Trustwell Living

More food selection is needed. The cook needs to do a better job on soup. Staff is very attentive and caring. Too much chicken and turkey. Too often processed meat is terrible. Cranberry sauce is needed on food products. This is cranberry country you know!!!

Building is nice, looks clean well kept. Room seemed small, just was not a fit for us.

Our experience with Kingswood Place has been ok. Not great, but not terrible. The place is nice, but a little dated. My mother did not like the food there. She also had a fall at one point and I was not entirely satisfied with how they handled it.

Took awhile to get care straightened out. Tolieting, dressing, bedtime help. The night shift needs more people not enough help. Response time for help to long like getting on and off. Sometimes 10 minutes. have told them about these things slow getting problems taking care of. Food quality not so good i heard a lot of complaints about it being bland, and not so tasty. But things are slowly improving. I think hiring more help would cut down on wait times.

Davenport Place is a good place for what it does. It has very limited actual care for its' clients. It is not a locked down facility so those with memory care issues are not well attended here. It does have a caring crew of people. It is clean and the management is easy to work with.

Way too expensive. Very nice, but not real affordable.

Only 5 staff remain 3 new directors, RN, cooks, couldn't tell you how many personal service attendants. I don't learn their names by the time they pass through. Many appear good to me - (as an old professional USA bedpan pusher) Only got wrote up once - in close closet - Packet too tight - too closer than 18" from, sprinkler on top shelf - full length of shelf.

I toured this facility before signing up with A Place for Mom. The facility is clean, no odors noted. However, I was unsettled by the fact that a resident, on the second floor, was trying to go to her apartment to use the bathroom,(someone was coming with a key), and the person providing me with the tour, told the resident she would tell someone to assist her to get into her apartment and use the bathroom. We went downstairs and into the small dining/conference room, talked for a while longer, and she never told another staff member the resident was still waiting to get into her apartment. I won't be looking at this place any further, for my mom.

Mom spent three short weeks there Love the people loved the meals and thought the place was beautiful. She has dementia. She needs help bathing and assistance dressing...she can dress her self just needs someone to lay out clothes and a little help. But somehow no one noticed that her legs were extremely swollen. They were red and when we got their nurse to check her she also had infection in her right leg......they called her Dr. for instructions. The next morning I got a call that Mom had been taken to the ER in extreme pain in her legs. I found that the legs were not wrapped per Dr. instruction. It takes days to reach this condition. We found her a home because we can not personally provide 24 hour care. The home is expensive and they have added over a thousand dollars to the statement for personal care.....Mom is still in the hospital. Four days now. My opinion still awaits for their reaction and solution to this issue.

This was the first place I saw. They talked a good game, but I didn't think it was very clean and I felt like what they were telling me was maybe-so. I didn't like the way the rooms were -pretty junky. It looked like no one really seemed to care how to they looked aesthetically. Stuff was just stacked in a corner. The room that I looked at was jumbled. If it was a smaller place and they had good personal care, that would have been great, but I didn't see none of that going on when I was there. They had a class going when I was leaving, but when I came nothing was happening. Activities probably happen, but not on any sort of regular basis. She wouldn't have been happy there. Too much stuff was out of place. I wouldn't want to live in a place like this!

Very dark inside. The main areas were not clean: soda cans and crumbs on the large dining table; food spilled on the menus; and an odor of urine when I came through the entrance. The staff was friendly and tried to accommodate my needs.

That was okay. We moved mom there simply to rehab from a broken leg. The care was adequate. My mom was the best memory wise and relationship wise (compared to the other residents) and you don't want that. The meals would be one hour before service. I don't know why, maybe they were lazy or something but they would get all the residents in and then it would be another hour before they ate. That was a conintuing problem. Mom recovered at Bickford from her broken leg.

will not work for us. Very nice place. Must have care and housing billed as one.

AL sunny room avail now, We could afford current, but would be short when he needs most care. Aging in place, would not chg rooms. Ck again. Mom thought dark and not secure.

smelled bad, like nursing home...doors lock but open if you hold bar down for 15 seconds...chaos, alarms were broken, nurse who gave tour was excellent

It would be a good fit socially. Very pet friendly. 1-11 nurse to patient ratio. Nice location. But, very basic dormitory layout of rooms. Also, darker atmosphere - really needs a lighter coat of paint or some lighter curtains.

very nice ! great location

I wish I liked this one better. Not as clean as the others. Residents seemed a little out of it. Not bad but..... Phones ringing and going unanswered......no chairs in the "library".....

My loved one did not like the meals and we did not feel like they got enough food. One time they bought in a potato and it was so cold and the meals are not very nutritious. The activities director at the community was very good and worked well with the residents. I would say not to go to this community. This is my first experience and at first it appeared to be really great and the place looks lovely but once you are in things change.

The people who work at Suncrest are sincere, and they care about the residents. Maybe because they are understaffed and overworked, they often do not do what we are paying for. Laundry might not get done, trash cans and urinals might not be emptied, personal items are lost and misplaced. Also, there is no system of accountability. We pay for services that may or may not be carried out. We have no way of knowing. Our parent is happy with the food and likes the people, but we worry a lot about how our parent is doing Enlivant recently invested in a remodel of the entire building. In our opinion, they transformed a very warm, attractive environment into one that is very cold and unappealing. If we walked in tomorrow looking for a place for our parent, we would not consider Suncrest. Also, the doors are very difficult for the residents to use, and are a safety hazard. They spent a fortune on the remodel, but did nothing to improve the doors.