Trustwell Living

Room was great, clean. Staff was well-trained, patient and kind. My husband was only there 3 days, then they called an ambulance and transferred him to the hospital where he had emergency surgery, and was in the hospital for 10 days. After that, he no longer needed assisted living, and they were inflexible about the finances and would not refund anything.

The staffing and activities on weekends is not good. You definitely do not get the same level of service on the weekends. As a matter of fact, I try to take my mom home on the weekends. I've submitted letters to the director regarding the weekend staffing and nothing has changed even though they raised the costs based on keeping and retaining quality staff.

I can tell you that when we initially met with the team there I felt very welcomed and I felt like my dad would be in a safe place. However, once the papers were signed, and my dad was there I felt like what they represented and what they were going to offer was misled.

Cleanliness and landscaping was major factors. I would recommend to others. What stood out, is how clean they keep it.

Parents haven't received any care other than Therapy from outside source. Minimal participation in activities at this time. Still adjusting. The apartment they are in is very nice. They offer a nice variety of activities, which will be nice for Mom and Dad once they are settled. This move was a big deal for my parents. Area for improvement would be to offer some sort of orientation for new residents besides just a booklet to read. Some sort of welcoming group/mentor would be beneficial. From what I can tell there has been major turnover in Administration since moving in (3rd Director). Maybe that is contributing to issues we are experiencing.

Some of the staff are really helpful, while others aren’t as friendly or attentive. Overall, it’s a decent place, and I’d still recommend it.

Well I kind of have mixed feelings, because I never get an invoice unless I'm there in person asking for it. They never send me one either through the mail or email and that really frustrates me. I've checked to be sure my address is correct and I'm told that they sent it to me in six months I've never received one. Her care seems to be adequate and she is happy with the people and her interactions with them. There have been a few bumps along the way but they are quickly resolved.

It's a nice place. My husband was only there 3 days and was then transferred to the hospital where he had emergency surgery. He recovered and then did not return to Astor Place, and he came home. We had planned for him to be at Astor Place for 2 months. I had to pay a lot in advance. I asked for at least a partial refund, given the circumstances, but I was charged an additional 16 days for Room and Board as well as Acuity care because he left! In total, I paid over[amount removed] for less than 3 days of care. I feel that was excessive, and they were not flexible or compassionate in that regard at all. I was charged for September [dates removed], even though he was physically there September [dates removed] Very unreasonable.

Weekend staffing is lacking. We are paying for them to assist with getting undressed at night and this only happens about 1 in 5 days.

They are going thru changes. New staff coming on. Some complaints about food, not enough. They have some work to do before I would recommend them

My parents don't complain about the care or the cleanliness so much as they do the food. I guess it has gone down hill significantly in the year they've been there. It's cold. It's the same thing over and over, and overall does not taste good.

It has been a hard transition moving our loved one to assisted living at Trustwell. Many of the staff are incredibly friendly and responsive, but there has been staff turnover with little communication with residents or their families. It does seem like it takes multiple check in’s to get on the same page for resident needs.

The building needs new furniture and carpet especially in the dining room. The place needs new parking lot at least new black top. More room for physical activities and the sidewalk should go around the whole building and there should be enclosed court yard.

For the cleanliness of the community the open areas 4, Individual room 2. Overall it is a nice facility. For what it is. At first seemed perfect. Was bought out by new owners and many things changed. Items they said they would improve (food), did not. Items they said would remain, changed. Felt there was a lack of knowledge regarding Mom as an individual. If she didn't go out of her room they didn't care - even to eat. Plus, when I asked for specific info on her activities and food intake there was nothing able. Just word of mouth. Moved Mom in with me, so I'm aware of how she is REALLY doing. Our experience - Quiet assisted living with a simple atmosphere for residents. Feel food & communication to outside family could be improved. But overall would recommend.

It's very clean and comfortable and the people who run the place are great. However that does not translate well to floor staff. They are understaffed and although I'm sure the staff are trying their best and stretched thin. I feel like the individual attention given to the clients is low and a stronger staffing ratio would benefit them. The nursing staff was also very hard to communicate with and often didn't comply with wishes expressed by my mother's medical team.

It was all wonderful except the nurse - [name removed]. She was a bully to several residents (& my mothers husband) and myself towards the end, lied on several occasions, to myself and my mother, condescending, forgot or didn't order meds on time. She has several family members under her and I guess she thinks she has more leverage? Regardless, with her attitude, she has no business working with elderly, especially the ones who have no one advocating for them. It's a shame as the rest of the place was very good! It's a shame how 1 person can ruin a good facilities reputation! I need to add that she belittles the residences by yelling at them and saying, "Don't you remember me telling you this already?" Some of these people were non verbal! Shame on her! I heard it more than once and then learned she did this to my mother too. I want anyone looking to beware. It is a very nice facility, great caretakers, great food, clean. I liked it especially for the small family like feel. I look back now and I feel like I was lured as she was very nice at the beginning but I had no idea she treated people like this, esp. my Mom!

While I think Trustwell at Sinclair has potential and it appears new management and staff are working to make improvements, my experience with this facility is that was adequate for the time my parents were there. After about 2 months my father needed more nursing care and my mother moved back home. During the months they were at Sinclair, I did not feel we received the level of care for the amount we were spending and that it was necessary for me to be in constant contact regarding bills and medication management.

What I like the most about Plum Creek is that it is safe, you need a code to enter and leave. I would recommend Plum Creek Place to other families who may need a place for their loved ones

Allegro is not a great place, but I don't think it's the worst. If I had to do it over, I would not have chosen this facility.When my mom moved in, she was in the assisted living population, and had a key to her room . She had a debit/credit card to use if she went shopping or out to lunch with old friends. By the end of the year, she was moved to the memory care ward ( I was not there for the move). Within a couple months, one of the employees took her purse with debit card and used it for [fee removed]. By the time I realized this, the employee had been fired for something unrelated. The director of Allegro asked why I allowed my mom to have a card. Once she moved, the residents doors were always open. In my opinion, the card should have been taken away for safekeeping. She was supposed to be on oxygen, when I visited she was rarely using it. Her room was to be cleaned weekly...it was never dusted, nor was the floor cleaned. Laundry was atrocious, piled high. I don't know what happened to her clothes, she had on someone else's clothing each time I saw her. Once hospice became involved, I received weekly calls on her welfare. Prior to that, the only calls I got were if she fell and was being ambulanced to the hospital. The facility is understaffed. I would not recommend Allegro Senior Living.

The most difficult struggle we had during my dads time at Wildflower Place was the lack of food options for diabetic residents. Always a problem for him. This is something that many prospective residents and their families would need to know and take into consideration.