Turnaround Solutions

All in all the staff is very attentive, friendly and takes good care of my mom. Right now housekeeping is short staffed so laundry, etc. is not on a consistent day. Many activities are available if you choose to go. Activities are printed on a weekly or monthly calendar. The community is very clean. She is in a studio apartment. The size of her apartment is adequate for her needs. The weekly hair salon is a nice addition.

My rating would've been higher but the food/dining has suffered over the last few months. Lack of help has prompted a lower score.

Overall I was happy. We weren't there for long on hospice. I didn't have any chance to eval activities. When he could eat he liked the food. I felt the nursing/aids were mostly very caring. One in particular lied to me though about a few things like getting my dad out of bed. I knew this couldn't be the case for many reasons (his lift was missing parts and still had tags on it, etc.) Also he could walk or really function so much and she said he was clapping and dancing. She was definitely talking about my dad. Not sure if she was trying to make me feel better or what but I did not like the feeling of being lied to.

The food is good. The room is clean. The staff is friendly. He seems to be able to get rides to the doctor on Walmart. I would recommend them to others - but there may be a data center going in next door.

The nurses and physical therapy staff will are very friendly and efficient. They have my brother on a good schedule checking his sugar and administration of meds. The cleaning gal ( can't remember her name) is pleasant and efficient. He likes the various options for meals. He hasn't really gotten into any activities yet. We also like that the facility is open and there is a lot of light

don't engage her as much as we would like. All 5 except the overall experience. She sits in her room more than we would like but some of that is because she is combative. We would recommend this community to other families especially for the price.

Vitalia Stow has many activities for residents. The staff is helpful and caring, starting with the first person you see at the front desk, [name removed]. [name removed] goes above and beyond to assist you in a professional, yet friendly, manner. The Executive Director provides the leadership to make being here a positive experience. Read through their webpages, call for a tour, and visit. It is a very good Senior Living Community option. I have lived at other communities, and this is the best.

The internet is very good in my room. I think the main asset is the staff! They have welcomed me and made my transition into this new chapter a little bit easier. It was tough for me at first. One other thing are the residents themselves here. They have been so nice! That helped too.

The rooms were big enough to hold not only a bed and dresser but also table and chairs and couch and recliner plus book shelves, staff very accommodating and friendly, food is very good and plenty of it, so for pleased with overall treatment of my wife

We have really liked our experience. No complaints. Transparently we did not take advantage of much but the food. Service can be slow but excellent regardless.

The staff is very friendly, the care excellent, activities weak, and the food is good!

My mom is very happy with the activities. Some of the staff are really great and I trust them, but there have been times when they haven't done as they said they would because they didn't have enough time i.e. showers. I know the caregivers are working but sometimes it seems there aren't enough of them. On cleaning day, the housekeeper is supposed to change linens but they seem to miss that task unless it's pointed out. Linens were lost the first day they did laundry. Apartment size is very nice. Really enjoy the patio. Overall I feel like they care about my parents and seem to be getting to know them. I think some kind of "what to expect as new residents and families" guide would be helpful. I also think the food menu is really excellent!

Well it is good and bad. They have just raised rent by $[removed], depending on when someone signed their lease. I did not get an increase. They had a special when I moved in. They worked with me with discounts and special leasing of first month free. They do not carry out all promises given. The meals are restaurant type but not always the best. The property says it is totally smoke free yet that is not so. They have a smoking area yet it is not enforced completely. Employees smoke outside by kitchen and others toss cigarettes at all the doors. The grounds do not have trash picked as much as I would like. Yet they really are pet friendly. They are still doing renovations they are not completely done but very livable. One very disappointing is the promised cleaning weekly. I have not seen that to be the case. Many residents complain that they do not get cleanings at all. This cleaning is very MINIMAL

Overall our family has had a very positive experience with The Gardens, we would recommend them to others looking.

The staff and facilities are very good. The food is just ok. The apartments are sized well.

We were welcomed by a Vitalia staff person and were taken on a thorough tour of several apartments and the resident activity areas! Overall we were impressed! The major concern is the distance from the two Bedroom apts to the dinning activity areas! We plan to visit Vitalia Westlake to see it it has a better layout!

The person who gave us the tour was very kind and knowledgeable. My father liked that the location was new, and we were pleased that their meals are offered during a twelve hour block instead of three specific times.

The staff was very accommodating. The room needed just a few small fixes and the tv was not yet set up as requested upon move in. It would be so helpful if moving help was offered. We had family, so we were ok but if it were just my mom, I'm not sure how it would have gone. It's a small thing but as these transitions are often emotional and a bit sad at first, a welcome sign or small gesture like a welcome snack bag or something could lighten the atmosphere a bit. Overall, we were pleased.

Communication from management is often unclear and slow when issues come up. For example, I complained about the Wi-Fi, and while they said they understood the problem, nothing ever improved. The Wi-Fi service is terrible, and overall the concerns I raised were never properly addressed.

The place is wonderful. They just struggle with the food and having enough staff help.