Trustwell Living

My dad has only been here during covid. I think they are in the process of trying to write the ship a bit, there seems to be a lot of staff turnover and they were not prepared for their residents to quarantine in their rooms and my dad got infections from that. I did like the facility in the first place because it was smaller and I felt like they were a bit more eyes on but they suffered due to covid and could not jeep up with care. They did recently hire a new director so we are hoping for the best.

In the assisted living section, I don't feel like my loved one had enough eyes on her. We had a bad experience with falls. I would not recommend the assisted living unless you are totally ambulatory. I didn't realize there was no nurse there in the evenings or at night. There's too much neglect going on there in the evenings and at night. I just want others to know that upfront, because I didn't. It's been difficult with Covid going on, but form what I could see the dining room was clean, but the resident rooms were not at all.

My review of the facility is during covid. We chose Ridgeview Place at the time because of the location and for the advertised services, it seemed that the price was good. After dad went in here, there seemed to be a lot of turnover in staffing and inconsistencies. I was not particularly happy with the quality of care that he received here. My dad tested positive for covid and I was not notified for at least 2.5 weeks after, he was also sent to the hospital and I was not notified until the next day. The communication was just not good and sometimes was conflicting. I could not tour or go talk to people face to face, in a different environment without covid, I think it could have been a better experience.

The one bedroom our loved one has is very spacious, and the bathroom is even bigger then the one i have at home. We would recommend this community to others.

Look past the facility and ask the hard questions about the staff and the care that your loved one with be receiving at this community. I would not recommend this community to others.

The physical look of the community was quite nice, it was really lovely. The rooms for the residents there were also very nice, and the activities were good. However while our loved one was there they went through a lot of personnel changes.

The community was great in the beginning, but the staff became so over worked that the nurses would sometimes cook their meals so they had less time to devote to the residents. Sometimes when our loved one pushed the button for help it would take awhile for someone to get to her.

We chose Cherryvale Place at the time because they did the best job of following up and making sure things were taken care of, so their sales process. They have been really struggling lately with keeping up with the workload due to covid. We consistently miss out on services because they are understaffed. I would not recommend at the moment.

We chose this community because is was affordable and close to my dad's friends and church. But if your loved one needs a higher level of care, they don't do a good job of it. They were really great on the "front end" with the move in, getting him accepted, and helping him get settled. But on the "back end", the care wasn't good. After my dad passed away, I gave the required 30 day notice and moved his things out, but they still wouldn't refund the deposit charged me for an additional month, and did not adhere to the contract.

Clyde Gardens Place gave a good first impression, but was misleading. Problem areas developed during the two-year period my parent lived there. There was minimal apartment maintenance, no activity director for approx. 1 1/2 years, and the private room reportedly available for families to meet was turned into an office for staff. That leaves a lounge, but most residents sat in chairs on both sides of the hallway when you first enter the building. There was no hair salon and outings were extremely rare. - Staff was friendly and rooms were large.

[Name removed] was friendly, quite talkative. Nice place, more like nursing home of 3 I toured. Lowest base rate, but had point system for needs, making Gran a level II at the start, increasing cost to more than others already.

[name removed] at the front desk is always so helpful and smiling! She is real professional and always has a positive attitude. It’s so cheerful to be greeted by someone like her!

My aunt went to Bickford for a 30 day respite stay. She had been in skilled nursing for 12 weeks following a car crash and needed to get some strength back. We went in thinking she would be there 6 months or so, but she did not want to stay. She did rehab there and was able to move to independent living. She was promised a lot but was very disappointed and felt lied to. I believe they were not equipped to handle the care required for her injuries. For instance she was not supposed to get up without assistance and yet the general staff decided she could, even though the rehabilitation staff said no. We were there constantly checking up on her and did not feel comfortable letting her be alone. We also had medication issues that caused a lot of stress on the family. If your loved one can assist themselves it might be fine, but I do not recommend this facility if they need extra care.

The rate we were quoted was $6500.00 That lasted 2 months. We were told my brother needed more care and the price went up to $10,500 for the next three months= We moved my brother. If he was going to need that much more care. I wonder why they couldn't determine that when they visited him before he was moved to Fairfield Place.

The care residents receive here has gone down hill from the opening until present time. My father has been long term resident. I have seen staff come and go including management, and ownership of company. As dads health has started to decline and he does less for himself I see the nurses are over worked and there is not enough aides to give residents the care they need. Many of the residents could be in a nursing home and get better care. Prices have gone up considerable since opening. Promotions are not offered to long term residents, and I never see new assessments being done with my dad. Food is not good, laundry service is not good, house keeping has also gone down hill. When I visit dad I see alot of staff standing around.

Very nice facility. [name removed] was great and spent a lot of time answering our questions. However they only had studio apts. open at that time. My parents would require a one bedroom facility. However as they are still looking at options, we'll keep them under consideration if something changes.

Improving under new management. Biggest downside is staff. Activities director needs to spend more time planning events so residents will have fun. They have so little to look forward to . Senior nursing staff is unprofessional + uncaring at times. Response time to calls from residents is awful! CNAs have sloppy appearance and always complaining. Residents need a walking path around the premises and access to outdoor patio.

Tables always neat/clean napkins/cloth. Dinning room: coffee serving_refill slow. Food: mostly good. Cleaning: Fair. Staff: sometimes demeaning, caring could have better response after fire alarm/cause.

Easy to get around in this facility. Is in process of being renewed inside and very comfortable surroundings. Concerned over level of care. i.e. only 12 hour nursing and no set visits by a Dr.

This is a nice community. They stay in the independent living. The aides come in and help with showers and they seem nice. I think the nurse isn't giving my loved one her medicine at the correct times. And we haven't received a follow up call from the director to see how things are going. They are still doing renovations and its lingering around. They can go out on bus trips and enjoyed that. They aren't real impressed with the food there you have 2 options then you also can get a sandwich too. I would still recommend this community.