Trustwell Living

We have been working with Trustwells community rep [name removed] while we transition our dad to Trustwell. She has been a joy and quite helpful in this transition in a very practical yet empathetic manner. Very impressed with the facility as well. We hope the time that dad has here is as good as it has started out to be. High hopes!

As you can probably see from my answers, the facility is clean and many of the CNAs are friendly and helpful, but I think they've got some areas with their menu and the administrative staff that they're definitely needs to be some work. It is a serious commitment I just don't want to elaborate on the administrative staff. I think that the people who live there will need to work with Administration on improving the menu

Staff at Trustwell Living River Run Place are extremely kind and thoughtful.

It's 5 stars for me thus far. Of particular note, their nursing supervisor is world class. The staffing ratio is excellent and the communication has been top notch. They immediately caught a medication issue and Linda has improved dramatically since moving in. The room is larger than anticipated and the staff is welcoming and professional. I appreciate the food options. If I had any quibble it's that the food appears bland, but that's anticipated when serving a diverse community with dietary restrictions. To this point, Astor Place has felt like a true partner.

I am a friend of a family member that resides at Oakley Place and I could not be happier with the love and care she receives. It is hard to trust people now adays and I know without a doubt that she is getting the utmost treatment. I would highly recommend if you are looking for an assisted living to check into Oakley Place.

My brother in law was only there for a short time. He was horribly behaved, but the staff was wonderful. Yes we would recommend Trustwell Living to other families based on the experience.

I was pleased with their professionalism and friendliness. The facilities were very nice. We were out of town, so we didn't see [name removed] during His stay. But he seemed happy when we picked him up. And had no complaints. On the downside (not a criticism of them) they discovered that he required a higher level of care than they were normally capable of offering. They provided it during His stay, but told me they would not be able to so again in the future.

[name removed] and I are very favorably impressed with Parkhurst. I rate each of the 8 items a 5. No kidding. The staff were very welcoming when we arrived and they continue to be genuinely friendly. The food is consistently attractive and wholesome. The place always looks like it was just cleaned.

They have helped me out with his medication calling around to get him the right medication he needs. Highly recommend.

"[Name Removed] is an outstanding caregiver. She is incredibly attentive, detail-oriented, and always has a positive attitude that brightens the entire room. She goes above and beyond to make sure the residents are not only cared for physically but feel seen and respected. If you are looking for a facility that employs high-quality, dedicated staff, [Name Removed] is a shining example of the best they have to offer."

I came in unannounced and the staff was so welcoming and inviting. I took a tour of the community and they made me feel at ease and gave me so much helpful information I would not have even known to ask about. I know that this is the place for my parents. It was so cozy and comforting. It felt the most like coming home to visit than the other cold facility type places. Thank you

The staff was very warm and welcoming, and very knowledgeable. They do so much to invite the families in with the residents of the community. Like family night! I never thought I’d be ok putting my family in an assisted living because they feel like a locked sterile place with too many rooms. Mansfield place is the BEST if you want a real family atmosphere with care and socialization. They make my family feel like their own family. Not a room number lost in the sea of rooms. If you want the personalized attention and care, Mansfield place assisted living is BEST choice.

The community is clean and feels more like a warm, welcoming home environment versus facility feel. This feels like a true extension of your own family home than any of the others out there.

I went to see a friend that hadn’t seen in a while. I noticed there was a door bell. It was answered by your Maintenance Director [Name Removed]. He explained a bit about the renovations being made and to excuse any thing that may look out of place. He was very thorough and made sure to mention that they take their time to beautify the property for the residents. If anyone asks me to recommend a place, this is the facility I’m going to recommend. Thanks again[Name Removed].

My friend is looking for a facility for her mom. After looking at several online, she chose Trustwell. When we got there, first thing we noticed was there wasn’t a ‘nursing home’ smell. Actually very nice. We were impressed with the look, the decor to make it homier and of course all the renovations being done. A man asked if we needed help. We told him we were there just looking to see if this would be a good fit for a family member. He proceeded to tell us a little bit of the facility. He said his name was [Name Removed]. My friend felt at ease at possibly choosing this facility. We told[Name Removed] we had other facilities to look at. That we will be in touch. Trustwell is in good hands. Reason being we noticed his name tag said Maintenance Director. If he’s good at speaking with potential residents, I can only imagine what the renovations will look like after he’s done. Thank you [Name Removed] for taking the time to stop and talk to us.

Such a good facility the workers are amazing very helpful one worker that stood out to me was [Name Removed] such amazing help great with the residents very respectful and kind the facility is very clean and organized overall such a incredible facility I recommend you take a tour to see for yourself .

It was a great tour and a very clean facility. The customer service from a Resident Assistant name [Name Removed] was amazing, she smiled and greeted with a positive attitude.

The people working there were amazing. Always so helpful and caring. Very good communication. I will miss them. I would recommend to others.

What stood out was their friendliness and helpfulness. Unfortunately we were unable to move in. I would recommend to others.

You immediately feel warmth and a sense of being at home when you walk into Oakley Place. The staff is always welcoming and happy to see visitors. I am very happy with my family member joining their community.