Turnaround Solutions

I recommend University Living as a place for your parents if they need care giving. My mother was challenging at times and the staff was always kind, caring and helpful. I am very blessed to have found a place where my parents could be together during their last weeks. They went above and beyond with my mother during her critical time, and always attended to my father's needs and well being.

The staff is really friendly here. The personal rooms could use a little more attention. The food is not good for me at all, sometimes it's not worth my trip, they are great on desserts. I think they need a new cook. The activities aren't interesting to me, I have always been around younger people. We liked the room because it has an outside entrance. Their dryer makes my clothes wrinkle more than I would like and now I have to iron.

I was overall pleased with this community. The food was good when we first went, but it became progressively worse over the months. The centralized location in Fremont is ideal for medical, groceries, shopping, etc. I would highly recommend this community. My only real complaint is the food.

I looks like it will be a great facility, but they are not quite there yet. There was a lot of water damage when we went, and seems to be a work in progress. They had an apartment with a bedroom with a study. Thinking back those turns would be a little difficult to maneuver in a wheelchair.

The people are wonderful! The place is beautiful and the meals are excellent with plenty of choices. The apartments are small but large enough for one and have full kitchens which aren't really necessary... they could be downgraded to kitchenettes and give more living space. My only regret is they don't have quit enough care services for my mother to qualify for VA Widows pension, which would have made it within her price range. The apartment and weekly cleaning are worth $750. But the rest of the amenities including meals are not worth $1200.

I liked the people there, I had a problem with the two levels and dealing with the elevators. I didn't see their actual memory care but I was looking at their transition piece

Interaction with the medical staff on behalf of our mom was about a 6 or 7 out of 10 at times.

The monthly fee is exorbitant unless you have long term care insurance. You would think with the price they charge, you would get great service. No you don't. My husband had poop and pee caked on him. He fell in his room several times and instead of calling me, they called an ambulance 5 times and was taken to a different emergency room every time. Insurance did not pay those emergency charges and it ended up me paying the bills. The Parkway's main problem is there are not enough aides to handle that many residents.

The facility itself showed signs of aging but all rooms were/are undergoing a complete renovation ( not sure status). Mom moved out before her room was revamped so not sure what it's like now. The managers I typically dealt with were all nice and helpful. Mom particularly complimented the wait staff in the dining room. She had issues with housekeeping (weeks would go by without a cleaning) but hopefully those things have been resolved. I should say mom moved out because she wanted more space and wanted to live more independently (she's in a duplex in a 55+ community now, but also has access to services of the independent living facility if needed)

The place is understaffed; I have seen management company changed in July and they are more interested in show than people and INDEPENDENT Living is emphasized. The leaders do not enforce the rules. A new man moved in Saturday and he has 2 large dogs which have created havoc and he doesn't pick up after them and he was too friendly with a pretty lady and she threatened him that she would call the police. I love my 2 bedroom unit and I would hate to move again but it is in the back of my mind. I didn't look anywhere else when I selected this one.

Most of the workers were excellent. A few weren't; i was told repeatedly by one that I needed to hurry because she couldn't take time, she had other people to take care of. I've been diagnosed with parkinson's and hurry isn't an option many times, they were aware of my condition when they allowed me to move into their assisted living: unit: another threw my shoes down and told me if I was waiting on her to put them on i would wait all night. The food is sometimes great sometimes below what I thought was their standard. Tonight's Salisbury steak had to be cut with a knife.. the taste ws fine, texture wrong.. they do have many congenial, compassionate workers who are caring and hard working. I hate to leave because of them. They short staffed.

When it comes to the care givers, little is done to check on residents in the Villas. With the meals and dining services, it is difficult for Villa residents to enter, lack of parking, convenient access. Little is done to engage residents in the Villas. Major issues with facilities. Continuous large spread Flooding in garage due to improper grading of driveway/ lawn, water in living room due to pooling water/overflow of gutters. Window with no screen and broken seal took months to fix. Things were not constructed properly so now there are major water issues. Local staff ignored problem for a while and finally realized the severity of the issue, then tried to fix water issues but corporate would not invest in proper fixes/ maintenance. We have given our move out notice and she is moving to [community name removed]. Already happier with the attention to detail, communication, and quality of facilities at WRMC.

Main comment would be for rock creek on boarding is needed for new residents. We were the ones reaching out to get any issues resolved.

It is a very nice facility. The workers are always interacting with the residents. I like the employees, staff, very much. I appreciate going in and seeing that they are always busy. They are not sitting around playing on their phones. And they always speak kindly to the residents. I also like the fact that there is a licensed nurse in the facility 24 hours. Not on call. My frustrations have been more with the transfer of patient from hospital to facility. Medications got dropped during transfer. Do not know what the problem was but the PA that rounds at the facility worked with me in correcting the problem. And some of my frustration is with learning the nursing laws in the state of Michigan. But the staff has been wonderful, very helpful and my mother in law is receiving good care. But I do find the cost to be VERY expensive.

Poor communication. My mom (who was I continent) was regularly left with a mattress with no sheets or mattress protector. Her mattress and carpet are ruined. The room reeks. We are leaving.

The room is generally clean; my husband not changed often enough; not sure how often he was bathed. The elevator was seldom clean (not swept). I didn't feel that he was watched carefully enough, especially at night when he would try to get out of bed. I'm sure he had some falls that I wasn't informed of. There were some arts/crafts, and music, as I recall. I believe the place was short staffed, and turnover seemed high. As I understand it, staff members were hired thru some outside source and they didn't seem to be really invested in their roles / seemed to do just what was minimally needed. Perhaps their pay wasn't enough? I would have liked more activities and more encouragement to participate; some staff seemed to not understand that residents need encouragement and engagement. Because my husband didn't talk much it was hard to know exactly how well he was cared for - I must say he didn't complain but that's because he just wasn't much of a talker. He didn't seem afraid or unhappy.

However I no longer live there. I left because I did not like it.Just was not happy there I am better off in my own apartment & financially I doing better they hiked my rent up 200.00 dollars.

I would say they make big promises when you tour but the reality of living there is not the same. They also have numerous excuses when you confront them about problems make promises and never follow through. I would not recommend them to a friend. Turn over of employees is high they don't seem happy working there. Have had some wonderful employees but they always quit.

This community is only 5 1/2 months old.. Therefore the surroundings are beautiful. Apartments are beautiful and open areas are pleasant. However, we all have been paying our rent faithfully for months, but we don’t get what we pay for. When I turn on my TV or my laptop I have a 50/50 chance that they will work. They say that they keep calling the companies to fix the problem but that doesn’t give us access to our TVs or computers. They have been trying to fix the problem for 5 1/2 months. There are 3 to 4 activities planned each day but there are a lot of repeats . If you don’t like cards you have limited activity. The hardest thing for me to deal with are the “middle school” cliques that exit especially in the dining room. When I toured this place, I I was told I could sit anywhere in the dining room. This is not true. Twice I asked to sit at a table and I was told “No.” Now I know there is a table of 8 who are friends and won’t let others join them. Hurtful? .

They need some staff. For sure. The turn over in management has been excessive. The kitchen needs work and they provide better dining room and kitchen services to Independent Living than they do to Assisted Living. I cannot put payment on auto pay because they cannot be trusted to keep their books in order to so I must review my bill every month. My mom has made friends and that, we are thankful for. You must advocate for your resident and keep on top of the facility. It's a shame that all the money they charge doesn't really take away the family's headaches.