Trustwell Living

It's a nice place. My husband was only there 3 days and was then transferred to the hospital where he had emergency surgery. He recovered and then did not return to Astor Place, and he came home. We had planned for him to be at Astor Place for 2 months. I had to pay a lot in advance. I asked for at least a partial refund, given the circumstances, but I was charged an additional 16 days for Room and Board as well as Acuity care because he left! In total, I paid over[amount removed] for less than 3 days of care. I feel that was excessive, and they were not flexible or compassionate in that regard at all. I was charged for September [dates removed], even though he was physically there September [dates removed] Very unreasonable.

Weekend staffing is lacking. We are paying for them to assist with getting undressed at night and this only happens about 1 in 5 days.

They are going thru changes. New staff coming on. Some complaints about food, not enough. They have some work to do before I would recommend them

My parents don't complain about the care or the cleanliness so much as they do the food. I guess it has gone down hill significantly in the year they've been there. It's cold. It's the same thing over and over, and overall does not taste good.

It has been a hard transition moving our loved one to assisted living at Trustwell. Many of the staff are incredibly friendly and responsive, but there has been staff turnover with little communication with residents or their families. It does seem like it takes multiple check in’s to get on the same page for resident needs.

The building needs new furniture and carpet especially in the dining room. The place needs new parking lot at least new black top. More room for physical activities and the sidewalk should go around the whole building and there should be enclosed court yard.

For the cleanliness of the community the open areas 4, Individual room 2. Overall it is a nice facility. For what it is. At first seemed perfect. Was bought out by new owners and many things changed. Items they said they would improve (food), did not. Items they said would remain, changed. Felt there was a lack of knowledge regarding Mom as an individual. If she didn't go out of her room they didn't care - even to eat. Plus, when I asked for specific info on her activities and food intake there was nothing able. Just word of mouth. Moved Mom in with me, so I'm aware of how she is REALLY doing. Our experience - Quiet assisted living with a simple atmosphere for residents. Feel food & communication to outside family could be improved. But overall would recommend.

It's very clean and comfortable and the people who run the place are great. However that does not translate well to floor staff. They are understaffed and although I'm sure the staff are trying their best and stretched thin. I feel like the individual attention given to the clients is low and a stronger staffing ratio would benefit them. The nursing staff was also very hard to communicate with and often didn't comply with wishes expressed by my mother's medical team.

It was all wonderful except the nurse - [name removed]. She was a bully to several residents (& my mothers husband) and myself towards the end, lied on several occasions, to myself and my mother, condescending, forgot or didn't order meds on time. She has several family members under her and I guess she thinks she has more leverage? Regardless, with her attitude, she has no business working with elderly, especially the ones who have no one advocating for them. It's a shame as the rest of the place was very good! It's a shame how 1 person can ruin a good facilities reputation! I need to add that she belittles the residences by yelling at them and saying, "Don't you remember me telling you this already?" Some of these people were non verbal! Shame on her! I heard it more than once and then learned she did this to my mother too. I want anyone looking to beware. It is a very nice facility, great caretakers, great food, clean. I liked it especially for the small family like feel. I look back now and I feel like I was lured as she was very nice at the beginning but I had no idea she treated people like this, esp. my Mom!

While I think Trustwell at Sinclair has potential and it appears new management and staff are working to make improvements, my experience with this facility is that was adequate for the time my parents were there. After about 2 months my father needed more nursing care and my mother moved back home. During the months they were at Sinclair, I did not feel we received the level of care for the amount we were spending and that it was necessary for me to be in constant contact regarding bills and medication management.

What I like the most about Plum Creek is that it is safe, you need a code to enter and leave. I would recommend Plum Creek Place to other families who may need a place for their loved ones

Allegro is not a great place, but I don't think it's the worst. If I had to do it over, I would not have chosen this facility.When my mom moved in, she was in the assisted living population, and had a key to her room . She had a debit/credit card to use if she went shopping or out to lunch with old friends. By the end of the year, she was moved to the memory care ward ( I was not there for the move). Within a couple months, one of the employees took her purse with debit card and used it for [fee removed]. By the time I realized this, the employee had been fired for something unrelated. The director of Allegro asked why I allowed my mom to have a card. Once she moved, the residents doors were always open. In my opinion, the card should have been taken away for safekeeping. She was supposed to be on oxygen, when I visited she was rarely using it. Her room was to be cleaned weekly...it was never dusted, nor was the floor cleaned. Laundry was atrocious, piled high. I don't know what happened to her clothes, she had on someone else's clothing each time I saw her. Once hospice became involved, I received weekly calls on her welfare. Prior to that, the only calls I got were if she fell and was being ambulanced to the hospital. The facility is understaffed. I would not recommend Allegro Senior Living.

The most difficult struggle we had during my dads time at Wildflower Place was the lack of food options for diabetic residents. Always a problem for him. This is something that many prospective residents and their families would need to know and take into consideration.

The only advice for this facility I could give other families is, make sure you have the dr write an order for everything. From checking bp to after fall care. This facility will let someone fall and hit their head and not do anything after (check bp/call family). Staff is nice but not the best with notifying family or following hospice plans.

After having my mom there for two months, we realized they could not support her with the level of care that she needed. We then had to move her to a skilled nursing facility.

I think Cherryvale Place was a nice facility but my Dad was right on the cusp of needing more skilled care due to memory issues and ultimately fell through the cracks there. This was not entirely their fault as he was vehement about not going into a "nursing home" but ultimately it led to repeated hospitalizations due to issues with his blood sugar and falls. He passed after a brief stay in a rehab facility which transitioned into hospice care.

I would recommend Trustwell.

There is a lot of staff turnover and they are frequently short staffed, so response times to get assistance are long. They recently opened up a memory care wing and so I think the resources for the assisted living section are more limited than before. They also haven't been great at cleaning the rooms well and giving residents showers on a regular basis.

I would only recommend Ridgeview to ppl who have family that closely watch over their care plan, that services in it have been requested/approved, are necessary and actually rendered.

My loved one has been at Trustwell for a while and has been fairly happy. However, since they replaced the majority of the staff, things have shifted. And not all of it for the better. I have made multiple attempts to reach out but never get a response. The new nurse is never available nor does she respond when you need something. They replaced the cook and we'd hoped food would improve. It hasn't. My loved one has had toast burned on one side and some things are nearly inedible. On the positive side, the facility is well-maintained and clean. The new activities director seems to really care about residents getting out of their apartments and having quality in their lives. Hopefully things will fully improve overall.