Turnaround Solutions

I find communication lacking for family in long distance situations

So far, so good. The price is fair, my dad has a smoking room & he stays involved. They could have a better intercom system to let them know when things are going on but aside from that, I'd say all good.

I was very pleased with my tour of this community. There was lots of great amenities available and had was a lot smaller of a facility then some of the other ones I had looked at. I also was impressed with the administration and how willing they where to work with my mother and I on the financial end and find something that works for us. The only thing my mom did not like was it was a completely none smoking complex.

We liked the tour that we went on. The staff was very good and explained everything to us. They showed us around and we got to see some of the residents out and about. It just was not a good fit for mom.

Friendly experIenced staff always, helpful always available

After researching many places I decided to place my Dad here. It is a very nice place and the staff were all very nice. They have both assisted living and dementia/alzheimers. The only thing I was unhappy with is they charge a 1 time "community fee" of $1000.00 which is non-refundable. My dad died after just a week being there. So I was out the $1000.

I love living in this closely knitted community

I recommend University Living as a place for your parents if they need care giving. My mother was challenging at times and the staff was always kind, caring and helpful. I am very blessed to have found a place where my parents could be together during their last weeks. They went above and beyond with my mother during her critical time, and always attended to my father's needs and well being.

The staff is really friendly here. The personal rooms could use a little more attention. The food is not good for me at all, sometimes it's not worth my trip, they are great on desserts. I think they need a new cook. The activities aren't interesting to me, I have always been around younger people. We liked the room because it has an outside entrance. Their dryer makes my clothes wrinkle more than I would like and now I have to iron.

I was overall pleased with this community. The food was good when we first went, but it became progressively worse over the months. The centralized location in Fremont is ideal for medical, groceries, shopping, etc. I would highly recommend this community. My only real complaint is the food.

I looks like it will be a great facility, but they are not quite there yet. There was a lot of water damage when we went, and seems to be a work in progress. They had an apartment with a bedroom with a study. Thinking back those turns would be a little difficult to maneuver in a wheelchair.

The people are wonderful! The place is beautiful and the meals are excellent with plenty of choices. The apartments are small but large enough for one and have full kitchens which aren't really necessary... they could be downgraded to kitchenettes and give more living space. My only regret is they don't have quit enough care services for my mother to qualify for VA Widows pension, which would have made it within her price range. The apartment and weekly cleaning are worth $750. But the rest of the amenities including meals are not worth $1200.

I liked the people there, I had a problem with the two levels and dealing with the elevators. I didn't see their actual memory care but I was looking at their transition piece

Interaction with the medical staff on behalf of our mom was about a 6 or 7 out of 10 at times.

Not a good experience as far as the nursing director [name removed] was Completely non-responsive and inept. Working wouldn't return a call and did not coordinate care as promised. And the director is a good talker but doesn't back it up. Direct care staff was great, facility is nice and meals are good but would not recommend. Good place if your loved one doesn't need much help/care. Not a good place for more complex issues. Poor coordination of care.

When I got here a year ago, they said that as soon as we get more clients to move in then we would get more help to do more activities, get more repairs fixed faster, and more variety in food. None of that has happened. If you don't like to play cards, there isn't much to do.

The facility was due to open many months before they actually received their occupancy permits so it was difficult to maintain staff and train them for this brand new building. At times, the nursing staff is overwhelmed with dispersing medications in a timely manner for the residents in this large facility. The same holds true for the care team. It is slowly improving but the health care of the residents is still a concern. It is an attractive, new building which makes for a pleasant environment. My mother is adjusting to being there but needs encouragement to participate in the many activities offered. Hopefully, she will become more involved especially since my dad passed away recently. As with many senior living places, the menu offerings and food quality could use improvement. The majority of the staff and administrators are pleasant, friendly and trying their best to perform their duties & responsibilities.

The monthly fee is exorbitant unless you have long term care insurance. You would think with the price they charge, you would get great service. No you don't. My husband had poop and pee caked on him. He fell in his room several times and instead of calling me, they called an ambulance 5 times and was taken to a different emergency room every time. Insurance did not pay those emergency charges and it ended up me paying the bills. The Parkway's main problem is there are not enough aides to handle that many residents.

The facility itself showed signs of aging but all rooms were/are undergoing a complete renovation ( not sure status). Mom moved out before her room was revamped so not sure what it's like now. The managers I typically dealt with were all nice and helpful. Mom particularly complimented the wait staff in the dining room. She had issues with housekeeping (weeks would go by without a cleaning) but hopefully those things have been resolved. I should say mom moved out because she wanted more space and wanted to live more independently (she's in a duplex in a 55+ community now, but also has access to services of the independent living facility if needed)

The place is understaffed; I have seen management company changed in July and they are more interested in show than people and INDEPENDENT Living is emphasized. The leaders do not enforce the rules. A new man moved in Saturday and he has 2 large dogs which have created havoc and he doesn't pick up after them and he was too friendly with a pretty lady and she threatened him that she would call the police. I love my 2 bedroom unit and I would hate to move again but it is in the back of my mind. I didn't look anywhere else when I selected this one.