this place till some changes are made.