Turnaround Solutions

We truly felt the camaraderie of the residents each time we visited The Crestone and that has proven part of the culture each time we visit mom. The facility itself is by far the most accessible and safe, especially the full size washer and dryer that can be easily reached by our rather petite mom. The only box Crestone did not check was in-person worship services or consistent group transport to a local church.

I am very happy with The Boulevard at St Charles, the residents and the staff. It was a wonderful experience from the beginning. I have lived in this apartment for for just a little over one month and it is everything I need, It is very spacious, well lit with open floor plan and very peaceful with my balcony to enjoy. There are plenty of activities, exercise classes and outings to keep everyone connected and involved every day of week. It is very well maintained in every way. It provides all care that residents may need at some point if independent care changes to more assisted living memory care. It's a wonderful community. I'm thankful to be here during this time in my life and to be able to communicate and connect with others. It is so different from the apartment I lived in previously and with feeling so isolated and disconnected from everything and everyone. I am thankful.

Staff has been very caring, especially the administrative staff! The food is very good. The staff has always been proactive when it comes to my wife's needs. Overall we've been very pleased. Thank you for leading me to them!

High turnover. I would often get calls letting me know that they couldn't redirect my mom when she was in an agitated state. I would come in and she would listen to me. She was very frightened the last few months. Then her last month. She wasn't cared for as much as I expected. I had to often ask that they change her pants and bedding. They would leave trays of food when she clearly couldn't feed herself the last month.

The staff is very friendly and you can tell they genuinely care about their clients. Very nice atmosphere. The food is great. My mom is very happy there. She is especially thrilled that she could take her cats. I have peace of mind knowing she is well cared for

Most of the staff have been working for me, not for them. My kids decided for me. The others were just too much for me

It was a brand new facility. About[ amount removed] a month. We did get special deals because it was brand new. It was two separate living quarters that shared a bathroom. So a single would probably be more than that. He was in memory care and they did activities every day. I loved the place. We have even been back to visit the people that work there.

The facility itself is beautiful and has a comfortable homey feel. The staff has always been great at answering questions, or adapting to whatever changing needs my parents need/needed. I appreciate the personal interaction they share with all the residents.

5 for all. They have been absolutely wonderful! The staff have all been responsive, flexible and accommodating to all of our needs. Very clean and inviting facility. We love that physical therapy is on-site too!

I would tell others looking to take a tour. And maybe ask to see different apartments. Ask about events very friendly staff. It is a very nice community, I have been living here about a year and a half and would recommend it and a friendly staff. The activity's keep me busy.

All were 5 with the exception of activities which seemed a bit lame. Clean residential area. Nice room .responsible staff and allowing the residents to live independently. Food 3x daily. Residents will frequently skip meals if they must prepare their own

5's across the board! They are phenomenal! They are always quick to address any issues that come up, and communicate with us about what's going on. They are also great about adding pictures and updating their social media with activities that the residents have done daily.

The staff is kind and professional. I receive updates on my mom health and well being. My mom is thriving and doing so much better in this environment. The family feels relieved and calm having mom live live at Kent Ridge.

The facility seems very well run and the staff have been fantastic to work with on every thing. The staff has been very supportive of our resident and family.

This was the third community my parent had lived in in just a few years, and by far the best one. My only regret is that I did not move my parent in earlier so they could have enjoyed Independent Living there before moving into Assisted Living and ultimately, into Memory Care. The facility is beautiful, and the residents are lively and engaged. The facility hosts fun theme-based beautiful dining events for all residents. The majority of team members were great, cared deeply, and were very responsive - significantly better than at any of the other facilities we experienced. My interactions with the facility director were personal, positive and compassionate. My only negative is that often I was not able to reach nursing management for assistance on an issue or question.

Staff is friendly and good care is provided. The meals are good. Snacks and drinks are provided. Medical staff is consistent with dispensing medication and does follow up checks if there is an issue. Costs are as agreed and reasonable for the services provided. Transportation for medical issues is currently limited but working on expanding days.

I have lived two of the Vitalia’s one in North Royalton and now I’m living in the one in North Olmsted. I would highly rate you as a five and my family loves that I live here too. When I see people coming here to look, I’ll tell him right out. put your mom or dad here. This is a wonderful place.. I tell them that the people who work here are fantastic and they treat you with so much respect and true caring. I also told them that the residents are really really nice and her mom and dad there will find so many activities to do and keep you busy. If my mom and dad were still alive, this is the place I would put them.

There is a community feel there which I like. They could improve on communications and weekend staffing. Yes, we would recommend Vitalia Active Adult Community at Highland Heights to other families based on our experience.

A place for Mom was incredibly helpful and compassionate. I appreciate all I learned throughout the process and it took a lot of stress off my shoulders. I would recommend using A Place For Mom to everyone.

Cleanliness is great. Food is good. Secretary is wonderful. Admin is not very responsive. They could try to integrate new residents into activities.